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Show Results For
- All HBS Web
(2,906)
- People (4)
- News (721)
- Research (1,836)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,008)
LeRoy A. Petersen
customers and on building high quality products that came with a guarantee of equally high quality service and repair operations. He also expanded the firm internationally, acquiring stakes in other... View Details
Keywords: Fabricated Goods
- 01 Sep 2008
- News
Alumni Books
while witnessing the end of the studio system, the development of indepen-dent production, and the rise and fall of some of Hollywood’s most gifted (and notorious) cultural icons. Satisfied Customers Tell Three Friends, Angry View Details
- Web
Editor - HBS Working Knowledge
Email the Editor *Name: *Email: (Return address) Comments: Contact HBS Working Knowledge Baker Library | Bloomberg Center Harvard Business School Soldiers Field Road Boston, MA 02163 Customer Service Editor... View Details
- 07 Aug 2000
- Research & Ideas
Rocket Science Retailing
sales data. Early product sales, appropriately adjusted for variations in price and availability, are an excellent predictor of overall sales (see the exhibit "No Need for a Crystal Ball"). In fact, retailers that exploit these... View Details
- 13 Apr 2010
- First Look
First Look: April 13
Publication:Manufacturing and Service Operations Management (forthcoming) Abstract We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between View Details
Keywords: Martha Lagace
- 04 May 2020
- Blog Post
Crisis Leadership with Nikhil Patel: The Critical Importance of Trust
immediately ahead. “I had to figure out how to set up isolation and quarantine sites for two to three thousand homeless people, sheltered and unsheltered,” he says. “I made epidemiological models to estimate the number of rooms we needed, then helped ensure the... View Details
- 03 Dec 2001
- What Do You Think?
What Happens When the Sumo Master Learns Judo?
does not trust Microsoft and its use of 'customer' information to market to customers and hold them digitally captive. This demographic will continue to provide sales to (a judo master competitor)." These comments reflect general... View Details
Keywords: by James Heskett
- Profile
Evelyne White
fine-tune the model before tackling the more competitive cities that the traveler-oriented services are blanketing. Testing a few big markets periodically will help confirm whether the return is greater by sticking to small and medium in... View Details
- 01 Sep 2015
- News
Case Study: Golden Ticket
tempting to want to go after as many customers as broadly and quickly as you can. However, once your new service is out there, you need to learn about opportunities to serve current View Details
- 29 Jun 2007
- First Look
First Look: June 29, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107055 Bancaja: Developing Customer Intelligence (B) Harvard Business School Case 107-066 Excellence in exploiting View Details
Keywords: Martha Lagace
- 01 Sep 2004
- News
MBA Class of 2004 Celebrates Class Day and Commencement
excitement and anticipation of new lives about to begin beyond Soldiers Field. The day’s program started with the conferring of the Student Association Faculty Awards for excellence in teaching. Associate Professor Rawi Abdelal (Business,... View Details
- 01 Dec 2017
- News
Case Study: The Doctor Deficit
market for medical services there is almost no risk of being swept by “winner takes all.” Every regional market will have to be sold individually, so there is ample time to build up the business. The real challenge will be getting... View Details
Keywords: April White
- 01 Sep 2003
- News
Dean Clark Reflects on the School’s Key Initiatives
As we begin the new academic year, I welcome the opportunity to share the exciting initiatives and activities under way at Harvard Business School. All our efforts are designed to pursue with excellence the School’s mission: to educate... View Details
- 18 Oct 2018
- Research & Ideas
How to Use Free Shipping as a Competitive Weapon
service through which Zalora customers could purchase an annual membership to receive free shipping, similar to the Amazon Prime model. "Our research implies that it is very difficult for the average... View Details
- Portrait Project
Sarah Mullen
I plan to CREATE... a successful business that provides a valuable service to my customers – where I can see the fulfillment and satisfaction on their faces and know that the outcome has somehow improved... View Details
- 13 Nov 2020
- News
Realizing a Dream
Claire, who joined the company after earning both bachelor’s and trade school degrees in air conditioning technology and is now majority owner. The company is known for providing excellent service and for... View Details
- 01 Mar 2009
- News
Your Taxi Is Waiting
was witnessing the inaugural flight of Blink, a European air-taxi service they had first conceived of while students at the School. The scene didn’t offer much drama — just another small plane taking off from the thousands of regional... View Details
- Web
Paul Baier | Baker Library
Paul Baier MBA 1994, PurchasingCenter.com, Excara Play Video duration: 57:53 Paul Baier, HBS 1994. Interview conducted in June 2002 Paul Baier, HBS 1994, launched several entrepreneurial ventures. His first, Compare.com, enabled customers... View Details
- 21 Jul 2023
- Blog Post
Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow
historically distressed communities nationwide. He later served as an HBS Rock Center for Entrepreneurship Summer Fellow, working to address the labor shortage within the restaurant industry, developing service models to protect and... View Details
Keywords: Nonprofit / Government
- March 2001 (Revised July 2002)
- Case
WingspanBank.com (B): Should This Bird Still Fly?
By: Sandra J. Sucher and Stacy McManus
WingspanBank.com is launched to critical acclaim, but its fate is hardly certain. Bank One's new CEO, Jamie Dimon, must decide what to do with what is now a second Web site for the bank's current and prospective customers. View Details
Keywords: Business Model; Business Startups; Customers; Innovation and Management; Organizations; Complexity; Web Sites; Financial Services Industry
Sucher, Sandra J., and Stacy McManus. "WingspanBank.com (B): Should This Bird Still Fly?" Harvard Business School Case 601-071, March 2001. (Revised July 2002.)