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- All HBS Web
(2,248)
- People (5)
- News (562)
- Research (1,352)
- Events (4)
- Multimedia (1)
- Faculty Publications (641)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server at an expensive restaurant who... View Details
- 07 Jan 2015
- Research & Ideas
The Quest for Better Layoffs
3,100 employees were displaced. Company president Aaron Feuerstein immediately announced plans to rebuild the company—and to keep all the displaced employees on the payroll in the meantime. The media hailed him as a mensch. But in making... View Details
- Web
Maggie Sanchez (MBA 1990) on Purpose-Driven Board Leadership - Blog: RGE Report
alliances, and decide what a company’s portfolio of products and services needs to be. Digital transformation, including and beyond AI, is changing the required skills for directors. “Boards are being sent to AI boot camps because you... View Details
- 01 Apr 2001
- News
Student Conferences Tackle Business Issues
venture-capital feedback sessions, entrepreneurial boot-camp modules, a career fair, and the Cyberposium TechShow, which showcased cutting-edge products and technologies that have the potential to make a substantial impact on everyday... View Details
- 01 Dec 1997
- News
A Piece of the Action
the Valley's "Band of Angels," a group of entrepreneurs who are recycling their capital and energies into new ventures. This month the Center's first two intellectual products will make their debut in Sahlman's Entrepreneurial Finance... View Details
Keywords: Susan Young
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
industrial production (Alfaro and Chen, 2014). Using a unique worldwide plant-level dataset that reports detailed location, ownership, and operation information for plants in over 100 countries, we construct a spatially continuous index... View Details
Keywords: Sean Silverthorne
- 27 Aug 2012
- Research & Ideas
Employee-Suggestion Programs That Work
policy at the Harvard School of Public Health. Trained as an industrial engineer, Tucker is interested in the perspective of frontline workers in productivity and process improvement, including how internal supply chains and other... View Details
Keywords: by Paul Guttry
- 11 Jun 2012
- Research & Ideas
When Business Competition Harms Society
facilities are more lenient when their organizational scope includes products and services, like selling cars, where enticing customer loyalty can enhance profits. On the other hand, compared with independent facilities, subsidiaries or... View Details
- Web
Losing Passion for Your Job? Why Quitting Might Be the Right Move | Working Knowledge
making a change, such as creating an exit plan or seeking out a career coach. As a result, Jachimowicz says, they may miss out on discovering an exciting new passion. “Some people who pursue work they are really passionate may jump from... View Details
- 09 Feb 2017
- News
Turning Disorder into Opportunity
within the organization,” says Fieldhouse. “We built a manager’s training course; individual development plans that focused on adaptive and executive function skills; workplace performance scales; and transition and career movement... View Details
Keywords: Jennifer Myers
- 09 Sep 2024
- News
Basket Chase
What’s the difference between two years and three and a half years or two years and a half? Like, find the right business. That’s the objective here. RR: And when you said it was your own money, you meant, I think, not so much that you were funding the search yourself,... View Details
- 01 Mar 2006
- News
One-on-One with Dr. Margaret Chan
support this response by doing workforce or business-continuity planning and by helping to meet the demands that will be created by a pandemic, such as by increasing production of essential services and... View Details
- 08 Oct 2013
- First Look
First Look: October 8
Triandiflou and Ken Burows worked resolutely to plan for the launch of their sales management software company. Soon they recruited a third member, Mike Meisenheimer, to lead product development. Each... View Details
Keywords: Sean Silverthorne
- 01 Jun 2012
- News
They Call Him Mr. China
million in US investor capital, Perkowski launched ASIMCO in 1994, quickly cobbling together a network of far-flung joint-venture factories, each number one or number two in its product category. And in each case, he managed to wrest... View Details
- 24 May 2017
- News
John H. McArthur, MBA 1959, DBA 1963
Natty. The pair grew up in Burnaby, British Columbia, where the proprietor of a local forest products company spotted McArthur’s potential and helped fund his college education. Upon earning his MBA, McArthur entered the DBA program and... View Details
Keywords: Susan Young
- 25 Jun 2014
- Lessons from the Classroom
FIELD Trip: Conquering the Gap Between Knowing and Doing
begins with 150-plus diverse teams working with global partners to develop new products and services. To help facilitate this process, faculty teach the concept of "design thinking," allowing students to generate ideas, quickly... View Details
- 28 Apr 2010
- Research & Ideas
Earth Day Reflections
Nordisk. At United Technologies, whose products include Carrier air conditioners, Otis elevators, and Pratt & Whitney aircraft engines, a recent integrated report focused on such nonfinancial metrics as lower fuel consumption and... View Details
Keywords: by Staff
- 17 Nov 2022
- News
Alumni Leaders on Decarbonization Strategies for Combating Climate Change
opening our first factory in the US and we are close on our second. All of our major growth plans are around renewables. We just can’t move fast enough. My sense is, the IRA will push us over the edge here in the US, and we will enter an... View Details
- 20 Jul 2010
- First Look
First Look: July 20
eventual recovery? How far could Target go in emphasizing low price—the "pay less" side of its slogan—without eroding the company's core promise of offering unique and upscale products that customers would not see at other... View Details
Keywords: Martha Lagace
- 23 Oct 2018
- First Look
New Research and Ideas, October 23, 2018
in self-confidence, assessments of others, and behavior in a cooperative game. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55101 forthcoming Management Science Effects of a Tournament Incentive Plan Incorporating... View Details
Keywords: Dina Gerdeman