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  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

products, but they became worldwide brands because of the capabilities of Unilever. Their success rested on the choices made on strategy and organization, on the recruitment and development of managers, on the allocation of spending... View Details
Keywords: by Geoffrey Jones; Consumer Products
  • 01 Sep 2023
  • News

Hands-on Learning About Global Markets

you might not speak the language, work in teams with students you might not know, and develop critical solutions to a business’s pressing issues—in just eight days. That’s the concept behind FGI, a required course for first-year MBA... View Details
Keywords: Jennifer Gillespie
  • 17 Mar 2015
  • First Look

First Look: March 17

interdependencies between a firm and its partners; partnering scope captures both the breadth and depth of the interdependencies between a firm and its partners. Using primary data from 147 multi-partner R&D projects, we develop and... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2003
  • Research & Ideas

4+2 = Sustained Business Success

works best shifts with the times. Our research shows that while such tools and techniques are helpful and even necessary in streamlining execution, for instance, or developing strategy, there is no single, obvious choice that will bring a... View Details
Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
  • 20 Nov 2017
  • Research & Ideas

How Independent Bookstores Have Thrived in Spite of Amazon.com

specialized customer experience. Rather than only recommending bestsellers, they developed personal relationships with customers by helping them discover up-and-coming authors and unexpected titles. Convening: Independent booksellers also... View Details
Keywords: by Carmen Nobel (with video by Amelia Kunhardt); Retail
  • 04 May 2015
  • Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

problem-solving process. To pursue the efficacy of collaboration the research team developed a straightforward experiment that mirrored real-world problem-solving work. Rather than start from scratch, they customized a platform called... View Details
Keywords: by Carmen Nobel; Video Game; Web Services
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • August 2022
  • Case

Air Wars: Deregulating the U.S. Airline Industry

By: Tom Nicholas and James Weber
In the early decades of the twentieth century, the U.S. government assisted in the development of an airline industry by subsidizing the delivery of mail and allowing mail carriers to also fly passengers. Because the government awarded mail routes to the lowest... View Details
Keywords: Government Regulation; Deregulation; Change Management; Economics; Entrepreneurship; Financial Management; Business History; Human Resources; Compensation and Benefits; Labor; Labor Unions; Leading Change; Leadership Style; Crisis Management; Industry Structures; Operations; Strategy; Adaptation; Competition; Air Transportation; Air Transportation Industry; United States
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  • June 2020
  • Case

MOD Pizza: A Winning Recipe? (Abridged)

By: Boris Groysberg, John D. Vaughan and Matthew Preble
This is an abridged version of “MOD Pizza: A Winning Recipe?” HBS Case No. 416-004. Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015... View Details
Keywords: Entrepreneurship; Employees; Employee Relationship Management; Selection and Staffing; Leadership; Growth and Development Strategy; Marketing; Service Delivery; Organizational Culture; Corporate Social Responsibility and Impact; Mission and Purpose; Service Industry; Food and Beverage Industry; United States
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  • Web

Nonprofit Board Service - Alumni

Careers Nonprofit Board Service Careers Nonprofit Board Service Nonprofit board service is an exceptional way for HBS alumni to meaningfully contribute to communities and issues that are meaningful. HBS Career & Professional Development... View Details
  • 20 Dec 2022
  • Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

disciplined and structured to prevent missteps and outbursts that will shut down the conversation. 4. Make a plan. Having heard the truth, diagnose root causes of problems and develop a systemic action plan to realign the organization. 5.... View Details
Keywords: by Michael Beer
  • Web

Community | Social Enterprise | Harvard Business School

1959 Howard W. Goldsmith Fellowship Through the Horace W. Goldsmith Fellowship, awards of approximately $10,000 are given to 7-10 first-year MBA students who have exhibited leadership and an extraordinary commitment to working in the... View Details
  • Web

Why Partner with HBS Executive Education

Our leadership development ignites transformation. We believe that effective leadership development is critical for successfully driving... View Details
  • Web

Becoming a Board Member - Alumni

type of board opportunity that interests you Seek out CEOs, board members, organizational leaders, and investors who could be helpful. Then, develop a strategy to connect with them (through industry meetings, informal networks, LinkedIn,... View Details
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

  Working PapersState Owned Entity Reform in the Absence of Privatization: Reforming Indian National Laboratories and Role of Leadership Authors:Prithwiraj Choudhury and Tarun Khanna Abstract The literature on state-owned entity (SOE)... View Details
Keywords: Martha Lagace
  • October 2014 (Revised December 2018)
  • Case

Jean-Claude Biver (A): The Reemergence of the Swiss Watch Industry

By: Ryan Raffaelli
In the early 1980s, the Swiss watch industry was near collapse after failing to adapt to Japanese competition from battery-powered quartz technology. In 1982, Jean-Claude Biver purchased Blancpain, a watch company that had been out of business since 1961 but had once... View Details
Keywords: Re-emergence; Leading Change; Organizational Change and Adaptation; Transformation; Leadership; Personal Development and Career; Apparel and Accessories Industry; Switzerland
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  • March 2023
  • Supplement

Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (B)

By: Linda A. Hill and Emily Tedards
In 2018, Ana Owczarzak was appointed to lead Google Ads' new innovation and accelerator team - the Sales Acceleration and Innovation Labs (SAIL). The purpose of SAIL was to offer testing and incubation services for individuals within Google Ads who were developing new... View Details
Keywords: Innovation Leadership; Organizational Culture; Technology Industry; Information Technology Industry; Advertising Industry; United States
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  • 25 Apr 2024
  • News

Origin Stories

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details
  • Web

Our Values | About

alumni—is complete, we then will develop an action plan outlining specific steps we might take to address antisemitism at the School. The lessons we learn from this effort will help us examine other hidden forms of discrimination that... View Details
  • 01 Jun 2024
  • News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients.... View Details