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  • All HBS Web  (5,370)
    • People  (7)
    • News  (849)
    • Research  (3,894)
    • Events  (11)
    • Multimedia  (18)
  • Faculty Publications  (2,823)
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    Dennis Campbell

    Dennis W. Campbell is currently the Dwight P. Robinson Jr. Professor of Business Administration at Harvard Business School. His research and teaching activities focus broadly on how management control systems can be designed to balance short-term strategy execution... View Details

    Keywords: financial services; service industry; hotels & motels; consumer products; restaurant; manufacturing; professional services
    • 29 Apr 2015
    • HBS Seminar

    Jason Jay, MIT Sloan School of Management

    • November–December 1996
    • Article

    Looking Inward

    By: Michael Beer and Russell A. Eisenstat
    For a business to be successful, there must be a fit between strategy, organizational design, and leadership. Unfortunately, the landscape is littered with failed programs and initiatives. One major reason that the process is so difficult is that most people, when... View Details
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    Beer, Michael, and Russell A. Eisenstat. "Looking Inward." Worldbusiness 2, no. 6 (November–December 1996): 52–53.
    • June 1995 (Revised September 2019)
    • Teaching Note

    Richardson Sheffield

    By: Christopher A. Bartlett and Ashish Nanda
    This note was prepared to aid instructors in the use of "Richardson Sheffield," HBS No. 392-089. The case traces Bryan Upton’s 20-plus years as managing director of a Sheffield-based cutlery company and describes the strategic and organizational actions he took to... View Details
    Keywords: Development; General Management; Human Resources; Management; Leadership; Strategy; United Kingdom
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    Bartlett, Christopher A., and Ashish Nanda. "Richardson Sheffield." Harvard Business School Teaching Note 395-212, June 1995. (Revised September 2019.)
    • October 2023
    • Case

    Houghton Mifflin Harcourt: A Curriculum Provider Puts Itself on the Hook for Student Outcomes

    By: John J-H Kim, Derek C. M. van Bever, Michael Norris and Max Hancock
    Jack Lynch, CEO of Houghton Mifflin Harcourt (HMH) since 2017, was leading the company’s transformation from a legacy textbook publisher to a digital-first student outcomes provider, which earned subscription revenue from digital products and curriculum. In 2023, HMH... View Details
    Keywords: Edtech; Textbook; Publishing; Leading Change; Change Management; Transformation; Digital Transformation; Expansion; Business Strategy; Publishing Industry; Education Industry; United States
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    Kim, John J-H, Derek C. M. van Bever, Michael Norris, and Max Hancock. "Houghton Mifflin Harcourt: A Curriculum Provider Puts Itself on the Hook for Student Outcomes." Harvard Business School Case 324-011, October 2023.
    • Article

    After the Fall: Reintegrating the Corrupt Organization

    By: Michael D. Pfarrer, K. A. DeCelles, Ken G. Smith and M. Susan Taylor
    We propose a four-stage model of the organizational actions that potentially increase the speed and likelihood that an organization will restore its legitimacy with stakeholders following a transgression. Organizations that work to discover the facts of the... View Details
    Keywords: Ethics; Reputation; Business and Stakeholder Relations
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    Pfarrer, Michael D., K. A. DeCelles, Ken G. Smith, and M. Susan Taylor. "After the Fall: Reintegrating the Corrupt Organization." Academy of Management Review 33, no. 3 (July 2008): 730–749.
    • 19 Nov 2013
    • News

    The road to America leads through Gettysburg

    • November 2002 (Revised May 2003)
    • Case

    ConAgra Foods

    By: Ray A. Goldberg and Ingrid Vargas
    In 2002, ConAgra Foods CEO Bruce Rohde was deliberating the next steps in the process of transforming the company from an agribusiness giant to a value-added food processor. ConAgra had become the second largest food company and number one food service supplier in the... View Details
    Keywords: Corporate Strategy; Leading Change; Change Management; Organizational Change and Adaptation; Food; Agribusiness; Product; Business Processes; Management Teams; Expansion; Brands and Branding; Food and Beverage Industry; Food and Beverage Industry; United States
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    Goldberg, Ray A., and Ingrid Vargas. "ConAgra Foods." Harvard Business School Case 903-412, November 2002. (Revised May 2003.)
    • 27 Jun 2019
    • Blog Post

    My Week at Harvard Business School's Summer Venture in Management Program (SVMP)

    from Vanderbilt University and also among three Jackie Robinson Foundation Scholars with the shared conviction to challenge ourselves and work towards a better future. Representing so many different social... View Details
    • October 2010
    • Article

    Unleashing the Power of Marketing

    By: Beth Comstock, Ranjay Gulati and Stephen A Liguori
    The article examines marketing management at General Electric Co. (GE). The transformation of the company's marketing department into an integral part of product development, product management, and strategic planning after years of relative neglect is considered.... View Details
    Keywords: Product Development; Product Marketing; Strategic Planning; Human Resources; Marketing Strategy; Customer Relationship Management; Marketing; Advertising Industry; Technology Industry
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    Comstock, Beth, Ranjay Gulati, and Stephen A Liguori. "Unleashing the Power of Marketing." Harvard Business Review 88, no. 10 (October 2010): 90–98.
    • 15 Oct 2012
    • Research & Ideas

    Why Business IT Innovation is so Difficult

    "When you talk to people on the front lines, they know this is complicated and hard," she says. Communication Breakdown Investing in technology change without organizational... View Details
    Keywords: by Maggie Starvish
    • Blog

    Two-Year Action Plan Update: Q+A with Terrill Drake, Chief Diversity and Inclusion Officer at Harvard Business School

    development and policy review, Andy's expertise in operations and event planning, Brook’s expertise in strategic planning and recruitment, and... View Details
    • January 2016 (Revised July 2017)
    • Case

    HourlyNerd

    By: Jill Avery and Joseph Fuller
    HourlyNerd, a two-sided marketplace platform for matching freelance consultants with small companies looking for help, struggles to define a growth plan for the future. The company, started as a class project in HBS' FIELD 3 course, is assessing three growth paths:... View Details
    Keywords: Startup; Lean Startup; Two Sided Markets; Entrepreneurship; Strategy; Business Startups; Venture Capital; Consulting Industry; United States
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    Avery, Jill, and Joseph Fuller. "HourlyNerd." Harvard Business School Case 316-134, January 2016. (Revised July 2017.)
    • 29 Jul 2020
    • Working Paper Summaries

    What Jobs Are Being Done at Home During the COVID-19 Crisis? Evidence from Firm-Level Surveys

    Keywords: by Alexander Bartik, Zoë Cullen, Edward L. Glaeser, Michael Luca, and Christopher Stanton
    • 1997
    • Chapter

    The Imagination to Innovate, the Professionalism to Perform, and the Openness to Collaborate: The Leading the Change-Adept Organization

    By: Rosabeth M. Kanter
    Keywords: Creativity; Innovation and Invention; Performance Expectations; Cooperation; Leading Change; Organizational Change and Adaptation
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    Kanter, Rosabeth M. "The Imagination to Innovate, the Professionalism to Perform, and the Openness to Collaborate: The Leading the Change-Adept Organization." In Rosabeth Moss Kanter on the Frontiers of Management, by R. M. Kanter. Boston: Harvard Business School Press, 1997.
    • July 2023
    • Supplement

    Reimagining Enel: Enabling Sustainable Progress (A)

    By: Michael Tushman and Kerry Herman
    This case describes the transformation of Enel from a traditional “brown” or fossil fuel energy firm to a sustainable and green firm focused on renewables, and finally to an energy supplier and integrated energy services firm. It describes a set of capabilities... View Details
    Keywords: Organizational Change and Adaptation; Innovation and Invention; Transformation; Green Technology; Renewable Energy; Energy Industry
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    Tushman, Michael, and Kerry Herman. "Reimagining Enel: Enabling Sustainable Progress (A)." Harvard Business School Multimedia/Video Supplement 423-724, July 2023.
    • September 1995 (Revised March 1998)
    • Case

    Argentina's YPF Sociedad Anonima (A)

    By: Michael Y. Yoshino and Carin-Isabel Knoop
    Examines the process of privatization and transformation the company underwent and identifies challenges facing the company as it seeks to become a global oil company. View Details
    Keywords: Transformation; Globalization; Privatization; Problems and Challenges
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    Yoshino, Michael Y., and Carin-Isabel Knoop. "Argentina's YPF Sociedad Anonima (A)." Harvard Business School Case 396-023, September 1995. (Revised March 1998.)
    • July 2021 (Revised September 2021)
    • Case

    Sarah Robb O'Hagan: The Rocky Road of Passion

    By: Jon M. Jachimowicz and Francesca Gino
    In November 2018, Sarah Robb O’Hagan is reeling from an unceremonious exit as CEO of Flywheel, a chain of indoor cycling studios. In the past, Robb O’Hagan had led transformational change across companies throughout the sports and fitness industry, including as... View Details
    Keywords: Personal Development and Career; Satisfaction; Decision Making; Problems and Challenges; Opportunities; Interests
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    Jachimowicz, Jon M., and Francesca Gino. "Sarah Robb O'Hagan: The Rocky Road of Passion." Harvard Business School Case 422-055, July 2021. (Revised September 2021.)
    • 24 Oct 2018
    • News

    For Women, the Corporate Ladder Is a Battle of Attrition

    • March 2022 (Revised March 2022)
    • Module Note

    Managing Customers in the Digital Era

    By: Eva Ascarza
    The last two decades have witnessed incredible technological advances that have transformed the ways customers connect with each other and enabled firms to track customers in multiple ways through various channels to personalize (and automize) their offerings at... View Details
    Keywords: Customer Relationship Management; Customer Focus and Relationships; Technological Innovation
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    Ascarza, Eva. "Managing Customers in the Digital Era." Harvard Business School Module Note 522-066, March 2022. (Revised March 2022.)
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