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      • February 1996 (Revised November 2003)
      • Case

      Indianapolis: Activity-Based Costing of City Services (A)

      By: Robert S. Kaplan
      A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details
      Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis
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      Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (A)." Harvard Business School Case 196-115, February 1996. (Revised November 2003.)
      • January 1996 (Revised July 1996)
      • Case

      Rabobank Nederland

      By: Kenneth A. Merchant and Robert S. Kaplan
      Describes the account manager's role and the history of one credit application. The purpose is to evaluate various methods the bank uses to influence account managers' behaviors. Also describes some alternatives being considered to improve the information systems used... View Details
      Keywords: Financial Management; Managerial Roles; Accounting; Information Management; Banks and Banking; Power and Influence; Banking Industry; Netherlands
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      Merchant, Kenneth A., and Robert S. Kaplan. "Rabobank Nederland." Harvard Business School Case 196-119, January 1996. (Revised July 1996.)
      • January–February 1996
      • Article

      Using the Balanced Scorecard as a Strategic Management System

      By: Robert S. Kaplan and David Norton
      Keywords: Balanced Scorecard; Strategy; Management; System
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      Kaplan, Robert S., and David Norton. "Using the Balanced Scorecard as a Strategic Management System." Harvard Business Review 74, no. 1 (January–February 1996): 75–85. (Reprint #96107.)
      • December 1995 (Revised March 1996)
      • Case

      Nestle and the Twenty-First Century

      By: Ray A. Goldberg and Elizabeth Ashcroft
      A leading food company rethinks its future in the global food system by major geographical areas. View Details
      Keywords: Change Management; Forecasting and Prediction; Geographic Location; Globalization; Strategy; System; Food and Beverage Industry
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      Goldberg, Ray A., and Elizabeth Ashcroft. "Nestle and the Twenty-First Century." Harvard Business School Case 596-074, December 1995. (Revised March 1996.)
      • November 1995 (Revised February 1996)
      • Case

      Monsanto Company: The Coming of Age of Bio-Technology

      By: Ray A. Goldberg and Thomas N. Urban Jr
      Monsanto has one product, Roundup, accounting for 30% of company net income and is going off patent. How should the company position itself and its products in the future? View Details
      Keywords: Patents; Product Positioning; Strategic Planning; System Shocks; Biotechnology Industry
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      Goldberg, Ray A., and Thomas N. Urban Jr. "Monsanto Company: The Coming of Age of Bio-Technology." Harvard Business School Case 596-034, November 1995. (Revised February 1996.)
      • November 1995 (Revised June 1997)
      • Case

      Northern Telecom (C): Norstar Is Born

      By: Robert J. Dolan and Sylvie Ryckebusch
      Documents the successful launch of Northern Telecom's Norstar Key Systems product line. A rewritten version of an earlier case. View Details
      Keywords: Product Launch; Success; Telecommunications Industry
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      Dolan, Robert J., and Sylvie Ryckebusch. "Northern Telecom (C): Norstar Is Born." Harvard Business School Case 596-065, November 1995. (Revised June 1997.)
      • October 1995
      • Case

      Robert Mondavi Corporation

      By: Ray A. Goldberg and Thomas N. Urban Jr
      As the Mondavi Corp. moves from a private to a public company and increases the number of types of wine it sells, how does it position itself in various segments of the market and what brand and distribution system is most important? View Details
      Keywords: Globalized Markets and Industries; Brands and Branding; Distribution; Product Positioning; Going Public; Expansion; Change; Food and Beverage Industry
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      Goldberg, Ray A., and Thomas N. Urban Jr. "Robert Mondavi Corporation." Harvard Business School Case 596-031, October 1995.
      • October 1995
      • Background Note

      Coordination: An Overview

      By: Ananth Raman
      Designed to accompany Module II of the first-year required course on Technology and Operations Management. Particularly useful in conjunction with Corning Glass Works: Erwin Automotive Plant, Toyota Motor Manufacturing, U.S.A., Inc., Johnson Controls, Automotive... View Details
      Keywords: Management; Operations; Technology; Auto Industry; Manufacturing Industry; United States
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      Raman, Ananth. "Coordination: An Overview." Harvard Business School Background Note 696-001, October 1995.
      • October 1995
      • Case

      Singapore TradeNet: Beyond TradeNet to the Intelligent Island

      By: Lynda M. Applegate, John L. King and Soon-Siong Neo
      Describes the actions taken by the government of Singapore to enable the country to survive and prosper after it achieved independence in the late 1960s. Recognizing that its small size, limited natural resources, but excellent location placed it in a vulnerable... View Details
      Keywords: Transition; Communication Technology; Governing Rules, Regulations, and Reforms; Policy; Digital Platforms; Information Technology; Technology Adoption; Information Technology Industry; Singapore
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      Applegate, Lynda M., John L. King, and Soon-Siong Neo. "Singapore TradeNet: Beyond TradeNet to the Intelligent Island." Harvard Business School Case 196-105, October 1995.
      • September 1995
      • Teaching Note

      FMC Corporation: Ground Systems Division TN

      By: Donna B. Stoddard and F. Warren McFarlan
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      Stoddard, Donna B., and F. Warren McFarlan. "FMC Corporation: Ground Systems Division TN." Harvard Business School Teaching Note 196-103, September 1995.
      • September 1995
      • Case

      Ares-Serono

      By: Michael Y. Yoshino, Jean-Pierre Jeannet and Carin-Isabel Knoop
      Ares Serono, a medium-size Swiss pharmaceutical company, is the global leader in the field of fertility drugs. The company has successfully transformed into one of the very few biotech firms in Europe. The case treats a set of major strategic and organizational... View Details
      Keywords: Geographic Location; Globalized Firms and Management; Asset Management; Balance and Stability; Expansion; Digital Platforms; Leadership Development; Health Care and Treatment; Transformation; Family Business; Problems and Challenges; Pharmaceutical Industry; Biotechnology Industry; Switzerland; Europe
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      Yoshino, Michael Y., Jean-Pierre Jeannet, and Carin-Isabel Knoop. "Ares-Serono." Harvard Business School Case 396-035, September 1995.
      • September 1995
      • Article

      The New Management System

      By: D. Q. Mills
      Keywords: Management
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      Mills, D. Q. "The New Management System." European Management Journal 13, no. 3 (September 1995): 251–256.
      • 1995
      • Chapter

      The Payment System and Derivative Instruments

      By: André Perold
      Keywords: Financial Instruments; Financial Markets
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      Perold, André. "The Payment System and Derivative Instruments." In The Global Financial System: A Functional Perspective, by D. B. Crane, K. A. Froot, Scott P. Mason, André Perold, R. C. Merton, Z. Bodie, E. R. Sirri, and P. Tufano. Boston: Harvard Business School Press, 1995.
      • August 1995 (Revised April 1998)
      • Background Note

      A Note for Analyzing Work Groups

      By: Linda A. Hill
      Presents a model for understanding the behavior and evolution of primary, stable work groups over time. The model describes contextual factors, design factors, and emergent culture as determinants of group behavior and performance. Describes emergent behavior, norms,... View Details
      Keywords: Groups and Teams; Balance and Stability; Behavior; Situation or Environment
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      Hill, Linda A. "A Note for Analyzing Work Groups." Harvard Business School Background Note 496-026, August 1995. (Revised April 1998.)
      • August 1995
      • Case

      Slade Plating Department, The

      By: Linda A. Hill
      Describes a conflict between the values and norms of a segment of an internal social system and those of management and the wider culture. Includes decision opportunity. A rewritten version of an earlier case. View Details
      Keywords: Conflict and Resolution; Values and Beliefs; Organizational Culture; Decision Making
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      Hill, Linda A. "Slade Plating Department, The." Harvard Business School Case 496-018, August 1995.
      • August 1995
      • Teaching Note

      Polaroid Corporation: European Distribution System TN

      By: Janice H. Hammond and Afroze A Mohammed
      Teaching Note for (9-695-038). View Details
      Keywords: Consumer Products Industry; Europe; European Union; United States
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      Hammond, Janice H., and Afroze A Mohammed. "Polaroid Corporation: European Distribution System TN." Harvard Business School Teaching Note 696-044, August 1995.
      • 1995
      • Chapter

      Reality Shock

      By: L. Hill
      Keywords: System Shocks
      Citation
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      Hill, L. "Reality Shock." In The Blackwell Encyclopedic Dictionary of Organizational Behavior, edited by Nigel Nicholson. Oxford: Blackwell Publishers, 1995.
      • July 1995 (Revised August 1999)
      • Teaching Note

      Dore-Dore TN

      By: Janice H. Hammond and Ananth Raman
      Teaching Note for (9-692-028). View Details
      Keywords: Performance Productivity; System; Design; Quality; Apparel and Accessories Industry
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      Hammond, Janice H., and Ananth Raman. "Dore-Dore TN." Harvard Business School Teaching Note 696-045, July 1995. (Revised August 1999.)
      • July 1995 (Revised October 1995)
      • Background Note

      Electronic Commerce: Trends and Opportunities

      By: Lynda M. Applegate and Janis Lee Gogan
      In a 1966 Harvard Business Review article, Felix Kaufman implored general managers to think beyond their own organizational boundaries to the possibilities of interorganizational systems (IOS)--networked computers that enable companies to share information and... View Details
      Keywords: Internet and the Web; Trends; Opportunities
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      Applegate, Lynda M., and Janis Lee Gogan. "Electronic Commerce: Trends and Opportunities." Harvard Business School Background Note 196-006, July 1995. (Revised October 1995.)
      • June 1995
      • Case

      Polaroid Corporation: European Distribution System

      By: Janice H. Hammond and Afroze A Mohammed
      Describes distribution operations in Polaroid Europe. In the late 1980s, Polaroid senior management in the United States proposed moving from a system of 12 decentralized warehouses to a centralized distribution system in which all inventory for European retailers... View Details
      Keywords: Distribution; Operations; Risk Management; Distribution Channels; Logistics; Transition; Strategy; Problems and Challenges; Industry Structures; Consumer Products Industry; Europe; European Union; United States
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      Hammond, Janice H., and Afroze A Mohammed. "Polaroid Corporation: European Distribution System." Harvard Business School Case 695-038, June 1995.
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