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  • 26 Jun 2000
  • Research & Ideas

Presentation Round-Up

to the fact that anyone can access it from any computer as long as they have a browser, she said. Her company, Desktop.com, is building an integrated Internet desktop services platform and product in much the same spirit, to allow people... View Details
Keywords: by Martha Lagace & Kenneth Liss; Technology; Communications; Telecommunications
  • 28 Aug 2008
  • Sharpening Your Skills

Sharpening Your Skills: History Matters

Handbook of Business History carries an even larger mission: bring the lessons of business history to current research in other disciplines and to the practice of business management itself. A Q&A with coeditor Geoffrey Jones. Key... View Details
Keywords: Re: Geoffrey G. Jones & Anthony Mayo
  • April 2024 (Revised July 2024)
  • Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
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Schlesinger, Leonard A., Sunil Gupta, and Amram Migdal. "Unleashing Human Magic at Best Buy." Harvard Business School Case 524-072, April 2024. (Revised July 2024.)
  • 06 Jul 2015
  • Research & Ideas

Money and Quotas Motivate the Sales Force Best

than 14 million people employed in personal selling in the United States alone represent about 10 percent of the entire country's labor force, according to the US Department of Labor. In addition, companies spend on average 10 percent of... View Details
Keywords: by Roberta Holland; Retail
  • 23 Jun 2003
  • Research & Ideas

Psychology, Pathology, and the CEO

market share. Its Mach3 shaving system was a blockbuster product, but the company was suffering the effects of its own reliance on trade loading—the practice of offering discounts to retail customers at the end of a quarter in order to... View Details
Keywords: by Rosabeth Moss Kanter
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

to maintain just one product. Hospitals want to control the health care delivery system, and they've become oligopolists or monopolists in many markets, thus obviating price and quality competition, and they've become vertically View Details
Keywords: by Sean Silverthorne; Health
  • 22 Aug 2005
  • Research & Ideas

Balancing the Future Against Today’s Needs

ambidextrous innovation to describe how mature companies can pursue breakthrough growth through a two-pronged effort in which they "separate their new, exploratory units from their traditional, exploitive ones" while maintaining... View Details
Keywords: by Paul Michelman
  • 19 Dec 2016
  • Research & Ideas

The 10 Most Popular Stories of 2016

One-on-One Meeting The one-on-one meeting between supervisor and staff is an invaluable tool for managing, but requires much attention to detail. Julia B. Austin explains best practices for getting the most out of the 1:1. Why Brexit is a... View Details
Keywords: by Carmen Nobel
  • 28 Sep 2009
  • Research & Ideas

Improving Accountability at the World Bank

institutions of global governance and, compared to others—such as the International Monetary Fund, the World Trade Organization, various United Nations agencies, and other multilateral development banks, to name just a few—one of the most... View Details
Keywords: by Alnoor Ebrahim
  • 18 Sep 2013
  • Research & Ideas

Excerpt: Manufacturing Morals

Author Read The Interview These scaling strategies have been integral to the campus's design, both at its inception and today. When students first moved to the School's current location, the idea of a small residential community already... View Details
Keywords: Education
  • 09 Aug 2013
  • Research & Ideas

Read All About It: Digital CEO Buys Traditional Media!

"customer-orientation." That is a buzzword that is tiresome to hear when it comes from most organizations. Bezos and Amazon, however, believe it and practice it. Accounts of internal meetings and their obsession with the... View Details
Keywords: by Jim Aisner; Journalism & News; Publishing
  • 03 Jan 2017
  • First Look

January 3, 2017

United States began to use standardized color, achieved by synthetic dyes, as part of their marketing strategies. The emergence of the synthetic dye industry paralleled the growth of mass production and mass marketing in the American food... View Details
Keywords: Carmen Nobel
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

of one of the largest semiconductor clusters in Europe. Contrary to conventional wisdom in the semiconductor industry, the Dresden team only copied from its home corporate locations in the United States those processes and View Details
Keywords: Sean Silverthorne
  • 20 Dec 2010
  • Research & Ideas

New Dean Sets Five Priorities for HBS

juxtaposed the School's historic roots as an institution dedicated to American management practices with the increasingly global nature of business. Today, there's a clear sense that this will be a global century in which economic... View Details
Keywords: by Roger Thompson; Education
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

Andrews noted. "The addition of personal values and aspirations became an integral part of his philosophy of management." Creating A Systematic Approach As his interest and influence in the Business Policy area expanded,... View Details
Keywords: by Deborah Blagg; Education
  • 20 Jul 2010
  • First Look

First Look: July 20

away from Brazil (as Vale increased its exports to China and purchased Chinese vessels to ship iron ore to Asia) were reasons to start an open campaign to pressure Vale and Roger Agnelli to invest in integrated steel mills in Brazil. In... View Details
Keywords: Martha Lagace
  • August 2014 (Revised May 2016)
  • Case

Husk Power

By: Joseph B. Lassiter III and Sid Misra
In late 2013, Husk Power Systems found itself falling further and further behind plan. The founding CEO had decided to resign. His co-founder is faced with the decision of quitting his corporate job in the US to head to India and help form a new management team. Husk... View Details
Keywords: Plant-Based Agribusiness; Business Model; Business Startups; Energy Generation; Renewable Energy; Social Entrepreneurship; Foreign Direct Investment; International Finance; Globalized Markets and Industries; Crime and Corruption; Employee Relationship Management; Independent Innovation and Invention; Employment; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Management Succession; Management Skills; Emerging Markets; Social Psychology; Culture; Business Strategy; Agriculture and Agribusiness Industry; Energy Industry; Green Technology Industry; Utilities Industry; Africa; India; United States
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Lassiter, Joseph B., III, and Sid Misra. "Husk Power." Harvard Business School Case 815-023, August 2014. (Revised May 2016.)
  • 06 Oct 2003
  • Research & Ideas

The Growth of the Social Enterprise

growth. Why? HBS's Jane Wei-Skillern and Duke-based colleague Beth Battle Anderson discuss their analysis of some 300 social enterprises. Tishler: How do you distinguish between branches and affiliates? Wei-Skillern and Anderson: Branches are organizational View Details
Keywords: by Carla Tishler
  • 06 Nov 2018
  • First Look

New Research and Ideas, November 6, 2018

intellectual-property lawsuits by practicing entities (e.g., IBM and Intel) nor of any other type of litigation against firms. We find further suggestive evidence of NPE opportunism: targeting of firms that have reduced ability to defend... View Details
Keywords: Dina Gerdeman
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