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  • 13 Apr 2016

Real Students of HBS Webinar Series: Summer Fellowships

This webinar will focus on the entrepreneurship and social enterprise summer fellowship opportunities available at HBS and will include a Q&A with a student panel. The webinar View Details
  • Forthcoming
  • Article

Confronting the Limits of Symbolic Actions: How Entrepreneurs Narrow the Presentation-Performance Gap

By: Rebecca Karp and Siobhan O'Mahony
Entrepreneurs often skillfully leverage symbolic actions to manage impressions and gain acceptance for their innovations. Impression management can generate interest, but also heighten expectations beyond an innovation’s capabilities, creating a gap between... View Details
Keywords: Digital Innovation; Integration Strategy; Impression Management; Innovation Strategy; Entrepreneurship; Health Industry; Technology Industry
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  • March 2018
  • Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics
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  • Article

Done but Not Published: The Dissertation Journeys of Roy J. Lewicki and J. Keith Murnighan

By: Shirli Kopelman, Anne L. Lytle, Cynthia S. Wang, Roy J. Lewicki, J. Keith Murnighan and Max Bazerman
This article explores the tumultuous path to publication that begins for many of us with trying to publish our dissertation. We invited Roy J. Lewicki and J. Keith Murnighan—the 2013 and 2015 recipients of the International Association for Conflict Management (IACM)... View Details
Keywords: Higher Education; Research; Personal Development and Career; Business Education; Education Industry; Publishing Industry
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  • 15 May 2013
  • Research & Ideas

From McRibs to Maseratis: The Power of Scarcity Marketing

the club's "high-end supercars." This doesn't sound like a bargain. But the cost of actually owning one of these cars is mind-boggling. And we're willing to bet that... View Details
Keywords: Re: Michael I. Norton
  • 04 Jun 2018
  • Research & Ideas

Think of it as Professors in Cars Having Coffee

product portfolio. Maybe we are no longer going to produce assault weapons. Or maybe we will make a really interesting effort into producing smart weapons.” Unique ideas and insights are common on the podcast Harvard Business School After... View Details
Keywords: by Sean Silverthorne; Education; Entertainment & Recreation
  • 01 Oct 1996
  • News

HBS Alumni Association Board of Directors: President's Report

industries are represented, with a strong contingent from the financial and consulting communities. In terms of their involvement with the School, current Board members have participated in a number of... View Details
Keywords: Cathy Connett
  • 26 Jan 2024
  • Blog Post

Career Advice from the Guests of the HBS Climate Rising Podcast

or finance elements or human resources Most people specialize in either a subject matter or in a set of responsibilities. Do it in a way that you enjoy.” For those who are still trying to find their passion, common advice was: get started... View Details

    When the Thought Doesn’t Count: The Dynamics of Unhelpful Help in Creative Organizations

    We’ve all been there. You ask a colleague for help with something, maybe a tricky research design or a difficult student. They agree to help, but their assistance misses its mark. You wonder what happened and, if you turn to existing research and theory, you... View Details
    • 2000
    • Article

    Georgia Regional Transportation Authority: A Case Study of an Innovative Regional Planning Institution

    By: Brian Trelstad
    The Georgia Regional Transportation Authority (GRTA), a new regional planning institution, is a governor-appointed body of 15 regional leaders with broad authority over land use and transportation planning throughout the state. Created in the summer of 1999, GRTA... View Details
    Keywords: Transportation; Planning; Business and Community Relations; Georgia (state, US); Atlanta
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    • 25 Apr 2014
    • News

    Creation of parks connects people to nature and each other

    Will Rogers (MBA 1985) recognizes the power of the natural world. As president and CEO of the Trust for Public Land, a national nonprofit that works to conserve land for use as... View Details
    • 01 Jun 1999
    • News

    HBS Alumni Association Board of Directors: President's Report

    I will report on their activities and recommendations in the August issue of the Bulletin. In the meantime, I encourage you to stay in touch with one another and with the School by accessing the information... View Details
    • Article

    Beacon and Warning: Sherman Kent, Scientific Hubris, and the CIA's Office of National Estimates

    By: J. Peter Scoblic
    Would-be forecasters have increasingly extolled the predictive potential of Big Data and artificial intelligence. This essay reviews the career of Sherman Kent, the Yale historian who directed the CIA’s Office of National Estimates from 1952 to 1967, with an eye toward... View Details
    Keywords: National Security; Analytics and Data Science; Analysis; Forecasting and Prediction; History
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    • 25 Feb 2020
    • News

    The Influence of Geography on Work and Innovation

    valuable—effect: When workers cross geographic borders to work together, their different cultural experiences and fields of expertise create new knowledge. “That ‘recombined knowledge’ is greater than the sum View Details
    Keywords: April White
    • 2025
    • Working Paper

    Warnings and Endorsements: Improving Human-AI Collaboration in the Presence of Outliers

    By: Matthew DosSantos DiSorbo, Kris Ferreira, Maya Balakrishnan and Jordan Tong
    Problem definition: While artificial intelligence (AI) algorithms may perform well on data that are representative of the training set (inliers), they may err when extrapolating on non-representative data (outliers). How can humans and algorithms work together to make... View Details
    Keywords: AI and Machine Learning; Decision Choices and Conditions
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    • 02 Feb 2004
    • What Do You Think?

    Leadership: A Matter of Sustaining or Eliminating Groupthink?

    in expressing an idea." One anonymous respondent resolved that "If I am not one already, I think I will aspire to be the office fool ..." All of this suggests that successful leaders need a... View Details
    Keywords: by James Heskett
    • Web

    Trade Cards - The Art of American Advertising

    Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Fifty Years of Women Give News New Construction Academic Programs Doctoral Programs Executive Education MBA... View Details
    • 13 Jan 2014
    • Research & Ideas

    How Government Can Restore the Faith of Citizens

    a strange human tendency to value effort independent of outcome," says Norton. "If you appear to be working hard and sweating, people will assume you are doing a good job." There's an app for... View Details
    Keywords: by Michael Blanding
    • 03 Dec 2019
    • News

    Two Tales of Connection: Over Meals and Mentoring

    ideas. The conversations are different over decades, so this is a chance to span those perspectives. It‘s a chance for knowledge transfer and mentorship.” Typically, hosts are asked not to reveal the guest list to any of the guests, so... View Details
    Keywords: Margie Kelley
    • Research Summary

    Dissertation - Social Structure and Mechanisms of Collective Production:Evidence from Wikipedia

    Andreea's dissertation research examines social networks in the setting of collective production,  defined as collective action oriented towards production of collective goods - goods available for consumption by all members of a group whenever they... View Details