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- All HBS Web
(2,450)
- People (3)
- News (418)
- Research (1,699)
- Events (11)
- Multimedia (6)
- Faculty Publications (681)
- Web
Building Trusted Organizations - Course Catalog
influencer controversy to Boeing’s horrific crashes and endless travails, trust breaches cost companies millions in lost revenues, spur dramatic declines in investor confidence and shareholder value, upend customer reliance, and unnerve... View Details
- 15 Jan 2020
- News
The Business of Access
Karae Lisle (MBA 1998) has watched firsthand the struggles of the homeless, with a close family member living on the streets and in shelters in Florida, on and off, for years. His personal struggles limited the family’s ability to help, so Lisle, View Details
Keywords: Maureen Harmon
- 08 Jan 2001
- Research & Ideas
Can Japan Compete? [Part Two]
to intervene in the process of competition and to improve the environment for competition. One of the points you mention in your book is that Japanese corporate practice has encouraged permanent employment. How is employee loyalty fostered in a business environment... View Details
Keywords: by Martha Lagace & Hilah Geer
- 27 Oct 2016
- News
Paying It Forward
inventory losses by alerting retailers when items are given free-of-charge to friends and family by purposely not being scanned by a clerk (called “sweethearting”), when barcodes are covered, when items are left in a shopping cart, or when scales are circumvented. The... View Details
Keywords: Margie Kelley
- 01 Mar 2005
- News
One-on-One with Edwin Reed
application process is open, and qualified buyers are selected on the basis of lotteries and other methods. Our projects attract and retain people in the neighborhood, which contributes to stability, further investment, and a broader tax View Details
- 13 Feb 2017
- Research & Ideas
Paid Search Ads Pay Off for Lesser-Known Restaurants
York, which is great for customers but also means that even some businesses with solid reputations on Yelp can be hard for people to discover,” Luca says. Dai adds: “Going into the project, we weren’t sure exactly what to expect, but our... View Details
- Web
What Others Are Saying - Institute For Strategy And Competitiveness
HBS ISC About Michael Porter About Michael Porter A Letter from Michael Porter Biography The Essential Porter Honors & Awards Affiliated Organizations & Institutions VBHCD Initiative Honors & Awards Honors & Awards Porter Prize Japan Porter Prize India Porter Prize... View Details
- 01 Dec 2020
- News
Well Matched
optimistic. I think investors are seeing their portfolios in a way they haven’t seen or thought about it before. Some of the work comes from investors putting pressure on the companies; when we’re meeting with a company with a customer... View Details
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
indirect actions” The flip side of Walmart's policy of providing everyday low prices to its customers is its goal of securing everyday low costs for Walmart. The guideline given to Walmart buyers is to achieve low costs, a motto that its... View Details
- 01 Jun 2015
- News
In My Humble Opinion: Priya Paul (OPM 28, 1999)
things that were perhaps beyond our capabilities,” she recalls. “It was a period of about 7 to 10 years before any of us could take a breath because there was so much to do and so many challenges.” Today, as chairperson of the family’s Apeejay Surrendra Park Hotels,... View Details
Keywords: Julia Hanna
- 01 Mar 2006
- News
Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)
centrally, frozen, and distributed to multiple locations, thereby allowing quality control, reduced cost, and consistency. Most importantly, customers have an emotional attachment to their favorite desserts — they come back for more, and... View Details
- Web
Courses by Title - Course Catalog
Management, Technology & Operations Management Willy Shih Spring 2026 Q4 1.5 Business Analysis and Valuation Using Financial Statements Accounting & Management Joseph Pacelli Fall 2025 Q1Q2 3.0 Business View Details
- 27 Jun 2024
- Research & Ideas
Gen AI Marketing: How Some 'Gibberish' Code Can Give Products an Edge
suggest and prioritize. Lakkaraju conducted the analysis with HBS postdoctoral researcher Aounon Kumar. The ability to manipulate product comparison could give some companies an unfair advantage, but it could also level playing fields,... View Details
- 22 Dec 2015
- First Look
December 22, 2015
analysis suggests a need for caution: while information facilitates transactions, it also facilitates discrimination. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50258 Financial Patent Quality: Finance Patents... View Details
Keywords: Carmen Nobel
- 30 Jul 2013
- First Look
First Look: July 30
Rucker Abstract—Previous research suggests that people draw inferences about their attitudes and preferences based on their own thoughtfulness. The current research explores how observing other individuals make decisions more or less... View Details
Keywords: Anna Secino
- 07 Dec 2010
- First Look
First Look: Dec. 7
marketing strategy by the marketing department, one focused on the role of customer relations in product development, is considered. The creation of a set of basic principles and operating procedures for GE's marketing unit is discussed.... View Details
Keywords: Sean Silverthorne
- 20 Aug 2014
- Research & Ideas
Dragging Patent Trolls Into the Light
the "Wonderland of Lights." Marshall's most booming industry these days, however, is based in the Baxter Building, an unassuming three-story brick office space in the center of town. Twenty-five businesses fill the space, but... View Details
- 18 Aug 2009
- First Look
First Look: August 18
experience and performance fails to find a consistent effect of diversity in experience on performance. The problem is that diversity in experience improves a team's information processing capacity and knowledge base but also creates... View Details
Keywords: Martha Lagace
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
technology and processes to support customers that align with their entrepreneurial culture. If you are a professional today buying from Home Depot, an app on your phone lets you order directly from the job site and gives you the option... View Details
- 01 Jun 2017
- News
Life in Lockdown
intense and very structured: take a concept idea and get to a real prototype for customers to interact with by the end of the day,” Sapone says. On Wednesday of that first Startup Lockdown, the group worked on a concept then called... View Details