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Show Results For
- All HBS Web
(1,953)
- News (655)
- Research (973)
- Events (4)
- Multimedia (133)
- Faculty Publications (446)
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
in as personal and amiable a way as possible, asks 10,000 customers to close their accounts every month. It's important to point out that this is out of a current base of about 6.5 million customers who give ING DIRECT the highest marks for satisfaction out of all... View Details
Keywords: by Sean Silverthorne
- 09 Dec 2014
- First Look
First Look: December 9
as a major threat for startups and small companies; big companies have more financial resources and greater scale, market power, and brand awareness than small ones. However, our research finds that a smaller brand can actually benefit if consumers can see the View Details
Keywords: Sean Silverthorne
- 21 May 2018
- News
Community Partners Delivers “Expert Goodness” to the Bay Area
here. HBSAB Hosts CEO Brand Leadership Roundtable The HBS Association of Boston (HBSAB) held its 10th Annual CEO Brand Leadership Roundtable, “How Best-Selling Brands Thrive in Today’s Ever-Changing Competitive Landscape,” on April 5,... View Details
Keywords: Margie Kelley
- 30 Oct 2018
- First Look
New Research and Ideas, October 30, 2018
attention of claimants and respondents. The model allows us to interpret our empirical facts in equilibrium and to quantify the effects of changes to the current arbitrator selection process on consumer outcomes. Competition between... View Details
Keywords: Dina Gerdeman
- 01 Sep 2010
- News
RX for Change
don’t assume a one-to-one translation of everything we teach,” he adds. “There are differences, and we’re respectful of those differences.” Related Links Case Study: One Hospital’s Approach to Health-Care Reform HBS faculty on U.S.... View Details
- 01 Dec 1999
- News
The Way You See It
event/development for business World War II Women in the workplace "Other" Cold War's end Crash of 1929 Second place (tied with "Other") went to "Women in the workplace" , which "broadened the talent base and revolutionized U.S.... View Details
- 12 May 2009
- First Look
First Look: May 12, 2009
U.S. manufacturing industries from the Economic Census. We then relate coagglomeration levels to the degree to which industry pairs share goods, labor, or ideas. To reduce reverse causality, where co-location drives input-output linkages... View Details
Keywords: Martha Lagace
- 09 Apr 2019
- First Look
New Research and Ideas, April 9, 2019
Index Connect, that would essentially allow retailers to pool customer contact data and be more competitive with Amazon. Participants must evaluate whether Index was taking the right approach to sales and marketing and consider how the... View Details
Keywords: Dina Gerdeman
- Web
Bibliography - Option Pricing in Theory & Practice: The Nobel Prize Research of Robert C. Merton - Exhibits - Historical Collections
(1997): 1-13. Merton, Robert C. "Modelling the Institution," interview by Lillian Chew, Risk 7 (April 1994): 16-17. Merton, Robert C. "On Consumption-Indexed Public Pension Plans." In Financial Aspects of the U.S. Pension System , edited... View Details
- Web
Print View - Course Catalog
Seminar) General Management Andy Zelleke Fall 2025 Q1Q2 3.0 Creating and Sustaining Competitive Advantage Strategy Eric J. Van den Steen Fall 2025 Q1 1.5 Creating the Modern Financial System Business, Government & the International... View Details
- 01 Mar 2005
- News
In the Blood
that of Kentucky’s established breeding farms, some of which managed over forty stallions. Clay adopted a boutique approach to guarantee personal service for both the owners and their horses, and serve as a point of differentiation to ensure successful View Details
- 17 Jun 2014
- First Look
First Look: June 17
Highway: Technology and Mobility Trends and Opportunities Technological innovation is considered a competitive strength for America, but the nation does not score as high in deploying its technology. U.S.... View Details
Keywords: Sean Silverthorne
- 28 Jun 2024
- News
Honoring Leadership in New York; PRIDE Alumni Share HBS Stories
New York Leadership Dinner Honors Leaders Challenging the Status Quo At its 55th Annual Leadership Dinner in May, the HBS Club of New York (HBSCNY) honored four leaders whose careers and contributions to the world embody this year’s theme, “Challenging the Status Quo.”... View Details
Keywords: Margie Kelley
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
business and society. In its Winter 2008 issue, Business History Review included five articles on salesmanship: "Selling the American Way: The Singer Sales System in Japan, 1900-1938" (by Andrew Gordon) "Inventing the U.S. Stove Industry,... View Details
- 01 Apr 1997
- News
Facing the Music
Detroit to Los Angeles in 1972, adds that the current stagnation can also be attributed to "a lack of hits" on the part of the major labels and increased competition for the consumer entertainment dollar. In 1996, efforts by big stars... View Details
Keywords: Marguerite Rigoglioso
- 05 Feb 2019
- First Look
New Research and Ideas, February 5, 2019
open platforms and then provide a brief history of open digital platforms. I go on to argue that the success of open platforms in competition with vertically integrated firms gave rise to the “vertical-to-horizontal” transition in the... View Details
Keywords: Dina Gerdeman
- 02 Feb 2016
- First Look
February 2, 2016
The aversion is equally strong whether tax revenue goes to the U.S. government or back to the experimenter (a “laboratory tax”). We discuss the implications of our results for the relationship between labor supply and taxation.... View Details
Keywords: Sean Silverthorne
- 06 May 2014
- First Look
First Look: May 6
sample of 180 U.S. companies, we find that corporations that voluntarily adopted sustainability policies by 1993-termed as High Sustainability companies-exhibit by 2009 distinct organizational processes compared to a matched sample of... View Details
Keywords: Sean Silverthorne
- 08 Sep 2009
- Research & Ideas
The Height Tax, and Other New Ways to Think about Taxation
other variables would be deemed inappropriate, because the same theory of taxation implies that we ought to tax them as well. Q: To what extent are you thinking about and researching tax policy for businesses? A: I am currently writing an HBS case on tax View Details
Keywords: by Martha Lagace
- 12 Dec 2017
- First Look
New Research and Ideas, December 12, 2017
strategic relationships with many service providers to help exploit new opportunities in online-to-offline (O2O) services and leverage its huge user base in e-commerce and search. However, there was no room for complacency. Competition... View Details
Keywords: Sean Silverthorne