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- All HBS Web
(3,209)
- People (17)
- News (1,053)
- Research (1,672)
- Events (3)
- Multimedia (3)
- Faculty Publications (646)
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Teaching Cases - Institute For Strategy And Competitiveness
joint venture with a community hospital to establish Hoag Orthopedic Institute, a for-profit hospital and two ambulatory service centers. By controlling and integrating all aspects of the patients' medical treatment, the physicians... View Details
- 22 Nov 2017
- News
How to Build a Winning Culture on a Losing Team
games. It was all part of a long term strategy to improve the franchise by getting better draft picks. And it necessitated a short term strategy of losing. Throughout, though, the 76er CEO Scott O’Neil (MBA 1998) says his front office... View Details
- 01 Oct 2001
- News
Looking for a Leader: The Role of Executive Search Firms
price based on their final choice. This often occurs when the media and analysts react negatively to the new CEO. Homing in on a candidate who is likely to gain the favor of these external parties has therefore become important to the... View Details
- 01 Jan 2005
- News
Judith R. Haberkorn, 111th AMP, 1992
general manager of Special Services for NYNEX, responsible for servicing New England's largest corporate customers. Later that same year, she was named general manager of Access Markets, Marketing, and... View Details
- Web
Online Transforming Customer Experiences Course | HBS Online
starts September 24th Enroll Now Gain a systematic approach for delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks 5-6 hours per week 4 modules Self-Paced This course earns you... View Details
- 14 Jul 2021
- Blog Post
From Colombia to the District of Columbia: Making an Impact with Paulina Llano (MBA 2022)
Paulina Llano (MBA 2022) has traveled the world for education and business, but Cali, Colombia will always be home. In fact, it has been her family’s home for the past 300 years, so the city, and the country as a whole, are deeply... View Details
Keywords: Health Care
- 01 Jun 2024
- News
Outside Voices
In just 15 years, Greece managed to seesaw from one economic extreme to the other, from almost breaking the eurozone at the depth of its debt crisis to becoming one of the fastest growing economies in Europe in 2023, according to the IMF. Now wages are rebounding,... View Details
- 01 Jun 2006
- News
MBA Poker World Series
taking home $24,822 and a $15,000 watch, and automatically earning a $10,000 seat at this summer’s World Series of Poker. Some sixty HBS students took part in the weekend competition. The event also had a fundraising component, which this... View Details
- 11 Jun 2014
- News
The First Five Years: Brittani Rettig (MBA 2010)
life of service is one thing that keeps me very motivated. I succeed when those I serve succeed. "The differences are countless. My consulting role allows me to drive formal project management and lead my engagement teams to guide... View Details
- 01 Dec 2000
- News
The Birds and Bees in China
and other youth-oriented entertainment. It's all designed to create a friendly, nonthreatening environment in which to explore a generally taboo subject. The Chinese Family Planning Association has even agreed to partner with Kenny to promote sex education. Kenny's... View Details
- Profile
Jacqueline Beato
aspect of managing operations." She deepened her interest in operations through two internships with Deutsche Bank that were expressly intended, Jacqueline says, "to prepare me for an MBA." Everything under the sun – including View Details
- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
unease, and high turnover rates. Now, many health care organizations are turning to artificial intelligence (AI) as a potential solution to physician overwork and burnout. After all, AI offers long-sought-after benefits for clinicians, such as reduced clinical... View Details
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
reliable, branded beauty services in office parks and hotels, but she focused first on the high-visibility airport market, where customers in transit needed the services she could provide—and might relish... View Details
Keywords: by John S. Rosenberg
- 01 Sep 2008
- News
The Levitt Brand
program’ systematically to improve the efficiency of marketing beyond the borders of the home country. Instead, he shouts: ‘Wake up!’ ” Throughout his career, in different ways, Levitt kept shouting. When... View Details
- March 1987 (Revised October 1993)
- Case
Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program
By: W. Earl Sasser
In recent years, Au Bon Pain (ABP), a chain of upscale French bakeries/sandwich cafes based in Boston, confronted a set of human resource problems endemic to the fast food industry (i.e., a labor shortage which made it difficult to attract and maintain quality crew... View Details
Keywords: Motivation and Incentives; Managerial Roles; Retention; Employees; Performance Improvement; Recruitment; Problems and Challenges; Compensation and Benefits; Service Industry; Service Industry; Boston
Sasser, W. Earl. "Au Bon Pain: The French Bakery Cafe, The Partner/Manager Program." Harvard Business School Case 687-063, March 1987. (Revised October 1993.)
- Web
Cookie Information | HBS Online
specific functions when you access or use our Services. The data collected or generated by these technologies helps us perform a variety of functions such as operating the Services, measuring and improving the performance of the Services,... View Details
- 01 Mar 2023
- News
Action Plan: Casting Call
wounded, one seriously,” he says. “I was the only one not touched.” Berkley swore to live a life of service if he got home safely. Now 99 years old, Berkley can say he’s delivered on this promise, having... View Details
Keywords: Julia Hanna; hobbies; balance; meaning; longevity; aging; Paper Manufacturing; Manufacturing
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
more so when your uncle, mother, or daughter is your business partner. Harvard Business School's John A. Davis and Deepak Malhotra outline 5 ways to analyze and improve dealmaking and dispute resolution while protecting family ties. As... View Details
Keywords: by Sean Silverthorne
- 04 May 2020
- Blog Post
Crisis Leadership with Nikhil Patel: The Critical Importance of Trust
says, “and parked underneath a tree to meet with gang members. We asked them, ‘What could the city do over the next three, six, and twelve months to improve lives and reduce gun violence?’” The point, Patel understood, was to build trust... View Details
- 01 Apr 1998
- News
New Releases
capacity, and identify where improvements in quality and productivity will have the highest payoffs. The authors reveal how managers can conduct fact-based negotiations with customers and suppliers - concerning price, product features,... View Details