Publications

April 2006 (Revised October 2006)
Case

Best Buy Co., Inc.: Customer-Centricity

By: Rajiv Lal, Carin-Isabel Knoop and Irina Tarsis

With FY2005 sales of $27.3 billion, Richfield, Minn.-based Best Buy Co., Inc. was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future Shop in... View Details

Keywords: Customer Focus and Relationships; Service Operations; Business Earnings; Financial Crisis; Failure; Business Model; Leadership; Segmentation; Value Creation; Electronics Industry; United States; Canada; Mongolia

January 2003 (Revised April 2004)
Case

Cat is out of the Bag, The: KANA and the Layoff Gone Awry (A)

By: Leslie A. Perlow and David Ager

Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff... View Details

Keywords: Crisis Management; Employees; Job Cuts and Outsourcing; Problems and Challenges; Business and Stakeholder Relations; Conflict Management

August 2022
Supplement

Atlanta Ransomware Attack (B)

By: Amit Goldenberg and Julian Zlatev

This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha Lance Bottoms and her administration. The case includes a brief background on Bottoms and her young administration at... View Details

19 Jan 2011
First Look

First Look: Jan. 18

crisis strikes, what will become of it in the longer term? By the same token, allocating resources to long-term exploration might incur the risk of precipitating the fall. Egalitarianism and International Investment Authors:Jordan I.... View Details

Keywords: Sean Silverthorne

20 Sep 2011
First Look

First Look: September 20

sections of an empirical research paper (introduction, method, results, and discussion), as well as guidelines on how to evaluate each section. Purchase this note:http://cb.hbsp.harvard.edu/cb/product/512019-PDF-ENG Securities Lending after the Financial View Details

Keywords: Sean Silverthorne

April 2025
Case

Joe Mazzulla and the Boston Celtics (A)

By: Linda A. Hill, James I. Cash and Lydia Begag

Joe Mazzulla's leadership journey with the Boston Celtics began in 2016 when he served as an assistant coach for their NBA G-League affiliate. In 2019, he was promoted to a "behind-the-bench" assistant coaching role with the Celtics, before being asked to become the... View Details

31 Mar 2009
First Look

First Look: March 31, 2009

emergency events and true crisis emergency events. Finding Missing Markets (and a Disturbing Epilogue): Evidence from an Export Crop Adoption and Marketing Intervention in Kenya Authors:Nava Ashraf, Xavier Giné, and Dean Karlan... View Details

Keywords: Martha Lagace

22 Oct 2014
Research & Ideas

An Economic Principle For Us All: Comparative Advantage

The first edition of A Concise Guide to Macroeconomics, by David A. Moss was published in 2007—just as one of the world's great economic downturns was taking off. The second edition has just been published, which includes an epilogue on the View Details

Keywords: Re: David A. Moss

07 Apr 2011
What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

superior," noting that this may be the case only when there is a "threat of widespread panic" or "when a crisis breaks down an entire system (like the banking system)." Elaine Scheye would limit intervention only... View Details

Keywords: by Jim Heskett; Energy; Utilities

24 May 2004
Research & Ideas

When Reputation Trumps Regulation

built a reputation for good governance through the Mexico crisis of 1994-95 enjoyed privileged access to finance over the course of the 1990s. This positive reputation can be identified even after controlling for the underlying quality of... View Details

Keywords: by Ann Cullen

October 2013
Supplement

Dongfeng Nissan's Venucia (B)

By: Forest Reinhardt, Mayuka Yamazaki and G.A. Donovan

The (A) case describes the launch of a new passenger vehicle in China, produced jointly by Nissan of Japan and by Chinese automaker Dongfeng. Early sales results following the April 2012 launch were disappointing and the joint venture's managers had to decide how to... View Details

Keywords: China; Japan; Multinational Firms; Cross-cultural/cross-border; Environment; Sustainability; Competitive Strategy; Product Launch; Global Strategy; Multinational Firms and Management; Crisis Management; Cross-Cultural and Cross-Border Issues; Auto Industry; China; Japan

February 1997 (Revised December 2012)
Case

Jim Sharpe: Extrusion Technology, Inc. (A)

By: H. Kent Bowen and Barbara Feinberg

Jim Sharpe, 11 years after receiving his MBA from Harvard and working for others, has finally become his own boss and 100% owner of manufacturer of aluminum extrusions. After 10 months of an unfunded search, he acquires the business in an LBO and prepares to face his... View Details

Keywords: Acquisitions; Search Funds; Entrepreneurial Management; Entrepreneurs; Turnarounds; Bank Loan; Manufacturing; Metals Processing; Entrepreneurial Finance; Leveraged Buyouts; Labor Unions; Entrepreneurship; Financing and Loans; Crisis Management; Management Skills; Experience and Expertise; Borrowing and Debt; Manufacturing Industry

July 2022
Teaching Note

TraceTogether

By: Mitchell Weiss and Sarah Mehta

This Note provides guidance for teaching "TraceTogether," HBS Case No. 820-111. View Details

Keywords: Government Administration; Crisis Management; Health; Health Pandemics; Innovation and Invention; Innovation Leadership; Innovation Strategy; Technological Innovation; Social Issues; Mobile and Wireless Technology; Technology Adoption; Health Industry; Public Administration Industry; Singapore

May 2008
Teaching Note

Subprime Meltdown: American Housing and Global Financial Turmoil

By: Julio J. Rotemberg

Teaching Note for [708042]. View Details

Keywords: Mortgages; Debt Securities; Risk and Uncertainty; Financial Markets; Financial Crisis; Insolvency and Bankruptcy; Governing Rules, Regulations, and Reforms; Central Banking; Policy; United States; Europe