Retail Government Services - Publications - Faculty & Research

29 Sep 2009
First Look

First Look: September 29

distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank, we test whether changes in service... View Details

Keywords: Martha Lagace

03 Jun 2008
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First Look: June 3, 2008

private governance of working conditions, initiated and implemented by companies, labor unions, and non-governmental activist groups. Whether these codes represents a substantive or merely symbolic approach to View Details

Keywords: Martha Lagace

21 Mar 2017
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First Look at New Research, March 21

including its rise to popularity in the United States in the 1800s, and examines the factors that led to its decline in the 20th and 21st centuries. Purchase this case:https://cb.hbsp.harvard.edu/cbmp/product/717444-PDF-ENG Harvard Business School Case 716-073 Nigeria... View Details

Keywords: Sean Silverthorne

20 Oct 2015
First Look

October 20, 2015

on the home country remains unclear. We know very little about return migration of workers engaged in innovation and entrepreneurship, except that it is rapidly growing in importance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49887 View Details

Keywords: Sean Silverthorne

24 May 2011
First Look

First Look: May 24

heterogeneity, we identify key country- and organization-level determinants of corporate environmental disclosure. We focus on institutional factors related to firms' global embeddedness to describe how external environmental pressures emanating from View Details

Keywords: Sean Silverthorne

22 Feb 2011
Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

environment. Teresa Amabile Over the past decade, nothing has had a more profound impact on business management than information technology. Ten years ago, many of us in business, academia, and government were wondering where it was all... View Details

Keywords: by Sean Silverthorne

June 2020
Teaching Note

Generation Investment Management

By: Vikram S. Gandhi and Sarah Mehta

This teaching note provides guidance for teaching the case “Generation Investment Management” (820-033), which looks at the challenges facing a sustainable investment firm. View Details

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07 Jan 2015
What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

our personal computers. In an effort to shape our individual images through the use of networking devices, we are nevertheless disclosing many things about ourselves that can be employed by clever marketers in ways that appear to violate our privacy. How many of us... View Details

Keywords: by James Heskett

06 Jan 2011
What Do You Think?

How Should Management Deal With “Anonymous”?

exactly what everyone else is doing does seem to be where we're heading." Antidotes to these challenges are reasonably clear: In addition to greater transparency and support for "whistle blowers," several of you suggested the possibility of View Details

Keywords: by James L. Heskett

21 Feb 2012
First Look

First Look: Feb. 21

managed. Firms in developing countries, such as Brazil, China, and India tend to be poorly managed. American retail firms and hospitals are also well managed by international standards, although American schools are more poorly managed... View Details

Keywords: Sean Silverthorne

10 Jan 2012
First Look

First Look: January 10

are the best managed. Firms in developing countries, such as Brazil, China, and India, tend to be poorly managed. American retail firms and hospitals are also well managed by international standards, although American schools are more... View Details

Keywords: Sean Silverthorne

March 2001
Case

Sime Darby Berhad (B): The Asian Crisis Begins

By: Tarun Khanna and Danielle Melito Wu

Supplements the (A) case. View Details

Keywords: Acquisition; Business Conglomerates; Economy; Capital Markets; Emerging Markets; Business and Government Relations; Corporate Strategy; Value Creation; Financial Services Industry; Malaysia

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28 Aug 2018
First Look

New Research and Ideas, August 28, 2018

focus. The theory includes many realistic elements such as salespeople’s multi-dimensional effort, heterogeneity in ability, product focus, and forward-looking behavior. We test our theory through a field experiment in which we vary the sales force compensation scheme... View Details

Keywords: Dina Gerdeman

25 Oct 2011
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First Look: October 25

over the past decade as one of the most active areas of research in economics and strategy. The literature has constantly struggled, however, with a lack of agreement on a proper definition; for instance, some existing definitions imply that View Details

Keywords: Sean Silverthorne

17 Jul 2012
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First Look: July 17

institutional theory, managers, and policymakers. What Good Are Shareholders? Authors:Justin Fox and Jay W. Lorsch Publication:Harvard Business Review 90, nos. 7-8 (July-August 2012) Abstract The article looks at the role outside shareholders play in corporate View Details

Keywords: Sean Silverthorne

February 2021 (Revised March 2021)
Case

AptDeco: Circular Economy Furniture Marketplace

By: Ayelet Israeli and Jamie Merkrebs

AptDeco, a used furniture marketplace, was growing rapidly in the tri-state area. The co-founders were confident that the business model, financial position, and unit economics positioned AptDeco for scaling in the massive $120 billion furniture market, despite its... View Details

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24 Mar 2015
First Look

First Look: March 24

Search Engine Results By: Edelman, Benjamin, and Zhenyu Lai Abstract—The authors examine prominent placement of search engines' own services and effects on users' choices. Evaluating a natural experiment in which different results were... View Details

Keywords: Sean Silverthorne

18 Apr 2017
First Look

First Look at New Ideas, April 18

service to society. Beyond his research, Lawrence was committed to building the field of organizational behavior at HBS and more broadly in our profession. He had a lifelong passion for participant-centered learning and for the training... View Details

Keywords: by Sean Silverthorne

14 Jul 2009
First Look

First Look: July 14

governs disputes between foreign investors and host governments. First is the inconsistency of the decisions rendered by arbitration panels established under bilateral investment treaties, investment provisions of regional trade... View Details

Keywords: Martha Lagace

September 2005 (Revised January 2006)
Case

Restating Revenues and Earnings at INVESTools, Inc. (A)

By: Michael D. Kimbrough and F. Warren McFarlan

Relates the events leading up to the announcement in February 2005 that INVESTools, a Utah-based provider of investor education services, would be restating prior-year financial statements due to inappropriate revenue recognition. View Details