Demand Management - Publications - Faculty & Research

12 Feb 2013
First Look

First Look: Feb. 12

years, I believe I have a clear sense of the state of corporate governance in the United States and in much of Western Europe. Not surprisingly, my crystal ball for predicting future developments and demands on boards cannot be so clear.... View Details

Keywords: Sean Silverthorne

04 Nov 2008
First Look

First Look: November 4, 2008

certification strategies. In the model, certifiers respond to the sellers' desire to get a chance to be highly rated and to limit the stigma from rejection. We find conditions under which sellers opt for an ambitious certification strategy, in which they apply to a... View Details

Keywords: Martha Lagace

March 13, 2023
Article

Sales Teams Need to Stop Focusing on the Customer Funnel

By: Frank V. Cespedes

Understanding where customers are, how they navigate streams in your market, and how to interact with them in a given stream is now central to crafting a good customer experience, and that has implications. Among other things, companies need to shift from thinking... View Details

Keywords: Customer Experience; Customer Value and Value Chain; Customer Relationship Management; Consumer Behavior

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18 Jun 2001
Lessons from the Classroom

Why Leaders Need Great Books

Moral Leader is not likely to help students run numbers or do brand management when they leave HBS, he admitted. But intense discussions about the often-conflicting demands of leadership do leave a mark. As... View Details

Keywords: by Martha Lagace

15 Aug 2016
Research & Ideas

Black Swans and Big Trends Can Ruin Anyone's Internet Prediction

speculates about whether Microsoft or Adobe would be better positioned to establish the dominant ebook standard. The possibility that the world’s biggest bookstore might eventually win that race hadn’t dawned on me. Social networks. We’d had hints of strong View Details

Keywords: by Thomas R. Eisenmann; Technology

04 Feb 2008
Research & Ideas

Putting Entrepreneurship in the Social Sector

grown." These persistent problems seem to demand new models and new ways of thinking to crack them, and in that spirit Wei-Skillern and her HBS colleagues James E. Austin, Herman B. "Dutch" Leonard, and Howard H. Stevenson... View Details

Keywords: by Sean Silverthorne

01 Dec 2002
News

Mary Callahan Erdoes

even in the womb!” explains Erdoes, who heads global investments for the private bank of J.P. Morgan Chase & Company. Her job puts her in charge of more than $200 billion in assets, managed on behalf of an exclusive group of private... View Details

Keywords: Deborah Blagg

23 Jun 2015
First Look

First Look: June 23, 2015

and patenting data for 1,315 employees at the Indian R&D center of a Fortune 500 technology firm, I exploit a natural experiment where the assignment of managers for newly hired college graduates is mandated by rigid HR rules and is... View Details

Keywords: Sean Silverthorne

23 Sep 2014
First Look

First Look: September 23

become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee handbook) includes 100% self-allocated time, no View Details

Keywords: Sean Silverthorne

10 Apr 2007
First Look

First Look: April 10, 2007

School Case 207-084 Following a successful model in Europe, JP Morgan has introduced a set of five U.S. retail mutual funds with an investment philosophy and marketing strategy grounded in behavioral finance. The asset management group... View Details

Keywords: Martha Lagace

01 Apr 2014
First Look

First Look: April 1

opportunistic low-ball offers. Working Papers The Effect of Management Control Elements on Coordination By: Bormann, Sara, Jan Bouwens, and Christian Hofmann Abstract—This study examines how control elements of a firm affect... View Details

Keywords: Sean Silverthorne

30 Jun 2009
First Look

First Look: June 30

provides insight into how the broader management of experience accumulation affects team performance. Download the paper: http://www.hbs.edu/research/pdf/09-145.pdf Measuring and Understanding Hierarchy as an Architectural Element in... View Details

Keywords: Martha Lagace

03 Feb 2016
What Do You Think?

How Do You Hire an 'Impostor'?

sense that (he/she) could have been/done/made more than they did that sounds like a solid hire to me provided their manager is perceptive enough to avoid (him/her) burning out. If the ‘imposter’ however literally can’t ‘see’ how they got... View Details

Keywords: by James Heskett

09 Nov 2015
Research & Ideas

These Employers Pay Higher Salaries than Necessary

system negotiate. “Workers on the market have lots of feedback on their past jobs, and can also see how much experience the employer has on the market,” says Christopher T. Stanton, an assistant professor in the Entrepreneurial Management... View Details

Keywords: by Michael Blanding; Employment; Technology; Computer

15 Aug 2005
Research & Ideas

The Founding CEO’s Dilemma: Stay or Go?

Noam Wasserman is an assistant professor and MBA Class of 1961 Fellow in the entrepreneurial management unit at Harvard Business School. His paper "Founder-CEO Succession and the Paradox of Entrepreneurial Success," published in... View Details

15 Jun 2021
News

June 2021 Books and Podcasts

jet-powered airliners. The growing requirement for more factory space was fueled by new models and a surging worldwide demand for air travel. Massive construction projects were launched, including a new factory on 760 acres at Paine Field... View Details

Keywords: Margie Kelley; Publishing Industries (except Internet); Information

01 Dec 2021
What Do You Think?

How Will the Metaverse Affect Productivity?

long ago that live streaming was thought to be a luxury possible only when the capacity of the internet could be expanded to accommodate storage and uploading capabilities demanded by the new services. Now it’s commonplace; we take it for... View Details

Keywords: by James Heskett

21 Oct 2008
First Look

First Look: October 21, 2008

characterization. They demand multiple epistemologies, theoretical orientations (e.g., construction, analysis, or intervention), and value considerations. As our understanding of this emerging field of study grows, we become aware that... View Details

Keywords: Martha Lagace

12 May 2009
First Look

First Look: May 12, 2009

http://www.hbs.edu/research/pdf/09-078.pdf Deep Dives: The Role of Top Management in Linking Relevant Capabilities to Core Activities Authors:Howard H. Yu and Joseph L. Bower Abstract The inability of established firms to make necessary... View Details

Keywords: Martha Lagace

September 1992 (Revised July 1994)
Case

MEM Company, Inc.: English Leather

By: Frank V. Cespedes and Laura Goode

In 1992, the president of MEM (a producer of personal care products, including men's fragrances) considered a redeployment of field sales efforts and changes in sales compensation policies. Any changes, moreover, must consider the context of strategic decisions... View Details

Keywords: Change Management; Decision Choices and Conditions; Brands and Branding; Product Positioning; Consumer Behavior; Distribution Channels; Business Strategy; Consumer Products Industry

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