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- All HBS Web
(3,269)
- People (3)
- News (685)
- Research (1,746)
- Events (4)
- Multimedia (4)
- Faculty Publications (866)
- 01 Mar 2013
- News
Alumni News | Bookshelf
prevent them from implementing ideas to improve the way they work: avoiding controversy, poor use of time, reluctance to change, organizational silos, management blockers, incorrect information and bad assumptions, size matters, and... View Details
- 01 Mar 2016
- News
Faculty Q&A: Price Check
a limited time. Many of its products sell out the first time they’re offered, and a majority of the revenues come from first sales. So the question of how to price new products is an important one, but there’s no historical sales View Details
- 01 Sep 2004
- News
Books
Innovation and Its Discontents by Josh Lerner and Adam B. Jaffe (Princeton University Press) Innovation and Its Discontents tells the story of how recent changes in patenting — an institutional process that was created to nurture... View Details
- 01 Dec 2003
- News
Inside MBA Admissions
The managing director of MBA Admissions and Financial Aid since June 2001, Brit K. Dewey (MBA 1996) and her Admissions team have achieved the seemingly contradictory feat of making the admissions process both more personal and more... View Details
- 01 Feb 1999
- News
Q&A: Camille Tang Yeh of the Asia-Pacific Research Office
information and financial and other intermediaries. How will the Asia-Pacific region benefit from the presence of the HBS research office? The intellectual capital created by the exchange of ideas and the study of Asian business practices... View Details
- 01 Feb 1999
- News
New Releases
Bartlett and Ghoshal presented in their earlier work have become realities for today's global business firm. As deregulation, privatization, and information technology are transforming competition, the transnational model continues to... View Details
Keywords: Nancy O. Perry
- 01 Dec 2019
- News
Alumni and Faculty Books for December 2019
for holding honest conversations with everyone in your organization. Used by more than 800 organizations across the globe, the strategic fitness process has helped leaders in a diverse range of industries—including medical technology,... View Details
- 01 Sep 2010
- News
RX for Change
Hamermesh continues. “The bad news is that the processes involved in delivering care haven’t kept pace with those advances.” “This is our way of having an immediate impact on practice,” says Professor Richard Bohmer, faculty chair of MHCD... View Details
- 01 Sep 2011
- News
Alumni Book Briefs
loyalty) into a full-fledged management system that results in extraordinary financial and competitive results. They define the fundamental concept of Net Promoter; explain its connection to a company’s growth and sustained success; demonstrate the power of the... View Details
- 01 Sep 2014
- News
Alumni and Faculty Books for September 2014
He analyzes each type of comedy piece in the late-night TV playbook and takes you step-by-step through the process of writing it. Leading Digital: Turning Technology into Business Transformation by George Westerman (DBA 2003), Didier... View Details
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
- 01 Dec 2018
- News
Collaborative Cures
Photo courtesy of Blavatnik Fellowship in Life Science Entrepreneurship Harvard University is ripe with new advances in science and technology. But developing those findings into breakthrough therapies and cures for disease is a complex View Details
- 01 Jun 2012
- News
Think Locally, Act Globally
managers even as we strengthen our management processes with an eye to future growth.” Africa also looked like fertile ground for the same partnering approach Bharti first developed inside India—blending multinational and local-management... View Details
- January 2012 (Revised March 2013)
- Case
Ctrip: Scientifically Managing Travel Services
By: David A. Garvin and Nancy Hua Dai
Ctrip is a $437 million Chinese on-line travel services company with a scientific, data driven approach to management. The case explores Ctrip's founding and early growth, its expansion into multiple market segments including hotel reservations, air ticketing, leisure... View Details
Keywords: Scientific Management; Data-driven Management; Management; Expansion; Business Growth and Maturation; Market Entry and Exit; Mathematical Methods; Business Processes; Information Management; Travel Industry; China
Garvin, David A., and Nancy Hua Dai. "Ctrip: Scientifically Managing Travel Services." Harvard Business School Case 312-092, January 2012. (Revised March 2013.)
- July 2011
- Teaching Note
MindTree: A Community of Communities (TN)
By: David A. Garvin
Teaching Note for 311049. View Details
- 01 Apr 2002
- News
Career Transitions, Continuing Education Focus of Washington, D.C., Club
opportunities," Loughran observes. Working closely with Stephen C. Messner (MBA '80), Loughran also launched "Your Next Job/Your Next Career," a program designed to support alumni during the daunting process of searching for new... View Details
- 25 Mar 2016
- News
New Head of MBA Admissions Is 2013 Grad
Chad Losee Chad Losee Harvard Business School has announced that it has chosen Chad Losee (MBA 2013) to be its next managing director of MBA Admissions and Financial Aid. Losee will succeed Dee Leopold (MBA 1980), who has headed the School’s MBA selection View Details
- 21 Dec 2015
- Op-Ed
Without Immigrants, We Wouldn't Have Google
1995, and continuing over the next few years, they launched a research project to simplify Internet search, a process that was then far from easy. Outsiders do well in the US when venture capitalists and angel investors don’t... View Details
- 06 Jan 2011
- What Do You Think?
How Should Management Deal With “Anonymous”?
reminded about the insecurity of information stored and processed on Internet-based systems, a series of online reprisals against the Swedish government, Amazon, the Dutch police, Sarah Palin, MasterCard,... View Details
Keywords: by James L. Heskett
- 01 Dec 2003
- News
Books
the “breakeven point” — the point at which new leaders contribute as much value to the organization as their settling-in process consumes from it. But Watkins asserts that leaders can successfully cut that transition time — with its... View Details