Knowledge - Publications - Faculty & Research

20 Jan 2022
Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

HBS. They co-authored the new book The Power of Trust: How Companies Earn It, Lose It, Regain It. [Image: iStockphoto/martin-dm] Related reading from the Working Knowledge Archives Do We Need to Extend ‘No Surprises Management?’ View Details

Keywords: by Sandra J. Sucher and Shalene Gupta

06 Jul 2016
What Do You Think?

How Do We Pay for the Costs of Globalization?

and limit ‘globalization’ to commercial terms To me, ‘globalization’ means increasing knowledge of how other people in the world live and think.” Doug Kinsey set forth a view shared more or less by many discussants when he said, “Sure,... View Details

Keywords: by James L. Heskett; Manufacturing

13 May 2022
Research & Ideas

Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct?

identifying future scandals, he says—but in preventing them before they occur. Related reading from the Working Knowledge Archives Reviews, Reputation, and Revenue: The Case of Yelp.com Feedback or ideas to share? Email the Working View Details

Keywords: by Michael Blanding; Technology

11 Aug 2021
Blog Post

The Equity Network: How HBS Helped Me Launch a Tech-Enabled Social Enterprise

co-founder, Shelby Schrier, in the HBS Class of 2022 Slack. Together we published an “HBS Mentor Directory” through which we and 70 classmates shared our contact info on LinkedIn to extend our professional knowledge and networks to... View Details

08 May 2023
Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

immigration is high.” You Might Also Like: How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Being Your Own Boss Can Pay Off, but Not Always with Big Pay Tech Hubs: How Software Brought Talent and Prosperity to New Cities Feedback or ideas to share?... View Details

Keywords: by Scott Van Voorhis

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

When HBS professor Steven Spear recently released an abstract on problem solving at Toyota, HBS Working Knowledge staffer Sarah Jane Johnston e-mailed off some questions. Spear not only answered the questions, but also asked some of his... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

24 Jul 2017
Research & Ideas

People Have an Irrational Need to Complete 'Sets' of Things

16 percent in the five-separate-nickels condition. For them, the need to complete that picture of a quarter seemed to supersede their rational knowledge of the bad odds. “People persist with completing pseudo-sets even when it’s costly... View Details

Keywords: by Carmen Nobel

21 Feb 2023
Research & Ideas

What's Missing from the Racial Equity Dialogue?

Don’t Include Them OneTen: Creating a New Pathway for Black Talent Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/lakshmiprasad View Details

Keywords: by Danielle Kost

August 2014
Case

Netflix: Designing the Netflix Prize (A)

By: Karim R. Lakhani, Wesley M. Cohen, Kynon Ingram, Tushar Kothalkar, Maxim Kuzemchenko, Santosh Malik, Cynthia Meyn, Greta Friar and Stephanie Healy Pokrywa

In 2006, Reed Hastings, CEO of Netflix, was looking for a way to solve Netflix's customer churn problem. Netflix used Cinematch, its proprietary movie recommendation software, to promote individually determined best-fit movies to customers. Hastings determined that a... View Details

Keywords: Crowdsourcing; Prizes; Digitization; Algorithms; Recommendation Software; Disruption; Transformation; Collaborative Innovation and Invention; Technological Innovation; Knowledge Sharing; Applications and Software; Motion Pictures and Video Industry; Entertainment and Recreation Industry; Technology Industry; United States

Citation

Educators

Purchase

22 Aug 2022
Research & Ideas

Can Amazon Remake Health Care?

also paid 77 percent more than the market value of One Medical. CVS looked at One Medical and passed on acquiring it. CVS is a lot more knowledgeable about health care, including the supply chain, than Amazon is. So, what does Amazon see... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Health

Web

Organizational Leadership Course | HBS Online

activity every three to five minutes and applying your knowledge through peer feedback, self-assessments, and a project. Description of silent animated video above: Learner completes an interactive question by dragging and dropping... View Details

30 Nov 2022
Research & Ideas

Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay

of Human Capital Creation Career Advice for Minorities and Women: Sharing Your Identity Can Open Doors Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Charday Penn View Details

Keywords: by Sean Silverthorne

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

set-up error (among many): It is easy to make one kind of mistake in your choice of negotiating agents. You know the importance of using a skilled and knowledgeable negotiating agent as well as crafting a contract that aligns your agent's... View Details

Keywords: by Martha Lagace

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

Through Uncertain Times (Harvard Business Review) Read COVID-19 coverage from Working Knowledge Direct reports: The new employee should start meeting with their direct reports via videoconferencing during their first days on the job.... View Details

Keywords: by Boris Groysberg

Web

2022 Reunion Presentations - Alumni

instructors, politicians, and parents. The Gender Gap in Self-Promotion Associate Professor Christine L. Exley + More Info – Less Info Participants will leave this session with a deeper understanding of the differences in how men and women describe their performance.... View Details

Web

Building the Foundation: Business Education for Women at Harvard University, 1937-1970

the Foundation Business Education for Women at Harvard University, 1937-1970 Resources Baker Library | Bloomberg Center Harvard Business Review Harvard Business Review (LEFA login for full access.) Harvard Business Review HBS Alumni Bulletin HBS Working View Details

03 Jan 2013
Working Paper Summaries

The Value of Advice: Evidence from Mobile Phone-Based Agricultural Extension

Keywords: by Shawn A. Cole; Agriculture & Agribusiness

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

notes, the uncle’s experience and institutional knowledge offer huge potential benefits—but Tam isn’t sure how accepting he will be to the proposed changes. “When his father managed the food flow, they were fast,” Schlesinger says. “Now... View Details

Keywords: by Julia Hanna; Food & Beverage

Web

2018 Financial Risk and Regulation Survey - Behavioral Finance & Financial Stability

experiences, but most were financial industry professionals located in the U.S.. More than 80% of the participants listed investment management, real estate, private equity, or banking as their industry. Figure 1: Share of Respondents by Industry The respondents... View Details

Web

Augustine Heard & Co.: Building a Family Business - A Chronicle of the China Trade

Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership Networked Business... View Details

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