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  • Summer 2014
  • Article

Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals

By: Anita L. Tucker, W. Scott Heisler and Laura D. Janisse
Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, little is known about underlying causes of... View Details
Keywords: Supply Chain; Health Care and Treatment; Failure; Business Processes; Health Industry
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  • November 1990 (Revised June 1991)
  • Case

Final Voyage of the Challenger

Provides a summary of technical and organizational details that led to the decision to launch the Challenger Space Shuttle, and to the ensuing accident. Details of design and testing milestones of the Space Shuttle, with a focus on the Solid Rocket Booster, offer... View Details
Keywords: Information Technology; Risk Management; Ethics; Decision Choices and Conditions; Business Processes; Aerospace Industry; United States
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  • 2017
  • Article

Natural Environmental Responsibility in Indian Corporations: A Mixed Method Study

By: Shashank Shah
The world is going through unprecedented environmental crisis. The type of destruction and dissolution of natural resources and elements by individuals and institutions that has been witnessed in the last century is much more than that witnessed in the previous... View Details
Keywords: Corporate Social Responsibility and Impact; Environmental Sustainability; Natural Environment; Management Practices and Processes; Research; Framework; India
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  • 02 Jun 2011
  • News

Serious Fun

moderate-income consumers, D2D develops and supports innovative new products and policies that make it easier for people to save. Among its many initiatives, D2D offers individuals and organizations (private employers, the military,... View Details
Keywords: Julia Hanna; Arts, Entertainment; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Jun 2015
  • News

Creating Change

anyone seeking to change an organization from within, says Professor Kathleen McGinn, who recently presented on the topic to the HBS Women’s Association of New England. She outlines four steps to creating change in the face of resistance:... View Details
Keywords: April White
  • 28 May 2019
  • News

A More Perfect Union

like a venture philanthropy investor group, where members invest time and money to support organizations and candidates that align with its principles. Those include protecting and renewing democracy, promoting fact- and evidence-based... View Details
Keywords: Jen McFarland Flint; illustration by Dan Bejar
  • October 1993
  • Case

United Way of America: Governance in the Nonprofit Sector (A), The United Way

By: Jay W. Lorsch
Discusses the management practices of William Aramony at the United Way of America (UWA). First, the case describes the United Way movement, focusing on both the local chapters and the national organization. Second, it sets forth the Washington Post reports that lead... View Details
Keywords: Corporate Governance; Nonprofit Organizations; Management Practices and Processes; Managerial Roles; Management Teams; Crisis Management; Public Administration Industry; United States
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  • 01 Oct 1996
  • News

Leading In a New Era

stands to reason that what and how people communicate will determine the success or failure of an enterprise. Says HBS's Chris Bartlett, "We need to think about organizations in a more flexible way, in terms of View Details
Keywords: Nancy O. Perry
  • 21 Jun 2016
  • News

Rescuing Families from ISIS-Led Genocide

Aziza’s main tasks have been fundraising and working with community and government officials to create a process that will facilitate the sponsorship of more families. “We’d love to have the funds to do something on a larger scale,” says... View Details
  • 12 Oct 1999
  • Research & Ideas

Building Competitive Advantage Through Operations

It's the set of processes that transforms either materials or information into a product or service. EE: How has this definition evolved over the past decade? Upton: There have been some exciting changes in recent years. First, operations... View Details
Keywords: by Staff
  • July – August 2011
  • Article

The Paradox of Samsung's Rise

By: Tarun Khanna, Jaeyong Song and Kyungmook Lee
Twenty years ago, few people would have predicted that Samsung could transform itself from a low-cost original equipment manufacturer to a world leader in R&D, marketing, and design, with a brand more valuable than Pepsi, Nike, or American Express. Fewer still would... View Details
Keywords: Organizational Design; Research and Development; Marketing; Business Processes; Brands and Branding; System; Globalized Markets and Industries; Transformation; Cost; Forecasting and Prediction; Production; Quality; China; India; Turkey
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  • Career Coach

Claire D'Silva

Claire led Strategic Business Development at Klarna before HBS and has previous experience in Strategy at Chase in New York. She led hiring for groups at both organizations and can provide insight into what they’re looking for in a... View Details
  • Web

Transforming Health Care Delivery - Course Catalog

fundamental challenge of improving clinical outcomes while controlling costs. Addressing this challenge will require dramatic improvements in the processes by which care is delivered to patients. This, in turn, will involve novel... View Details
  • 09 Jan 2006
  • Research & Ideas

What Really Drives Your Strategy?

Professor Bower, since 1970 you have articulated views on the resource allocation process and how it fundamentally shapes corporate strategy. Could you give us a brief overview of the resource allocation process? Bower: View Details
Keywords: by Martha Lagace
  • Web

Books - Institute For Strategy And Competitiveness

HBS ISC About Michael Porter About Michael Porter A Letter from Michael Porter Biography The Essential Porter Honors & Awards Affiliated Organizations & Institutions VBHCD Initiative Affiliated Organizations... View Details
  • April 2001 (Revised November 2001)
  • Case

Supply Chain Management at World Co., Ltd.

By: Ananth Raman, Marshall L. Fisher and Anna Sheen McClelland
Describes a supply chain with very quick (i.e., two week) response times and allows students to explore how such short response times are achieved. Allows students to explore why other supply chains, with much longer response times, might not be able to replicate this... View Details
Keywords: Supply Chain Management; Supply Chain; Knowledge Management; Organizational Change and Adaptation; Management Practices and Processes; Performance Improvement
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  • Web

IFC: India; Development While Decarbonizing - India’s Path to Net Zero - Course Catalog

is available in the form of a student loan, a need-based HBS scholarship, or a combination of both depending on your individual circumstances. The Add/Drop process at the start of the term is the mechanism for any IFC enrollment changes,... View Details
  • 01 Jun 2007
  • News

Mission Possible

tap the best minds in genetic research. Fresh out of HBS, Cindy Ko (MBA ’05) joined a nonprofit economic-development organization dedicated to supporting entrepreneurs in emerging markets. Although their missions are different, these... View Details
Keywords: Roger Thompson; Margie Kelley; Business Schools & Computer & Management Training; Educational Services; Social Assistance; Health, Social Assistance
  • Profile

Inessa Lurye

organization with about fifty to sixty members. Inessa and her Design Club colleagues are developing workshops and inviting speakers who address “more creative ways of approaching familiar problems, generating ideas, prototyping... View Details
  • 14 May 2012
  • Research & Ideas

Breaking the Smartphone Addiction

guide for anyone who is on a team or leads a team—whether a junior or senior manager, from big organizations or small, in the United States or abroad—and wants to make the impossible possible: turning off more, while improving the work... View Details
Keywords: by Leslie A. Perlow