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Show Results For
-
All HBS Web
(10,105)
- People (64)
- News (3,230)
- Research (3,926)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,351)
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Loyalty In Retail Self-service retail, which started with customers selecting their own merchandise in the 1930s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time. But Alvarez View Details
- 10 Mar 2015
- Research & Ideas
The Surprising Winners and Losers in the Retail Revolution
brick and clicks are Home Depot and Pet Smart. What did Home Depot do right? Rajiv Lal: Home Depot thought about the challenges facing their business very strategically. They've gone category by category and asked: What is the best way to...
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- 07 Apr 2008
- Research & Ideas
The Debate over Taxing Foreign Profits
don't really think about these firms in that way; that characterization would seem more apt for a hedge fund than Cummins. In reality, increased foreign activity by Cummins need not be associated with...
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by Sean Silverthorne
- 16 May 2011
- Research & Ideas
What Loyalty? High-End Customers are First to Flee
competition." But as new research from Harvard Business School demonstrates, the customers you think are your best and most loyal are likely to be the first to cast you aside when a challenger to your service superiority barges into...
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by Julia Hanna
- 12 Aug 2013
- Research & Ideas
‘Hybrid’ Organizations a Difficult Bet for Entrepreneurs
venture. (The researchers corrected for age in their analysis.) Lee and Battilana explain this finding by pointing out that as people stay in a certain type of organization for a number of years, they may become more rigid in their modes...
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by Michael Blanding
- 17 Aug 2015
- Research & Ideas
Who is Boss in the Sharing Economy?
similar on-demand companies Shyp, Washio, and Caviar. "I think it would be crazy to all of a sudden say that all Uber drivers are employees, because we would be effectively killing the business model" What to make of this brave new world...
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- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
For the longest time nobody thought malls would be seriously hurt by ecommerce but now we have enough evidence to believe that the tsunami is actually coming. If you are not careful about thinking through...
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- 18 May 2012
- Working Paper Summaries
Organization Design for Distributed Innovation
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by Carliss Y. Baldwin
- 19 Mar 2018
- Sharpening Your Skills
8 Ways To Be An Environmentally Conscious Manager
entrepreneurs in this book broke with multiple conventions. Not surprisingly, they were often treated by contemporaries as crazy. It turns out that yesterday’s crazies are the historical origins of the sustainable world of the...
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- 12 Feb 2014
- Research & Ideas
Private Sector, Public Good
presentation by suggesting that talking about business and the public sphere was like "dancing about architecture." Business often has no incentive to grapple with public sector problems, and those businesses that choose to...
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by Dina Gerdeman
- 03 Nov 2003
- Research & Ideas
Making Money Making Movies
Hollywood studios can determine the rules of the game. Another key difference concerns the extent to which markets are influenced by piracy. Piracy is a global problem, but I think it is particularly...
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- 01 Aug 2011
- Research & Ideas
Immigrant Innovators: Job Stealers or Job Creators?
will home in on whether the program inhibits job growth and career advancement among middle-aged American workers. By studying the ages of workers in firms with H1-B programs, Kerr hopes to learn whether the...
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- 10 Jan 2005
- Research & Ideas
The Knowledge Coach
they didn't get it or didn't try his suggestion, he will not see them a third time. Thus he is building their knowledge base by forcing them to practice what he preaches! All along the ladder of expertise, people can coach those who are...
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by Dorothy Leonard & Walter Swap
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
management to move forward on a step-by-step basis, learning all the time. As for alienating shareholders, that is a problem across all listed businesses, not just in the kind of initiatives we are discussing. But it’s true that in...
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by Martha Lagace
- 10 Dec 2012
- Research & Ideas
Why We Blab Our Intimate Secrets on Facebook
example, in a February 2012 survey by the Pew Research Center, 73 percent of 2,253 adult respondents answered they would not be OK with a search engine (such as Google) keeping track of their searches and using the results to personalize...
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by Carmen Nobel
- July 2023 (Revised July 2023)
- Background Note
Generative AI Value Chain
By: Andy Wu and Matt Higgins
Generative AI refers to a type of artificial intelligence (AI) that can create new content (e.g., text, image, or audio) in response to a prompt from a user. ChatGPT, Bard, and Claude are examples of text generating AIs, and DALL-E, Midjourney, and Stable Diffusion are...
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Keywords:
AI;
Artificial Intelligence;
Model;
Hardware;
Data Centers;
AI and Machine Learning;
Applications and Software;
Analytics and Data Science;
Value
Wu, Andy, and Matt Higgins. "Generative AI Value Chain." Harvard Business School Background Note 724-355, July 2023. (Revised July 2023.)
- 01 Jun 2020
- What Do You Think?
Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?
asked, “Is this a good time to begin thinking about prudential limits so that the brick-and-mortar stores will continue to be around when the next lockdown happens?” Perhaps the most basic question was one raised View Details
- 04 Jan 2012
- What Do You Think?
Income Inequality: What’s the Right Amount?
productivity flourishes where income disparity exists to a greater extent." Susan Rushworth offered "food for thought" in citing research that led her to conclude that "the faster the economy grew (as measured by GDP),...
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by Jim Heskett
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
communications readers used by Apple Pay unless consumer demand is high. First off, Apple must convince merchants to adopt its service, says Willy Shih, the Robert and Jane Cizik Professor of Management Practice. “I View Details
- 24 Sep 2009
- Working Paper Summaries
“I read Playboy for the articles”: Justifying and Rationalizing Questionable Preferences
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by Zoë Chance & Michael I. Norton