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Show Results For
- All HBS Web
(2,514)
- People (3)
- News (480)
- Research (1,757)
- Events (14)
- Multimedia (32)
- Faculty Publications (1,145)
- April 2019
- Case
Afterpay U.S.: The Omnichannel Dilemma
By: Antonio Moreno, Donald Ngwe and George Gonzalez
In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online purchases through four interest-free... View Details
Keywords: Omnichannel Retail; Multi-sided Platforms; Value Creation; Business Model Innovation; Fintech; Digital Marketing; Disruptive Innovation; Business Startups; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Change Management; Customer Value and Value Chain; Customer Relationship Management; Customer Satisfaction; Financing and Loans; Microfinance; Global Strategy; Marketing Channels; Brands and Branding; Marketing Strategy; Market Entry and Exit; Digital Platforms; Product Development; Supply Chain Management; Business and Stakeholder Relations; Networks; Network Effects; Internet and the Web; Financial Services Industry; Retail Industry; Technology Industry; United States; Australia
Moreno, Antonio, Donald Ngwe, and George Gonzalez. "Afterpay U.S.: The Omnichannel Dilemma." Harvard Business School Case 519-086, April 2019.
- 21 Jun 2021
- Blog Post
Celebrating the Past, Crafting the Future Part 1: HBS/HKS Faculty Reflections
obvious, several facts were. The business-government interface was growing larger and more important. Talented, “multilingual” leaders capable of fostering constructive interaction among business, government, and non-profit sectors were in limited View Details
- 01 Jun 2012
- News
Plan B: The Brick Bank
“Expect the unexpected” could have been the tagline for FIELD 2, the global component of the new required course Field Immersion Experiences for Leadership Development (FIELD). In January, first-year student Christina Adams (HBS 2013)... View Details
Keywords: Julia Hanna
- July 2016
- Supplement
The EC Rains on Oracle/Sun (B)
By: Lena G. Goldberg
Supplements the (A) case. View Details
Keywords: Law; Antitrust; EC Regulation; Mergers and Acquisitions; Multinational Firms and Management; International Relations; Laws and Statutes; Monopoly; Business and Government Relations; Technology Industry; European Union; United States
Goldberg, Lena G. "The EC Rains on Oracle/Sun (B)." Harvard Business School Supplement 317-010, July 2016.
- 03 Mar 2008
- First Look
First Look: March 4, 2008
management. We find a large effect: pre-Reg FD the return premium from school ties was 8.16% per year, while post-Reg FD the return premium was nearly zero and insignificant. Download the paper: http://www.hbs.edu/research/pdf/08-074.pdf Bond View Details
Keywords: Martha Lagace
- 28 Mar 2011
- Research & Ideas
Why Manufacturing Matters
semiconductor industries. So the world's supply of high-efficiency lighting will be from those same regions of the world, primarily Taiwan, South Korea, and China. Thompson: Could semiconductor makers have foreseen that outsourcing one... View Details
- 01 Mar 2004
- News
Kilimanjaro
porters carried about 35 pounds of supplies on their heads and backs. They scaled the mountain effortlessly, often wearing just flip-flops. “The awe and respect we felt for them was really quite overwhelming,” said Linda, who suffered... View Details
- 01 Dec 2013
- News
Faster, Bigger, Stronger: Supersizing the NFL
can benefit from the 'cool' aura around our product," notes Grubman. "You don't have to play football to become a fan." But HBS associate professor Juan Alcacer, coauthor of a case titled "The Globalization of the NFL," forecasts... View Details
- 22 Feb 2022
- News
Savings and Loam
process was painful, he concedes, but federally insured deposits would make all the pain and suffering worthwhile by clearing a key blockage in the system. While he was building Walden Local and its supply View Details
- 01 Dec 2019
- News
Capitalizing the Corner Shop
photo by Getty Images photo by Getty Images When Samuel Ejeh decides to open a new location for his Lagos-based supermarket chain Grocery Bazaar, he likes to move quickly. But expansion is capital-intensive, constraining his cash flow,... View Details
Keywords: Dan Morrell
- 20 Mar 2020
- Research & Ideas
How Small Businesses Can Survive the Coronavirus Outbreak
National Small Business Association survey. Almost half of the 950 people surveyed said that customer demand was down, and one-third of respondents were experiencing supply chain disruptions. More than half... View Details
- 25 Apr 2012
- What Do You Think?
How Will the “Age of Big Data” Affect Management?
them "data whisperers") is so acute that it may be years before a sufficient supply can be trained. The McKinsey Global Institute estimates that up to 190,000 are needed now in the US, along with 1.5 million... View Details
Keywords: Re: James L. Heskett
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
customers." He cites the example of a major hotel chain that asks guests to complete a multiple-question satisfaction survey via their room's TV set during their stay. When one guest answered "extremely dissatisfied" to all... View Details
Keywords: by Jean Ayers
- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
community service projects such as serving as classroom aides in inner-city schools or assisting staff at neighborhood Boys and Girls Clubs. Expansion of the relationship over the ensuing decade found Timberland supplying City Year's... View Details
Keywords: by James Austin
- 17 Jul 2006
- Lessons from the Classroom
Developing a Strategy for Digital Convergence
teraflop of processing power, and today's high-end, high-speed chips will migrate down into a wide swath of consumer devices. Another key driver is the arrival of broadband technology on a global scale, which allows bandwidth-intensive... View Details
- 09 Aug 2016
- First Look
August 9, 2016
economic activity? This paper exploits the federal preemption of national banks in 2004 from local laws against predatory lending to gauge the effect of the supply of credit on the real economy. Specifically, we exploit the heterogeneity... View Details
Keywords: Sean Silverthorne
- 20 Apr 2010
- First Look
First Look: April 20
generated in the rubber chain, it was mostly appropriated by foreigners. This view is in tune with the global commodity chain approach that argues that manufacturing/core economies absorb the bulk of surplus... View Details
Keywords: Martha Lagace
- 01 Dec 2004
- News
Finding a Balance
pirate by global pharmas that consider Cipla’s products a direct rip-off of patented drugs. From 1999 through 2002, Cipla enjoyed an average annual growth rate of 30.3 percent from the sale of more than 400 drugs, including generic... View Details
- 31 Jan 2025
- News
New York, Boston Alumni Volunteer to Boost Small Businesses
When the HBS Club of New York (HBSCNY) launched its Small Business Partnership Initiative (SBPI) in 2020, its goal was to simply help small businesses survive the COVID pandemic with guidance from a small group of volunteer alumni advisors. Now, nearly five years on,... View Details
Keywords: Margie Kelley
- 2008
- Book
Business Market Management: Understanding, Creating, and Delivering Value
By: James C. Anderson, James A. Narus and Das Narayandas
For business-to-business marketing courses. The authors build the book around a framework of understanding, creating, and delivering value. View Details
Keywords: Customer Relationship Management; Customer Value and Value Chain; Cross-Cultural and Cross-Border Issues; Marketing; Marketing Strategy; Business Processes; Value
Anderson, James C., James A. Narus, and Das Narayandas. Business Market Management: Understanding, Creating, and Delivering Value. 3rd ed. Pearson Prentice Hall, 2008.