Food and Beverages - Publications - Faculty & Research

06 May 2002
Research & Ideas

A Toolkit for Customer Innovation

to bolster and enhance the taste of nearly all processed foods because manufacturing techniques weaken the real flavors. The development of those added flavors requires a high degree of customization View Details

Keywords: by Stefan Thomke & Eric Von Hippel

30 Apr 2012
Research & Ideas

India’s Ambitious National Identification Program

walking around town without a photo ID or a driver's license. You can't buy certain things; you can't go to the police and verify who you are. It is a surreal nonexistence." On the flip side, some residents assume fake identities to... View Details

Keywords: by Dina Gerdeman

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

Good and bad service experiences die hard. Who can forget the hotel receptionist who went above and beyond the call of duty to accommodate a last-minute change in travel plans in contrast to the sulky server... View Details

Keywords: by Jim Aisner; Retail

30 Aug 2011
First Look

First Look: August 30

North America in 2001 after a class-action lawsuit was filed and certified in Washington, D.C. against Sodexo Marriot Services, Inc., the food services division that Sodexo had merged with in 1998. In 2002,... View Details

Keywords: Sean Silverthorne

04 Dec 2012
Research & Ideas

Book Excerpt: Harder Than I Thought

things. And I've heard all that schlock about how Lou Gerstner was a food company CEO when he took over and saved IBM. But I don't buy it. That was a different company, in a... View Details

Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace

06 May 2002
Research & Ideas

Profits for Nonprofits: Earning Your Own Way

are." A for-profit enterprise has to cope not only within the nonprofit that backs it, but also within the world at large, said Toby Sherman, director of food service for Greyston Foundation. Greyston, a $13 million organization in... View Details

Keywords: by Martha Lagace

23 Jul 2014
Lessons from the Classroom

Innovation Is Magic. Really

When business executives create innovative products or services, they often look to impress their customers by delivering an experience more meaningful, more delightful, than possibly expected. A true "wow!" moment. And Harvard Business... View Details

Keywords: by Dina Gerdeman; Consumer Products

08 Jan 2001
Research & Ideas

Can Japan Compete? [Part Two]

inefficient local industries, including construction and food processing, they will not become competitive. The traditional Japanese government approach has been to believe that if, say, the chemical... View Details

Keywords: by Martha Lagace & Hilah Geer

29 Mar 2011
First Look

First Look: March 29

supplement:http://cb.hbsp.harvard.edu/cb/product/711491-PDF-ENG The Full Yield Ray A. Goldberg and Noemie DelfassyHarvard Business School Case 911-402 New firm created to provide understanding of the role of View Details

Keywords: Sean Silverthorne

01 Aug 2006
First Look

First Look: August 1, 2006

vital area. Download working paper: http://www.hbs.edu/research/pdf/06-060.pdf Cases & Course MaterialsBig Bazaar Harvard Business School Case 606-099 Describes a high-growth Indian retailer, Pantaloon Retail (India) Ltd., and two... View Details

Keywords: Sean Silverthorne

18 Aug 2009
First Look

First Look: August 18

beverage infused with acai berries. Brothers Courtney and Carter Reum founded VeeV in 2007 and the firm has experienced rapid growth since then. The case documents the... View Details

Keywords: Martha Lagace

August 1992 (Revised February 1998)
Supplement

Star Distributors, Inc. (B)

By: David A. Thomas

Presents the dilemma of Don Waters, vice president of Franchise Operations at Belmont Beverages. Waters must must decide what to do about the conflict between two partners in one of Belmont's franchises. View Details

Keywords: Management Teams; Conflict Management; Franchise Ownership; Partners and Partnerships; Food and Beverage Industry; Food and Beverage Industry

Citation

Purchase

19 Jan 2011
First Look

First Look: Jan. 18

constituted an abundant, inexpensive source of food for Asian and, to a lesser extent, international markets. Its production had soared from 1970 to 2010, sparking concern from environmentalists over the conversion of high-value... View Details

Keywords: Sean Silverthorne

08 Sep 2010
First Look

First Look: September 8, 2010

case:http://cb.hbsp.harvard.edu/cb/product/810141-PDF-ENG Whole Foods Acquires Wild Oats (A) Michael D. Kimbrough, Sudhakar Balachandran, Madhav Srinivasan, and Rachel GordonHarvard Business School Case... View Details

Keywords: Sean Silverthorne