Publications

November 2024
Case

Group AMANA: Built to Last

By: Hise Gibson and Fares Khrais

The case chronicles the Bsaibes brothers’ journey in founding and operating Group AMANA; a contracting business founded in 1993, based in the United Arab Emirates with operations across the Middle East. Over the years, the business found itself grappling with major... View Details

Keywords: Business Model; Family Business; Transformation; Growth and Development Strategy; Management Succession; Business Strategy; Construction Industry; Middle East; Saudi Arabia; United Arab Emirates

05 May 2008
Research & Ideas

Connecting with Consumers Using Deep Metaphors

much like core emotions, each deep metaphor may take many different forms. For example, balance may involve social, psychological, physical, and aesthetic themes. The small number of deep metaphors, each... View Details

Keywords: by Martha Lagace; Consumer Products

18 Jul 2022
Research & Ideas

After the 'Crypto Crash,' What's Next for Digital Currencies?

balancing the need to achieve platform stability with the need to maintain platform competition and interoperability. Editor’s note: Kominers is a research partner at a16z... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology

31 Jan 2023
Op-Ed

Can Insurance Technology Solve the Uninsured Driver Problem?

days that they drive. This type of contract is common in other markets, for instance in cell-phone contracts, where pay-as-you-go enabled the proliferation of smartphone adoption across the world by allowing consumers to “top up” their View Details

Keywords: by Ray Kluender; Insurance

Web

Strategy Curriculum - Faculty & Research

and how to sustain competitive advantage. How to generate superior value for customers by designing the optimum configuration of the product mix and functional activities. How to View Details

22 Feb 2024
News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details

November 2017
Teaching Note

Amazon.com, 2016

By: John R. Wells and Gabriel Ellsworth

Teaching Note for HBS No. 716-402. On January 28, 2016, Amazon announced record 2015 operating profits of $2.2 billion on $107 billion of sales, and the markets responded with cautious optimism. For years, founder and CEO Jeffrey Bezos had prioritized growth and... View Details

04 Nov 2009
What Do You Think?

What is the Role of Government Vis-à-Vis Capitalism?

Scott, " government by the people is no assurance that it is for the people. For the market frameworks of a capitalist society to best balance societal costs and benefits [p]olitical leaders working... View Details

Keywords: by Jim Heskett

Web

Accounting & Management Awards & Honors - Faculty & Research

Award for "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24" with Dennis Campbell, Srikant Datar, and Susan Kulp (2015). Ethan C. Rouen : Winner of the 2018... View Details

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

of these businesses is absolutely critical to neighborhood stabilization and development in a way that big-box retailers can’t possibly be,” Schlesinger responds. “And the learning opportunity for students... View Details

Keywords: by Julia Hanna; Food & Beverage

Research Summary

Overview

By: Iavor I. Bojinov

Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details

June 1975 (Revised September 2004)
Case

Angus Cartwright III

By: Kenneth J. Hatten, William J. Poorvu, Howard H. Stevenson, Arthur I. Segel and John H. Vogel, Jr.

Judy and John DeRight, looking to diversify their investment portfolios, have retained Angus Cartwright, Jr. to identify prospective real estate acquisitions. Mr. Cartwright has four potential properties that he feels merit an in-depth financial analysis. The case... View Details

Keywords: Acquisition; Cash Flow; Investment Return; Investment Portfolio; Taxation; Balanced Scorecard; Valuation

December 1997 (Revised October 1999)
Case

Citibank: Performance Evaluation

By: Robert L. Simons and Antonio Davila

Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a... View Details

Keywords: Performance Evaluation; Balanced Scorecard; Business Strategy; Customer Satisfaction; Performance Expectations; Decisions; Motivation and Incentives; Quality; Banking Industry