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  • All HBS Web  (4,681)
    • People  (9)
    • News  (2,060)
    • Research  (2,027)
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  • 29 Oct 2013
  • First Look

First Look: October 29

products. This case exercise provides a hands-on way to experience the design process and offers a structured approach for incorporating key considerations that can aid in effective design. Students are asked to generate ideas for the design of a new reusable travel... View Details
Keywords: Sean Silverthorne
  • 19 Jan 2022
  • In Practice

7 Trends to Watch in 2022

collection of patient physiological measurements such as blood pressure, weight, or blood glucose levels—and both commercial health insurers as well as the Medicare system have seen dramatic increases in the use of these services in... View Details
Keywords: by HBS News
  • 05 Jul 2004
  • What Do You Think?

Work-Life: Is Productivity in the Balance?

of practices, "Ask team members what would work for them, their service area, customers, and work colleagues." Stacy Krauss suggests that "Employers who give employees flexibility win in the longer term due to loyalty and a... View Details
Keywords: by James Heskett
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management consulting firms. Our qualitative analysis identified four... View Details
Keywords: Sean Silverthorne
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

(in which service provision is mandated by law) as well as monopolies (in which customers have no real alternatives).6 Also excluded are internal business functions (e.g., human resources and information... View Details
Keywords: by Robert Simons
  • 23 Dec 2014
  • First Look

First Look: December 23

Internal Problems By: Sebenius, James K. Abstract—Many negotiators have constituencies that must formally or informally approve an agreement. Traditionally, it is the responsibility of each negotiator to manage the internal conflicts and... View Details
Keywords: Carmen Nobel
  • 21 Jul 2009
  • First Look

First Look: July 21

rating agencies. We use the rise of a third ratings agency to examine competition and reputation. Consistent with Klein and Leffler (1981), competition leads to lower quality in the ratings market: the incumbent agencies produce more issuer friendly and less View Details
Keywords: Martha Lagace
  • 02 Aug 2021
  • What Do You Think?

Can Companies with Remote Management Succeed?

Fifth Third’s employees back to the office he remarked that, “We can’t be a great company working remotely We can get the job done, but it’s tough to flourish.” The comment refers to Fifth Third’s management core. Like many service... View Details
Keywords: by James Heskett
  • 11 Feb 2008
  • Research & Ideas

Does Democracy Need a Marketing Manager?

citizen needs, developing policy and program solutions, informing interested citizens about themselves, and making themselves easily accessible. They should embrace reforms, such as lifelong voter registration, that remove barriers to... View Details
Keywords: by Sean Silverthorne
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

Authors:Sharon Horsky, Steven C. Michael, and Alvin J. Silk Abstract The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study... View Details
Keywords: Martha Lagace
  • 09 Sep 2009
  • First Look

First Look: September 9

the international financial architecture; and the formal rules and informal norms of international organizations. Book link: http://www.tobinproject.org/twobooks/pdf/New_Perspectives_Full_Text.pdf Government as Risk Manager Authors:Tom... View Details
Keywords: Martha Lagace
  • 17 Nov 2015
  • First Look

November 17, 2015

governance to an increased number of startups that they are more likely to abandon, but where early experiments significantly inform beliefs about the future potential of the venture. We also highlight how this adaptation by financial... View Details
Keywords: Sean Silverthorne
  • 08 Jul 2014
  • First Look

First Look: July 8

way. Publisher's link: http://www.amacombooks.org/book.cfm?isbn=9780814434093 Forthcoming Journal of Public Economics No Margin, No Mission? A Field Experiment on Incentives for Public Services Delivery. By: Ashraf, Nava, Oriana Bandiera,... View Details
Keywords: Carmen Nobel
  • 27 Sep 2017
  • Research & Ideas

What Happens When Ordinary People Get Creative?

Business School, Emerita, who has studied workplace creativity for more than 40 years. “Those breakthroughs will be made by collaborative groups of ‘ordinary people,’ by open innovation contests and other open innovation processes, by users of products and View Details
Keywords: by Carmen Nobel
  • 06 Jun 2012
  • What Do You Think?

Is Something Wrong with the Way We Work?

"leverage" that technology can provide, commenting that "who says that if I want to service my client I have to be at my desk in my office?" Tom Dolembo, who has "no choice but to be 24/7 and technologically... View Details
Keywords: by James Heskett; Consulting
  • 19 Feb 2019
  • First Look

New Research and Ideas, February 19, 2019

reduce the total dollar volume of contracts with accused firms; however, they substitute approximately 14% of the harder-to-monitor cost-plus contracts for fixed-price contracts. This effect is concentrated in the procurement of services... View Details
Keywords: Sean Silverthorne
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

assets, including customer relationships; innovative products and services; high-quality and responsive operating processes; skills and knowledge of the workforce; the information technology that supports the workforce and links the firm... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 25 Jun 2013
  • First Look

First Look: June 25

price before that time is a martingale, and the price trajectory afterwards is a supermartingale. Finally, we explore the role of rental markets in sharing information about address value and assuring allocative efficiency. Download... View Details
Keywords: Anna Secino
  • 12 Jun 2012
  • First Look

First Look: June 12

interactivity, inclusion, and intentionality. Intimacy shifts the focus from a top-down distribution of information to a bottom-up exchange of ideas. Organizational conversation is less corporate in tone and more casual. And it's less... View Details
Keywords: Sean Silverthorne
  • 01 May 2009
  • What Do You Think?

Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?

still come from one source, search and advertising, despite the organization's emphasis on providing time and an organization for innovation among its associates. I remembered the airline Song, which had introduced service innovations... View Details
Keywords: by Jim Heskett
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