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Show Results For
- All HBS Web
(3,578)
- People (22)
- News (917)
- Research (2,215)
- Events (8)
- Multimedia (2)
- Faculty Publications (1,204)
- March 2018 (Revised February 2020)
- Teaching Note
Improving Access at VA
By: Ryan W. Buell and Robert S. Huckman
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
the Harvard Kennedy School, where she is the Alan L. Gleitsman Professor of Social Innovation. Frances Frei: Ask us for a better version of ourselves It’s hard to overstate the positive business impact of government that embraces... View Details
Keywords: by Dina Gerdeman
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
deposits and withdrawals. Five were turned into "financial centers," spacious, relaxed outlets where customers would have access to the trained staff and advanced technologies required for sophisticated services such as stock... View Details
- 28 Apr 2021
- News
Michael Collins, ‘Third Man’ of the Moon Landing, Dies at 90
about the importance of collaboration in service of great goals. From his vantage point high above the Earth, he reminded us of the fragility of our own planet, and called on us to care for it like the treasure it is.” READ MORE View Details
- 01 Sep 2009
- News
Consumer Finance Makes HBS Debut
we have a rich set of finance electives, including courses on behavioral topics, investment management, financial markets, private equity, venture capital, financial engineering (which I also coteach), and a host of other topics. Retail... View Details
- 10 Feb 2014
- News
King of His Castle
Renaissance fair vendor, began in 2009 to formulate a business plan to open a fair in Austin. Less than a year later, Sherwood Forest opened, and ancillary businesses—a summer camp, a sword and armor retailer called Eternal Arms, a Celtic... View Details
- 01 Sep 2011
- News
Water for Life
an excellent public-private partnership model that provided the right incentives for investment and the flexibility to attack the problems in service delivery. This was key. How did you structure Manila Water’s concession with the View Details
- 01 Feb 1997
- News
Herzlinger on Health Care: Revolution in Evolution
The Bulletin recently spoke with Regina E. Herzlinger, the School's Nancy R. McPherson Professor of Business Administration, about her new book, Market-Driven Health Care: Who Wins, Who Loses in the Transformation of America's Largest View Details
- 15 Sep 2020
- News
Lifting Fallen Families
awareness to the needs of these families. To date, the foundation has provided $33 million in support to 1,600 students. Kim wants to reach all students, but concedes they can be difficult to find. “The government tracks some of that data... View Details
- 01 Dec 2014
- News
Taking Tailoring High Tech
year, topping $60 billion. But these newly fashion-conscious men didn’t want to spend lots of time and money on shopping and tailoring. Motlagh’s solution: use technology to update and brand traditional bespoke tailoring and create a low-inventory View Details
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
Times were hard for Webvan this year. Like other online grocers and delivery services that hit the screen in 2001—among them, Homegrocer, Kozmo, and Streamline—Webvan finally called it quits in July after two years in business. Webvan may... View Details
- 23 Apr 2020
- Research & Ideas
This Crisis Loan Program Preserved Jobs—and Made Money
As the US Congress prepares to replenish its Paycheck Protection Program for small businesses, questions still linger: Do guaranteed loans for small businesses work in the long term? Who wins? Employees? Businesses? Taxpayers? The answer appears to be yes for all... View Details
- 01 Sep 2007
- News
Letters to the Editor
Upon Further Review I found “Fixing America’s Leadership Deficit” in the June Bulletin to be a brief but exciting summary of the three-person panel discussion that took place at the Kennedy School of Government last March. For a while, it... View Details
Keywords: Educational Services
- March 2018
- Supplement
Improving Access at VA
By: Ryan W. Buell and Robert S. Huckman
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States
Buell, Ryan W., and Robert S. Huckman. "Improving Access at VA." Harvard Business School Multimedia/Video Supplement 618-709, March 2018.
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
infrastructure in the nation’s history, called the GI Bill, had one of the highest rates of return to the economy that the government has ever realized. The GI Bill enabled me to complete graduate studies. In addition, just six months of... View Details
- 01 Mar 2009
- News
Faculty Books
economy to foreign trade and investment not result in sustained economic growth? Why has electoral democracy not produced the rule of law? The answers to these questions lie in the ways in which Mexico’s long history with authoritarian View Details
- 01 Sep 2007
- News
How to Take a Stand On UBS and Climate Change
financial services companies as it determines its stand on a matter of increasing public prominence. Oberholzer-Gee teaches the case in Strategies Beyond the Market, a second-year elective that focuses on the interplay between business... View Details
- 03 Apr 2019
- Book
Fintech's Game-Changing Opportunities for Small Business
Artificial intelligence, machine learning, and big data will transform financial services and small-business lending long before they impact driverless cars, predicts Harvard Business School Senior Fellow Karen G. Mills. “As we speak,... View Details
- 01 Mar 2015
- News
Research Brief: Political Capital
It’s no secret that politicians are trying to buy your vote—in the 2012 presidential campaign, Republicans and Democrats shelled out nearly $2 billion in their fight for the White House. But what’s the most effective way to spend that money? In a new working paper, HBS... View Details
- Career Coach
Ryan Kennedy
Ryan offers experience from across the for profit, non-profit, and government sectors. Most recently, Ryan worked at early-stage fintech startups in several roles: product manager, risk management, operations, and project management. ... View Details