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  • 12 Feb 2018
  • Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

—Buell explains in a new working paper, “Last Place Aversion in Queues.” "If I can’t look behind me and see someone else is willing to wait longer than me, I start to question whether waiting in line is worthwhile” Buell’s research... View Details
Keywords: by Michael Blanding; Retail; Service
  • Web

HBS - The year in Review

recognized for their lasting contributions to the second-year experience. Charlotte received the award in her first year of teaching, and Tony, Sophus, Tom and Meg have received the Teaching Award multiple times Tony Mayo, Required... View Details
  • January–February 2023
  • Article

Data-Driven COVID-19 Vaccine Development for Janssen

By: Dimitris Bertsimas, Michael Lingzhi Li, Xinggang Liu, Jennings Xu and Najat Khan
The COVID-19 pandemic has spurred extensive vaccine research worldwide. One crucial part of vaccine development is the phase III clinical trial that assesses the vaccine for safety and efficacy in the prevention of COVID-19. In this work, we enumerate the first... View Details
Keywords: COVID-19; Health Testing and Trials; Forecasting and Prediction; AI and Machine Learning; Research; Pharmaceutical Industry
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  • June 2010
  • Article

The China Rules: A Practical Guide for CEOs Managing Multinational Corporations in the People's Republic

By: Lynn S. Paine
To achieve growth and profitability in the world's third-largest economy, multinationals need strong leadership--but China is tough on top executives. Pulsating with opportunity, China attracts foreigners, yet HR professionals continue to rank it as one of the most... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Multinational Firms and Management; Leadership; Management Skills; Organizational Change and Adaptation; Adaptation; China
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  • 18 Mar 2014
  • First Look

First Look: March 18

https://www.hbs.edu/faculty/Pages/item.aspx?num=46779   Working Papers An Analysis of Firms' Self-Reported Anticorruption Efforts By: Healy, Paul M., and George Serafeim Abstract—We use Transparency International's ratings of self-reported... View Details
Keywords: Sean Silverthorne
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key... View Details
  • 13 Mar 2023
  • Op-Ed

How Leaders Should Leave

Leonard M. Miller University Professor and former dean of the University of Miami Herbert Business School. You Might Also Like: Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage Employee Feedback: The Key to... View Details
Keywords: by John Quelch
  • 15 Jun 2020
  • Blog Post

Black MBA Students Pen Letters to the HBS Community: Letter 1/5

all types expect Black people to continue to peacefully endure messages like the above and televised murders like those in recent weeks – without any meaningful change taking place. 3. I am angry that this is at least the tenth time I’ve... View Details
  • July 2022
  • Article

The Developmental Origins and Behavioral Consequences of Attributions for Inequality

By: Antonya Marie Gonzalez, Lucia Macchia and Ashley V. Whillans
Attributions, or lay explanations for inequality, have been linked to inequality-relevant behavior. In adults and children, attributing inequality to an individual rather than contextual or structural causes is linked to greater support for economic inequality and less... View Details
Keywords: Equality and Inequality; Behavior; Perception
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  • January 2019
  • Case

Understanding the Brand Equity of Nestlé Crunch Bar: A Market Research Case

By: Jill Avery and Gerald Zaltman
In early 2018, Nestlé announced the sale of its U.S. candy-making division and a select collection of 20 of its confectionery brands, including the Nestlé Crunch Bar, to Ferrero SpA for $2.8 billion. Under the terms of the Nestlé acquisition, each of the purchased... View Details
Keywords: Brand Equity; Marketing; Market Research; Qualitative Research; Marketing Communication; Customer Satisfaction; Brands and Branding; Consumer Behavior; Marketing Communications; Marketing Strategy; Food and Beverage Industry; United States; North America; Italy
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  • Web

General Management - Faculty & Research

HBS Working Knowledge 01 Nov 2024 Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times by Rachel Layne 24 Oct 2024 With Millions of Workers Juggling Caregiving, Employers Need to... View Details
  • 13 Jan 2023
  • Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details
Keywords: by Rachel Layne
  • 23 Dec 2008
  • First Look

First Look: December 23, 2008

  Working PapersIf You Are So Smart, Why Aren't You Rich? The Effects of Education, Financial Literacy and Cognitive Ability on Financial Market Participation Authors:Shawn A. Cole and Gauri Kartini Shastry Abstract Household financial... View Details
Keywords: Martha Lagace
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

For 17 years, Andre Kearns (MBA 1999) has been tracing his family tree. One by one, he has added branches, grounding himself in a long and sometimes complicated lineage. Through family stories, forgotten heirlooms, and vital records, Kearns has traveled back through... View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
  • 05 Dec 2016
  • Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

indicates that many people who palter see nothing wrong with it, whereas people on the receiving end feel scammed. People who palter may gain some ground in negotiating a better deal for themselves in the short run, but if their cunning... View Details
Keywords: by Dina Gerdeman
  • 06 Jul 2020
  • Blog Post

A Letter from the Women in Investing Club

diversity. This year, we worked tirelessly alongside our Board to focus on these pillars and are excited to share the progress we made and offer a few thoughts on the path forward. 1. Presence on Campus It was our first year as a club... View Details
  • Web

Research - Global

digital lenders use machine-learning algorithms and nontraditional data from borrowers’ mobile devices. Consequently, digital lenders have managed to expand access to credit for millions of... 2025 Working Paper How Does Wage Inequality... View Details
  • 12 Dec 2023
  • Research & Ideas

COVID Tested Global Supply Chains. Here’s How They’ve Adapted

United States. But appearances can be deceiving. What may look to more casual observers like the end of globalization—or, at least, a major step back—is anything but, suggests a new working paper. Call it instead the “great reallocation,”... View Details
Keywords: by Scott Van Voorhis
  • 23 Feb 2009
  • Research & Ideas

Creative Entrepreneurship in a Downturn

A: I am working on several articles—one is called "Letting No Serious Crisis Go to Waste: Is a Downturn Really a Good Time to Turn towards Entrepreneurship?"—that develop the framework for choosing... View Details
Keywords: by Martha Lagace
  • Web

Technology & Innovation - Faculty & Research

heterogeneous telecommunication costs arising from different regulatory regimes) strengthens our results. 2014 Working Paper Bridging Science and Technology Through Academic-Industry Partnerships By: Sen Chai and Willy C. Shih Scientific... View Details