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  • 01 Jun 2022
  • News

The Exchange: Same Great Price, Now with Fewer Chips

segments. Corona now makes Coronita bottles, as an example, and I’ve noticed that Coca Cola’s 7.5-ounce mini cans are more prominently displayed in some stores than their 12-ounce cans. They could be selling these smaller containers at higher per-ounce premiums, but... View Details
Keywords: Miscellaneous Store Retailers; Retail Trade
  • 05 Mar 2019
  • Blog Post

Part 2: Military Transition and the JD/MBA - The Path to Your Goals

additional time in the military beyond your initial service requirement or enlistment, you’re going to be even older than the average veteran.  That lends some advantages.  As someone with above average life and career experience—and hopefully someone who has View Details
  • 15 Jun 2007
  • Research & Ideas

Remembering Alfred Chandler

in the School's Business History Group to reflect on Chandler's legacy and to share personal memories. To listen to this interview with professor Richard Tedlow, click on the triangular play button below. The Macromedia Flash plug-in is... View Details
Keywords: by Sean Silverthorne
  • 22 Aug 2005
  • Research & Ideas

The Hard Work of Failure Analysis

requires a spirit of inquiry and openness, patience, and a tolerance for ambiguity. However, most managers admire and are rewarded for decisiveness, efficiency, and action rather than for deep reflection and painstaking analysis. Third,... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
  • Web

Power and Influence for Positive Impact | HBS Online

course at a similar pace and can take full advantage of social learning opportunities. In addition to module and assignment completion, we expect you to offer feedback on others’ reflections and contribute to conversations on the... View Details
  • 04 Aug 2011
  • What Do You Think?

How Dangerous Is Common Sense to Managers?

left us with the interesting question of whether, to the extent common sense reflects what has worked in the past, its overuse reduces our acceptance of change? Does common sense impede change? What do you think? Jim Heskett's latest... View Details
Keywords: by James Heskett
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

searched for new brand stories to tell that better reflected the new cultural environment. Consumers largely agreed with this decision, with 77 percent claiming that brands in their marketing communications should not ignore or turn a... View Details
Keywords: by Jill Avery and Richard Edelman
  • Web

Privacy Policy & Legal Info | HBS Online

example, you may not opt out of certain operational or transactional emails, such as those reflecting our relationship or transactions with you, or important notifications regarding the Services we are providing to you. Most browsers and... View Details
  • Web

HBS - The year in Review

RESPONSE A Moving Target with Clear Principles HBS regularly revised its policies over the course of the year as Harvard, Boston, Cambridge, and Massachusetts modified COVID protocols to reflect the trajectory of the pandemic. The School... View Details
  • March 2024
  • Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details
Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry
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  • 02 Aug 2020
  • What Do You Think?

Is the 'Experimentation Organization' Becoming the Competitive Gold Standard?

the relentless quest for adaptation and improvement in the so-called technology sectors seems to fuel the need for experimentation, the nature of experimentation in other sectors, including the high hazard/high reliability industries, may View Details
Keywords: by James Heskett; Technology
  • Web

Sexual Harassment - Race, Gender & Equity

harassment impeded their job performance. However, most opted not to change jobs or locations, perhaps reflecting the tendency to minimize the harassment and look outside of work for support. Women Working Full Time Avoided the... View Details
  • 28 Feb 2023
  • Blog Post

Celebrating Socioeconomic Diversity and Inclusion at HBS (Part 1)

Dream,” I feel like a trailblazer. As I reflect on my journey thus far, I realize that those difficult years made all the difference to cultivate my grit, build my confidence, and strengthen my will. View Details
  • 06 Aug 2019
  • Cold Call Podcast

Super Bowl Ads Sell Products, but Do They Sell Brands?

it was an advertising bro fest, but also a reflection of the cultural norms of the time. After all, the 1960s was the dawn of the golden age of advertising when agencies were evolving from product pitchers to storytellers. That first... View Details
Keywords: Advertising; Sports; Entertainment & Recreation; Media & Broadcasting
  • 08 Feb 2017
  • Blog Post

How I Chose My HBS Recommenders

education, and economic development.  There are a few common reasons why most of my classmates wanted to come to HBS. I chose HBS for two reasons. First, it provided me with an opportunity to reflect on my life and career thus far, and... View Details
  • 22 Feb 2022
  • News

New Urban Order

generally. There are potentially even greater savings to be realized in improving building efficiency, he notes, through energy audits, retrofits, and smart building software (the DOE estimates energy waste in the average US commercial building at 30 percent). “Every... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • 04 Feb 2010
  • What Do You Think?

What’s the Best Way to Make Careful Decisions?

information available, history, experience, the number of deciders, and so forth. Nevertheless, several comments reflected an uneasy fondness for a good dose of intuition in the mix. Guy Gould-Davies' comment was particularly insightful:... View Details
Keywords: by James Heskett
  • 04 Jun 2018
  • What Do You Think?

Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?

piece temporarily and review the criticism. The result is this revised post, which reflects what we heard. The article elicited forcefully written letters of complaint to my editor, and several other rebukes posted on comments to the... View Details
Keywords: by James Heskett
  • 10 Jul 2007
  • What Do You Think?

How Much of Leadership Is About Control, Delegation, or Theater?

upside down." Could we learn more about leadership by studying followership? Is leadership really about followership? What do you think? Original Article The flood of writing about leadership continues. It reflects our fascination... View Details
Keywords: by Jim Heskett
  • 17 Jan 2023
  • Blog Post

Upcoming Interview? No Problem—Just Connect the Dots

and with a bit of reflection and preparation, you can certainly come up with an answer for each of these (and if you can’t, then perhaps you aren’t as interested in the role as you think). However, the most important question to answer is... View Details