Publications

21 Nov 2011
Lessons from the Classroom

The New Challenge of Leading Financial Firms

have been due in large part to the culture of the previous organization; hence, the type of person who thrived at Goldman Sachs might flounder at Credit Suisse. But there's a broader reason for performance declines: banks often don't... View Details

Keywords: by Carmen Nobel; Financial Services

March 2022
Teaching Note

The Robin Hood Army (A) and (B)

By: Susanna Gallani and Brian Trelstad

Teaching Note for HBS Case Nos. 119-007 and 120-017. View Details

Keywords: Accounting; Expansion; Organizational Culture; Organizational Change and Adaptation; Service Delivery; Social Entrepreneurship; Mission and Purpose; India; Pakistan

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

culture on post-pandemic employee engagement and organization performance in his book Win From Within: Build Organizational Culture for Competitive Advantage. References:... View Details

Keywords: by James Heskett

18 Oct 2016
Op-Ed

Why Business Should Invest in Community Health

corporate attention than employee, consumer, and environmental health. In a survey of more than 80 companies attending the Building a Culture of Health conference at Harvard Business School in April 2016, a lower percentage of respondents... View Details

Keywords: by John Quelch, Howard Koh, and Pamela Yatsko; Health

20 Mar 2013
Research & Ideas

How CEOs Sustain Higher-Ambition Goals

demonstrating how the company can actually benefit from achieving higher-ambition goals. One payoff might come in the form of greater motivation and commitment on the part of employees galvanized by a common mission. "People within an View Details

Keywords: by Dina Gerdeman

September 2006 (Revised October 2007)
Case

BT Plc: The Broadband Revolution (A)

By: Michael L. Tushman, David Kiron and Adam M. Kleinbaum

In early 2003, CEO Ben Verwaayen and Chief Broadband Officer Alison Ritchie of BT Plc. are trying to transform the former British Telecom from a stodgy telephone company into a 21st century broadband company. Their efforts to focus the firm on broadband issues within... View Details

Keywords: Transformation; Innovation and Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Behavior; Telecommunications Industry; United Kingdom

Educators

13 Aug 2020
Research & Ideas

6 Ways to Support COVID-Weary Employees

organizations vary. Culturally tight organizations have stricter social norms and rules of conduct, and people tend to adhere to them more strictly. There is also a greater... View Details

Keywords: by Dina Gerdeman

06 Jul 2009
What Do You Think?

Are You Ready to Manage in an Irrational World?

Summing Up What's rational in the world of management? Judging from replies to the question, "Are you ready to manage in an irrational world?," respondents to this column are ready. But they also conclude that the question is much more complex and subtle than... View Details

Keywords: by Jim Heskett

December 1997 (Revised April 2000)
Case

John Trani's First Year

By: Hugo Uyterhoeven

John Trani is Stanley Works' new CEO. This case describes his philosophy, communications, and actions during his first seven months in office, aiming at a major transformation of strategic postures, organizational structure, and company culture. View Details

Keywords: Organizational Change and Adaptation; Strategic Planning; Communication; Personal Development and Career; Organizational Culture; Leadership Style; Management Skills; Consumer Products Industry

Educators

May 2008
Supplement

Kenny Kahn at Muzak (B)

By: Linda A. Hill and Emily Stecker

Supplemental Material for 408-057 View Details

Keywords: Organizations; Geographic Location; Innovation and Invention; Employees; Management Teams; Brands and Branding; Organizational Change and Adaptation; Organizational Culture; Design; Music Industry

1988
Foreword

Assessing Organizational Climates for Creativity and Innovation: Methodological Review of Large Company Audits

By: R. M. Burnside, T. M. Amabile and S. S. Gryskiewicz

Keywords: Creativity; Organizational Culture; Accounting Audits; Innovation and Invention

05 Nov 2013
News

Start-Ups Get a Start in New Orleans

Everyone had to open up shop again," he says. He soon became an entrepreneur-in-residence at Idea Village, a nonprofit organization dedicated to keeping entrepreneurs in New Orleans by supplying them with strategic consulting and... View Details

Keywords: New Orleans; Advertising, Public Relations, and Related Services; Professional Services

November 2017
Supplement

Merging American Airlines and US Airways (B)

By: David G. Fubini, David A. Garvin and Carin-Isabel Knoop

Exhibit to Merging American Airlines and US Airways (A) case. In February 2013, US Airways announced that it would merge with American Airlines to create the world’s largest airline. Doug Parker, the CEO of US Airways, would become CEO of the new American Airlines... View Details

Keywords: Airlines; Merger; Takeover; Integration Strategy; Merger Integration; Mergers and Acquisitions; Decision Making; Governance; Management Teams; Operations; Organizational Culture; Air Transportation Industry; United States

January 1998
Case

Sideco Americana S.A. (B)

By: Lynn S. Paine and Harold F. Hogan Jr

Supplements the (A) case. View Details

Keywords: Change; Organizational Change and Adaptation; Culture; Values and Beliefs; Moral Sensibility; Ethics; Argentina

13 Jun 2021
News

Leading Systemic Change

2005
Class Lecture

Organizational Learning in the Face of Ambiguous Threats

By: Amy C. Edmondson, Michael A. Roberto and Richard M.J. Bohmer

Keywords: Learning; Risk and Uncertainty; Crisis Management; Organizational Culture; Organizational Structure; Groups and Teams

May 1993 (Revised May 1994)
Case

Managing for Integrity: Three Vignettes

By: Lynn S. Paine

Three situations are described. A branch manager for a retail brokerage firm must decide whether to change the branch's cash management techniques to increase interest earnings. An auto mechanic must decide whether to oversell parts and repairs to meet sales and... View Details

Keywords: Growth Management; Ethics; Decision Making; Organizational Culture; Financial Management; Sales; Organizational Change and Adaptation

Educators