Publications

19 Jul 2010
Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

Carrefour, and more than twice that of an average U.S. supermarket. Sales per employee were 18 percent higher than that of other Spanish supermarkets that disclosed financial information that year and more than 50 percent higher than U.S.... View Details

Keywords: by Julia Hanna; Retail; Food & Beverage

23 May 2011
Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

reporting is the combination in a single document of the material measures of financial and nonfinancial—environmental, social, and governance (ESG)—performance and the relationships between them. Sustainable strategies for a company that... View Details

Keywords: by Robert G. Eccles & George Serafeim

10 Jan 2005
Research & Ideas

How to Put Meaning Back into Leading

reasons why the leadership literature has been recast so that it is solely focused on economic performance, but we believe probably the most important thing is that the obsession with shareholder value beginning in the 1980s led organizational scholars to assume that... View Details

Keywords: by Martha Lagace

October 2013 (Revised February 2019)
Teaching Note

Red Hen Baking Company

By: Richard Ruback, Royce Yudkoff and Lisa Paige

The case explores the decision to expand in a small business setting. In 2007, the Red Hen Baking Company (RHB) was deciding whether to move from its cramped and inefficient Duxbury, Vermont facility to a new facility in nearby Middlesex, Vermont. It had been in... View Details

Keywords: Entrepreneurship; Capital; Risk Management; Expansion

07 Feb 2011
Lessons from the Classroom

Creating the Founders’ Dilemmas Course

four sections of the course, with 68 students in each section. Some 170 more students were wait-listed. The course's popularity is a reflection of its universal nature—it addresses quandaries that virtually all entrepreneurs will face... View Details

Keywords: by Carmen Nobel; Education

Gerald Zaltman

*Joined Harvard Faculty: 1991
Prior Faculty Appointments: Northwestern University, 1968-75;
University of Pittsburgh, 1975-91

*Doctoral Degree in Sociology Received from: The John Hopkins University;
MBA Degree Received from: The University of... View Details

Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services

19 Mar 2008
Research & Ideas

Finding Success in the Middle of the Market

It's not that Toyota only sells in the middle market. Far from it. They sell to all segments (except the luxury segment which they address with Lexus). But midfield is where the bell-curve distribution of auto buyers by price of car... View Details

Keywords: by John Quelch; Auto; Retail

November 2008 (Revised January 2012)
Case

Teena Lerner: Dividing the Pie at Rx Capital (Abridged)

By: Boris Groysberg, Victoria Winston and Robin Abrahams

Teena Lerner, the CEO of Rx Capital, had a problem. Her three-year-old hedge fund was highly profitable, but in 2004, one of her four equities analysts lost a lot of money for the firm. If Lerner followed her existing compensation system, designed to reward teamwork,... View Details

Keywords: Compensation and Benefits; Employee Relationship Management; Performance Evaluation; Groups and Teams; Financial Services Industry

Web

Students on the Job Market - Doctoral

Curriculum Vitae | Website | Email Marcela Carvalho Abstract: Who gets the benefit of the doubt? CEO gender and news about firm performance I show that financial markets react asymmetrically to bad news about firm performance depending on... View Details

20 May 2015
Working Paper Summaries

Career Concerns of Banking Analysts

Keywords: by Joanne Horton, George Serafeim & Shan Wu; Financial Services; Financial Services

21 Dec 2009
Research & Ideas

Good Banks, Bad Banks, and Government’s Role as Fixer

Treasury has proposed that systemic risks be monitored by a newly formed Financial Services Oversight Council, with the Fed becoming the primary regulator of all institutions... View Details

Keywords: by Roger Thompson; Financial Services; Financial Services

Beatriz Fernández

Keywords: Food Service

April 2017
Case

China Construction Bank's Transformation

By: Krishna G. Palepu and Nancy Hua Dai

On March 29, 2017, Wang Hongzhang, Chairman of China Construction Bank, was considering the next steps in the bank’s transformation. In the challenging backdrop of economic slowdown, deep structure adjustment, interest rate liberalization, entry of financial players... View Details

Keywords: Banking; China; Financial Institutions; Strategy; Transformation; Banks and Banking; Financial Services Industry; Financial Services Industry; China

Program

Building a Legacy

insights to build a professional family office Establish the right structure, governance, and organizational design for a family office Make savvier financial decisions based on a deeper understanding of family wealth management Set clear... View Details

March 2011 (Revised June 2013)
Case

Next Street, LLC

By: Richard S. Ruback and Royce Yudkoff

Next Street Financial, LLC was a modern merchant bank that provided high quality advisory services and capital to small- and mid-sized inner city businesses. Next Street was a for-profit business that aimed to increase the growth, profitability and success of its... View Details

Keywords: Development Economics; Entrepreneurship; Capital; Commercial Banking; Investment Funds; Urban Development; Financial Services Industry

Web

Curriculum - Case Method Project

Congressional investigation into the banking sector that took place in the depths of the Great Depression, amid intense public suspicion and anger toward leading financial institutions. It covers the first two years of Franklin Delano... View Details

January 2022 (Revised November 2023)
Case

Expanding the Culture of Learning at Kraft Heinz

By: Ashley V. Whillans and Carolyn Watson

The Kraft Heinz Company (KHC) was an American food company formed in 2015 by the merger of Kraft Foods Group, Inc and the H.J. Heinz Company. The company sold food products like Heinz Ketchup, Kraft Mac & Cheese, Kool-Aid, and Philadelphia cream cheese to supermarkets,... View Details

Keywords: Learning; Culture; Work Culture; Workplace Practices; Mergers; Mergers and Acquisitions; Competitive Advantage; Human Capital; Training; Performance Evaluation; Growth and Development; Personal Development and Career; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Food and Beverage Industry