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      • April 1995 (Revised June 2002)
      • Case

      Xerox: Outsourcing Global Information Technology Resources

      By: Lynda M. Applegate and Kevin Davis
      In order to increase revenues, develop new technologies, and manage information technology more efficiently, Xerox decided to sign a 10-year, $3.2 billion contract with Electronic Data Systems (EDS). This case describes the events that preceded Xerox's decision to... View Details
      Keywords: Information Technology; Organizational Change and Adaptation; Job Cuts and Outsourcing; Information Technology Industry
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      Applegate, Lynda M., and Kevin Davis. "Xerox: Outsourcing Global Information Technology Resources." Harvard Business School Case 195-158, April 1995. (Revised June 2002.)
      • March 1995 (Revised March 2001)
      • Case

      The Black & Decker Corporation (A): Power Tools Division

      By: Robert J. Dolan
      Presents Black & Decker's performance against a Japanese competitor and others in the power tools market. Black & Decker is anxious to regain its market share leadership in particular segments of the market. View Details
      Keywords: Brands and Branding; Product Positioning; Marketing Strategy; Product Launch; Competition; Globalization; Construction Industry; Consumer Products Industry
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      Dolan, Robert J. "The Black & Decker Corporation (A): Power Tools Division." Harvard Business School Case 595-057, March 1995. (Revised March 2001.)
      • March 1995 (Revised June 1995)
      • Supplement

      The Black & Decker Corporation (B): "Operation Sudden Impact"

      By: Robert J. Dolan
      Describes Black & Decker's strategy for the tradesmen market. View Details
      Keywords: Brands and Branding; Product Positioning; Competition; Globalization; Construction Industry; Consumer Products Industry
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      Dolan, Robert J. The Black & Decker Corporation (B): "Operation Sudden Impact". Harvard Business School Supplement 595-060, March 1995. (Revised June 1995.)
      • March 1995
      • Supplement

      The Black & Decker Corporation (C): "Operation Sudden Impact" Results, 1992-94

      By: Robert J. Dolan
      Describes the initial results of Black & Decker's strategy in the United States. View Details
      Keywords: Brands and Branding; Product Positioning; Competition; Globalization; Construction Industry; Consumer Products Industry; United States
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      Dolan, Robert J. The Black & Decker Corporation (C): "Operation Sudden Impact" Results, 1992-94. Harvard Business School Supplement 595-061, March 1995.
      • March 1995
      • Supplement

      The Black & Decker Corporation (D): DeWalt Opportunities in Europe and Japan

      By: Robert J. Dolan
      Describes Black & Decker's challenges in international markets, particularly in Europe and Japan. View Details
      Keywords: Brands and Branding; Product Positioning; Competition; Globalization; Problems and Challenges; Construction Industry; Consumer Products Industry; Japan; Europe
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      Dolan, Robert J. "The Black & Decker Corporation (D): DeWalt Opportunities in Europe and Japan." Harvard Business School Supplement 595-062, March 1995.
      • March 1995 (Revised August 1995)
      • Background Note

      Options and Put-Call Parity

      By: Andre F. Perold and Wai Lee
      Illustrates the payoff structure of various positions involving put and call options and the use of put-call parity in understanding the relationships among various positions. Examines the cases of insured equity, interest rate caps and floors, callable and extendable... View Details
      Keywords: Stock Options
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      Perold, Andre F., and Wai Lee. "Options and Put-Call Parity." Harvard Business School Background Note 295-129, March 1995. (Revised August 1995.)
      • 1995
      • Article

      Dignity and Downsizing

      By: Joshua D. Margolis
      Keywords: Job Cuts and Outsourcing
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      Margolis, Joshua D. "Dignity and Downsizing." Business Ethics Forum 8 (1995): 29–35.
      • winter 1995
      • Article

      How to Manage an IT Outsourcing Alliance

      By: F. W. McFarlan and R. L. Nolan
      Keywords: Management; Job Cuts and Outsourcing; Information Technology; Alliances
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      McFarlan, F. W., and R. L. Nolan. "How to Manage an IT Outsourcing Alliance." MIT Sloan Management Review 36, no. 2 (winter 1995): 9–24.
      • 1995
      • Article

      Managing Distrust: The Hidden Cost of Downsizing

      By: D. Sull and N. Nohria
      Keywords: Management; Job Cuts and Outsourcing; Cost; Trust
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      Sull, D., and N. Nohria. "Managing Distrust: The Hidden Cost of Downsizing." Business Ethics Forum 8 (1995): 73–83.
      • 1995
      • Article

      The Positive Impact of Creative Activity: Effects of Creative Task Engagement and Motivational Focus on College Student's Learning

      By: R. Conti, T. M. Amabile and S. Pollack
      This study assessed the effectiveness of engaging students in a creative activity on a topic as a means of encouraging an active cognitive set toward learning that topic area. This technique was examined in three motivational contexts. Before reading a short... View Details
      Keywords: Creativity; Cognition and Thinking; Behavior; Performance; Motivation and Incentives; Training
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      Conti, R., T. M. Amabile, and S. Pollack. "The Positive Impact of Creative Activity: Effects of Creative Task Engagement and Motivational Focus on College Student's Learning." Personality and Social Psychology Bulletin 21 (1995): 1107–1116.
      • 1995
      • Article

      What Downsizing Does to Creativity

      By: T. M. Amabile and R. Conti
      Keywords: Creativity; Job Cuts and Outsourcing
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      Amabile, T. M., and R. Conti. "What Downsizing Does to Creativity." Issues & Observations 15 (1995): 1–6.
      • November 1994 (Revised May 1996)
      • Case

      Walt Disney's Dennis Hightower-- Taking Charge

      By: Ashish Nanda
      In 1987, Dennis Hightower, was recruited from outside for a newly created position as head of Disney Consumer Products European operations. Hightower has to win initial acceptance of entrenched country managers, integrate the company's diverse subsidiaries closer... View Details
      Keywords: Organizational Change and Adaptation; Leadership; Change Management; Corporate Strategy; Personal Development and Career; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Europe
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      Nanda, Ashish. "Walt Disney's Dennis Hightower-- Taking Charge." Harvard Business School Case 395-055, November 1994. (Revised May 1996.)
      • September 1994 (Revised October 1994)
      • Case

      Guinness PLC

      By: Ray A. Goldberg and Grant Kelley
      Changing demographics, new types of competition, and new attitudes toward alcoholic beverages force the company to rethink priorities. View Details
      Keywords: Transformation; Demographics; Product Positioning; Competitive Strategy; Food and Beverage Industry
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      Goldberg, Ray A., and Grant Kelley. "Guinness PLC." Harvard Business School Case 595-021, September 1994. (Revised October 1994.)
      • September 1994
      • Case

      Leadership Problems at Salomon (A)

      By: Lynn S. Paine and Michael Santoro
      Deryck Maughan, a vice chairman and co-head of investment banking at Salomon Brothers, learns that his superiors have been less than candid about their knowledge of bidding improprieties by the firm's government trading desk. He must decide what, if anything, he should... View Details
      Keywords: Leadership; Decision Choices and Conditions; Ethics; Moral Sensibility; Values and Beliefs; Crime and Corruption; Rank and Position; Financial Services Industry
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      Paine, Lynn S., and Michael Santoro. "Leadership Problems at Salomon (A)." Harvard Business School Case 395-044, September 1994.
      • September 1994 (Revised September 1994)
      • Case

      Acer Group, The: Vision for the Year 2000

      By: D. Quinn Mills and Richard C. Wei
      In the early 1990s, Acer, Inc. set two goals: to be a top-five PC company worldwide in 1995 and to be a global consortium of companies by the year 2000. The company identified potential obstacles concerning capital, image, number of experienced international managers,... View Details
      Keywords: Mission and Purpose; Goals and Objectives; Management Analysis, Tools, and Techniques; Organizational Structure; Global Strategy; Multinational Firms and Management; Experience and Expertise; Marketing Strategy; Production; Rank and Position; Business Strategy; Capital; Computer Industry; Japan
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      Mills, D. Quinn, and Richard C. Wei. "Acer Group, The: Vision for the Year 2000." Harvard Business School Case 495-001, September 1994. (Revised September 1994.)
      • 1994
      • Chapter

      Customer Transaction Databases: Present Status and Prospects

      By: J. A. Deighton, Don Peppers and Martha Rogers
      Keywords: Customers; Market Transactions; Information Management; Data and Data Sets
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      Deighton, J. A., Don Peppers, and Martha Rogers. "Customer Transaction Databases: Present Status and Prospects." In The Marketing Information Revolution, edited by Robert C. Blattberg, Rashi Glazer, and John Little. Cambridge: Marketing Science Institute, 1994.
      • June 1994
      • Case

      Green Marketing at Rank Xerox

      By: Jeffrey F. Rayport
      Xerox Corp. is on the verge of launching a new line of photocopiers made largely from refurbished or recycled parts. In spite of this reclaimed content, the company intends to position the machines as "new." The move is a response to growing environmental pressures in... View Details
      Keywords: Product Positioning; Machinery and Machining; Environmental Sustainability; Manufacturing Industry; Consumer Products Industry; Europe
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      Rayport, Jeffrey F. "Green Marketing at Rank Xerox." Harvard Business School Case 594-047, June 1994.
      • June 1994 (Revised August 1994)
      • Case

      Cunard Line Ltd.: Managing Integrated Marketing Communications

      By: Stephen A. Greyser
      Cunard, the world's oldest luxury line company, is confronted with several key issues involving its marketing and marketing communications strategy. One concerns the balance between image/positioning advertising and short-term-oriented promotional... View Details
      Keywords: Advertising Campaigns; Marketing Communications; Marketing Strategy; Product Positioning; Consumer Behavior; Organizational Structure; Identity; Balance and Stability; Shipping Industry
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      Greyser, Stephen A. "Cunard Line Ltd.: Managing Integrated Marketing Communications." Harvard Business School Case 594-046, June 1994. (Revised August 1994.)
      • April 1994
      • Teaching Note

      CF MotorFreight in 1992 TN

      By: David B. Yoffie
      Teaching Note for (9-793-100). View Details
      Keywords: Rank and Position; Competition; Labor Unions; Profit
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      Yoffie, David B. "CF MotorFreight in 1992 TN." Harvard Business School Teaching Note 794-140, April 1994.
      • March 1994 (Revised May 1994)
      • Case

      Lisa Benton (A)

      By: Linda A. Hill
      Lisa Benton is in her fourth month as an assistant product manager at Houseworld, a leading consumer products company. She has been on the job since graduating from the Harvard Business School, and she has been frustrated from the start by a lack of responsibility, by... View Details
      Keywords: Problems and Challenges; Jobs and Positions; Power and Influence; Relationships; Consumer Products Industry
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      Hill, Linda A. "Lisa Benton (A)." Harvard Business School Case 494-114, March 1994. (Revised May 1994.)
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