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  • All HBS Web  (12,983)
    • People  (32)
    • News  (2,319)
    • Research  (8,674)
    • Events  (98)
    • Multimedia  (124)
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  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

through changes in problem solving, coordination, and standardization. They also draw on a framework of 4 principles of the Toyota Production System defined by HBS professor Kent Bowen and Steven Spear (HBS DBA '99): Rule 1: All work... View Details
Keywords: by Julia Hanna; Computer
  • October 1986 (Revised January 1991)
  • Case

Manac Systems International Ltd.

Manac Systems International is confronting a decision about how best to market one of its computer software product lines to small law firms. In the past, Manac has focused on traditional personal selling approaches to market software products that ran on IBM... View Details
Keywords: Marketing Communications; Marketing Channels; Software; Product Marketing; Information Technology Industry
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Kosnik, Thomas J. "Manac Systems International Ltd." Harvard Business School Case 587-076, October 1986. (Revised January 1991.)
  • 24 Aug 2015
  • Working Paper Summaries

Multi-Product Duopoly with Cross-Product Cost Interdependencies

  • Aug 08 2018
  • Testimonial

Innovate with Confidence

  • November 2020 (Revised March 2021)
  • Case

Sercomm: Operating in China Amid COVID-19 and Beyond

By: Prithwiraj Choudhury, Gary P. Pisano and Bonnie Yining Cao
The COVID-19 pandemic had forced a production cut in the factory of Sercomm, one of the world’s major telecom equipment producers, in China. The case explores and highlights the challenges that Chief Executive Officer James Wang faced: How could Sercomm recover and... View Details
Keywords: Emerging Markets; Information Technology; Operations; Management; Health Pandemics; Strategy; Telecommunications Industry; Manufacturing Industry; China
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Choudhury, Prithwiraj, Gary P. Pisano, and Bonnie Yining Cao. "Sercomm: Operating in China Amid COVID-19 and Beyond." Harvard Business School Case 621-005, November 2020. (Revised March 2021.)
  • February 1975 (Revised April 1983)
  • Background Note

Note on the Boston Consulting Group Concept of Competitive Analysis and Corporate Strategy

Describes a method of competitive analysis used by the Boston Consulting Group to coordinate a portfolio of products at the corporate level. Construction and interpretation of product portfolio charts is an important aspect of the technique. View Details
Keywords: Corporate Strategy; Decision Making
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Hammond, John S. "Note on the Boston Consulting Group Concept of Competitive Analysis and Corporate Strategy." Harvard Business School Background Note 175-175, February 1975. (Revised April 1983.)

    Christina M. Wallace

    A self-described “human Venn diagram” Christina Wallace has crafted a career at the intersection of business, technology, and the arts. She is a Senior Lecturer in the Entrepreneurial Management Unit at Harvard Business... View Details

    Keywords: consumer products; consumer products; consumer products; consumer products; consumer products
    • January 1973 (Revised March 2006)
    • Case

    Tyler Abrasives, Inc.

    Involves multinational pricing policy. Should a multinational industrial products supplier, with plants on several continents, grant a single worldwide price on given products to multinational customers who purchase on several continents? If so, what should the... View Details
    Keywords: Organizational Change and Adaptation; Marketing Strategy; Price; Multinational Firms and Management; Sales; Industrial Products Industry
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    Sorenson, Ralph Z. "Tyler Abrasives, Inc." Harvard Business School Case 573-039, January 1973. (Revised March 2006.)
    • January – February 2009
    • Article

    Content vs. Advertising: The Impact of Competition on Media Firm Strategy

    By: David Godes, Elie Ofek and Miklos Sarvary
    Media firms compete in two connected markets. They face rivalry for the sale of content to consumers, and at the same time, they compete for advertisers seeking access to the attention of these consumers. We explore the implications of such two-sided competition on the... View Details
    Keywords: Monopoly; Duopoly and Oligopoly; Business Model; Price; Media; Competitive Strategy; Competitive Advantage; Advertising; Profit; Media and Broadcasting Industry
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    Godes, David, Elie Ofek, and Miklos Sarvary. "Content vs. Advertising: The Impact of Competition on Media Firm Strategy." Marketing Science 28, no. 1 (January–February 2009): 20–35.
    • November 2009
    • Supplement

    Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)

    By: Tsedal Neeley
    This case updates students on the steps Greg James took to solve the problems that instigated the crisis documented in “Managing a Global Team: Greg James at Sun Microsystems, Inc. (A).” We find out how James solves the process problems involved in his team's breakdown... View Details
    Keywords: Customer Satisfaction; Globalized Firms and Management; Crisis Management; Service Delivery; Business Processes; Performance Productivity; Groups and Teams; Technology Industry
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    Neeley, Tsedal. "Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)." Harvard Business School Supplement 410-020, November 2009.
    • January 2008
    • Teaching Note

    Lenovo: Building A Global Brand (TN)

    By: John A. Quelch and Carin-Isabel Knoop
    Teaching Note for [insert case product number]. View Details
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    Quelch, John A., and Carin-Isabel Knoop. "Lenovo: Building A Global Brand (TN)." Harvard Business School Teaching Note 508-059, January 2008.
    • March 2022
    • Supplement

    GrowSari (B)

    By: Brian Trelstad, Cam Carag and Michi Ferreol
    Case supplement for HBS Case No. 322-036. Reymund (ER) Rollan and Shivapratim (Shiv) Choudhury, founders of the digital technology platform GrowSari, were at a crossroads. The feedback from their initial product roll-out were not what they had expected, and they needed... View Details
    Keywords: Fast Moving Consumer Goods; Product Launch; Information Technology; Analytics and Data Science; Digital Platforms; Consumer Products Industry; Consumer Products Industry; Consumer Products Industry; Philippines
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    Trelstad, Brian, Cam Carag, and Michi Ferreol. "GrowSari (B)." Harvard Business School Supplement 322-037, March 2022.
    • June 2004
    • Case

    AT&T's Transmission Systems Business Unit (A)

    By: Rogelio Oliva, Elizabeth Keating and James Quinn
    The newly appointed director of the project dedicated to reducing product development time for AT&T's Transmission Systems Business Unit (TSBU) is trying to decide how best to sustain the momentum of its Achieving Process Excellence (APEX) teams. During the past three... View Details
    Keywords: Quality; Groups and Teams; Performance Improvement; Business Processes; Product Development; Telecommunications Industry
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    Oliva, Rogelio, Elizabeth Keating, and James Quinn. "AT&T's Transmission Systems Business Unit (A)." Harvard Business School Case 604-098, June 2004.
    • July 1995 (Revised April 1996)
    • Case

    Cambridge Technology Partners (A)

    By: Teresa M. Amabile, George P. Baker III and Michael Beer
    Cambridge Technology Partners uses a highly innovative product strategy, supported by a human resources strategy, that has been very successful. However, high growth rates jeopardize product quality while tension about relative compensation levels between sales and... View Details
    Keywords: Growth Management; Compensation and Benefits; Organizational Culture; Quality; Human Resources; Relationships; Innovation and Invention; Consulting Industry; Massachusetts
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    Amabile, Teresa M., George P. Baker III, and Michael Beer. "Cambridge Technology Partners (A)." Harvard Business School Case 496-005, July 1995. (Revised April 1996.)
    • 01 Nov 2014
    • News

    Smart Connected Products: Killing Industries, Boosting Innovation

    • Web

    Faculty & Research

    acquisition. Ping’s strong fundamentals made the opportunity appealing: the company operated in a high-growth market, generated the majority of its revenues from subscription-based services, and demonstrated significant growth in its View Details
    • 2005
    • Working Paper

    Wintel: Cooperation or Conflict

    By: Ramon Casadesus-Masanell and David B. Yoffie
    We study the incentives of complementors (producers of complementary products) to cooperate vs. compete and how these interact. In a system of complements, like the PC, the value of the final product depends on how well the different components work together. This, in... View Details
    Keywords: Investment; Price; Time Management; Product; Product Development; Research and Development; Conflict and Resolution; Motivation and Incentives; Value
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    Casadesus-Masanell, Ramon, and David B. Yoffie. "Wintel: Cooperation or Conflict." Harvard Business School Working Paper, No. 05-083, July 2005.
    • February 2012
    • Teaching Note

    Kent Chemical: Organizing for International Growth (Brief Case)

    By: Christopher A. Bartlett and Laura Winig
    Teaching Note for Product #4409 View Details
    Keywords: International Business; Organizational Change; Multinational Corporations; Organizational Change and Adaptation; International Finance; Multinational Firms and Management; Organizational Design; Organizational Structure; Corporate Strategy
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    Bartlett, Christopher A., and Laura Winig. "Kent Chemical: Organizing for International Growth (Brief Case)." Harvard Business School Teaching Note 124-410, February 2012.
    • November 2011
    • Teaching Note

    WrapItUp: Developing a New Compensation Plan (Brief Case)

    By: W. Earl Sasser, Jr. and Rachel Shelton
    Teaching Note for Product #4362 View Details
    Keywords: Empowerment; Middle Management; Human Resource Management; Compensation; Incentives; Motivation; Management; Motivation and Incentives; Compensation and Benefits
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    Sasser,, W. Earl, Jr., and Rachel Shelton. "WrapItUp: Developing a New Compensation Plan (Brief Case)." Harvard Business School Teaching Note 114-364, November 2011.
    • June 2003 (Revised March 2006)
    • Case

    Modi-Revlon

    By: Rohit Deshpande and Seth Schulman
    The head of the Indian subsidiary of cosmetics firm Revlon faces a crucial turnaround situation for the company. After a high-profile product launch, sales were very disappointing and Revlon was trying to decide whether it should pull out of India. The Indian majority... View Details
    Keywords: Business Subsidiaries; Marketing Strategy; Product Launch; Product Design; Value Creation; India
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    Deshpande, Rohit, and Seth Schulman. "Modi-Revlon." Harvard Business School Case 503-104, June 2003. (Revised March 2006.)
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