Balance Of Payments - Publications - Faculty & Research

December 2009 (Revised September 2014)
Case

TD Canada Trust

The case illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers and... View Details

Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada

Citation

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01 Sep 2023
News

Returning to the Roots

It’s not a role he sought or expected. But when his brother died of a brain tumor late last year, Florent Latour (MBA 1999) became CEO of Maison Louis Latour, a winemaker established in 1797 in the Burgundy region of France. The 11th generation of his family to lead... View Details

Keywords: Julia Hanna; wine; entrepreneurship; family business; innovation; climate change; Beverage and Tobacco Product Manufacturing; Manufacturing

11 Dec 2023
Blog Post

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy

Building Her Leadership Style At Nike, the seed was planted for Leahy to develop her own leadership style and values. “I found this smart, talented, ambitious group of leaders at Nike who also had a very good sense View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

by their insurers. Along with a number of well-known chefs and restaurateurs, Keller is leading a group named BIG (Business Interruption Group) to wage a legal, political, and public relations effort to mandate View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

01 Mar 2024
News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

Web

Online Business Analytics Course | HBS Online

challenges and drive informed decision-making. 8 weeks 5 hours per week 5 modules Self-Paced with regular deadlines This course earns you a Certificate of Completion from HBS Online. What you earn . Overview Syllabus Enrollment Stories... View Details

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Online Finance & Accounting Courses | HBS Online

Certificate Courses (5) Financial Accounting Professor V.G. Narayanan In this accounting fundamentals course, discover what's behind the numbers in financial statements, such as balance sheets and income statements. 8 weeks, 6–8 hrs/week... View Details

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Academics - Health Care

MBA Experience Academics Why HBS for Health Care? Harvard Business School The first-year “required curriculum” (RC) incorporates health care cases and topics in many courses ranging from Marketing and Finance to Entrepreneurship and Strategy. Roughly ten percent View Details

09 May 2023
Research & Ideas

Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture

climbed more than three-fold in the United States. In Australia, Canada, New Zealand, and the United Kingdom, openings skyrocketed by at least a factor of five. That said, in Miami; Savannah, Georgia; and Memphis, job listings with one or... View Details

Keywords: by Rachel Layne

Web

Alumni Board - Alumni

Volunteer Alumni Board HBS Alumni Board The HBS Alumni Board provides input, expertise, and feedback to the leadership of External Relations and the School. Members are selected from a pool of active... View Details

29 Nov 2022
Research & Ideas

How Much More Would Holiday Shoppers Pay to Wear Something Rare?

obscure—they may sell hard-to-get products at higher prices. “Too much of a thing and it becomes a commodity, too little of a thing and it becomes something that’s not even recognized when you walk down the... View Details

Keywords: by Michael Blanding; Retail

07 Apr 2021
Research & Ideas

How Teams Work: Lessons from the Pandemic

allow for more personal autonomy over the work.” Process interactions: Prioritizing quality over quantity In terms of agenda-setting, Perlow, Whillans, and Turek found that balancing the quantity and quality... View Details

Keywords: by Kristen Senz

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

prepared for such an event. It “contained a provision that would let McDonald’s recoup severance payments it if later determined the employee should have been fired for cause.” After a year of legal... View Details

Keywords: by James Heskett

06 Aug 2020
Blog Post

My HBS Financial Aid Story: Why I Chose to Invest in My Future

Everyone I spoke to told me the same thing: “Think of it as an investment in yourself.” Reframing the cost of attendance to view it as an investment was a game-changer for me. I used various lender-provided... View Details

December 1997 (Revised October 1999)
Case

Citibank: Performance Evaluation

By: Robert L. Simons and Antonio Davila

Citibank has introduced a new, comprehensive performance-scorecard system. A regional president struggles with a tough decision: how to evaluate an outstanding branch manager who has scored poorly on an important customer satisfaction measure. This case provides a... View Details

Keywords: Performance Evaluation; Balanced Scorecard; Business Strategy; Customer Satisfaction; Performance Expectations; Decisions; Motivation and Incentives; Quality; Banking Industry

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Research Summary

Overview

By: Iavor I. Bojinov

Over the last decade, technology companies like Amazon, Google, and Netflix have pioneered data-driven research and development processes centered on massive experimentation. However, as companies increase the breadth and scale of their experiments to millions of... View Details

31 Jul 2023
News

Striving for Imperfection

of the reach of smaller companies. Almost by definition, successful competition doesn’t require huge balance sheets. It requires the willingness to recognize that strategy is... View Details

Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises

01 Jan 2007
News

Jaime Augusto Zobel de Ayala, MBA 1987

you can create the right environment for a group to address issues together." ADVICE TO STUDENTS "Never underestimate the importance of the 'softer' management lessons you learn at HBS—the ones that revolve around working with and leading... View Details

28 May 2019
Research & Ideas

Investor Lawsuits Against Auditors Are Falling, and That's Bad News for Capital Markets

possibly to an extent where even meritorious lawsuits are not being brought, though that is hard to establish empirically. “The bottom line from our study is that the balance has moved away from investors and towards auditors.” A... View Details

Keywords: by Martha Lagace; Financial Services; Accounting

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

schedule would do the trick, with the bulk of the payment due when procurement budgets are replenished. The frustrated supplier also may be overlooking a fundamental set-up barrier. While top management from... View Details

Keywords: by Martha Lagace

Publications