Publications

March 2004 (Revised June 2004)
Case

Massport (A): The Aftermath of 9/11

This case looks at the turnaround at the Massachusetts Port Authority after the 9/11 terrorist attacks. It begins with the situation during the immediate aftermath of 9/11 and then describes how the new CEO restructures the public agency to operate much more like a... View Details

Keywords: Organizational Change and Adaptation; Change Management; Corporate Accountability; National Security; Governance Controls; Organizational Culture; Public Administration Industry; Massachusetts

2014
Other Article

Communicating Change: When Identity Becomes a Source of Vulnerability for Institutional Challengers

By: Ryann Elizabeth Manning, Julie Battilana and Lakshmi Ramarajan

Social movements challenge institutions through two related communication processes: articulating collective action frames and constructing collective movement identity. We argue that frames not only express movement identity, but also provide openings through which... View Details

Keywords: Identity Threat; Institutional Change; Social Movements; Framing; Social Issues; Identity; Organizational Culture; Change

Find at Harvard

October 2003
Case

Merrill Lynch: Supernova

Supernova is the name given to a new way to manage client relationships that originated in the Merrill Lynch Indianapolis offices. During a trial period, Supernova generated very good results among financial advisers and their customers, but challenged the traditional... View Details

Keywords: Organizational Change and Adaptation; Customer Relationship Management; Organizational Culture; Financial Services Industry; Indianapolis

28 Jun 2010
HBS Case

Cincinnati Children’s Hospital Medical Center

well, because the senior team is tackling important problems and engaging people throughout the organization in solving them." One of the key players is Dr. Uma Kotagal, a neonatologist with a deep-seated passion for improving the... View Details

Keywords: by Julia Hanna; Health

November 2012
Teaching Note

On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 (TN)

By: Sandra J. Sucher and Clayton S. Rose

Teaching Note for On Weldon's Watch: Recalls at Johnson & Johnson from 2009 to 2010 HBS case 311-029. View Details

Keywords: Decision Choices and Conditions; Values and Beliefs; Leadership; Crisis Management; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Organizational Culture; Quality; Pharmaceutical Industry

April 2009
Case

GSK's Acquisition of Sirtris: Independence or Integration?

By: Toby E. Stuart and James Weber

An executive from pharmaceutical company GSK must choose how much to integrate a recently acquired biotechnology firm, Sirtris. Moncef Slaoui, GSK's global head of R&D, championed the acquisition of Sirtris to gain access to its potentially revolutionary science.... View Details

Keywords: Mergers and Acquisitions; Resource Allocation; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Research and Development; Science-Based Business; Integration

28 Oct 2024
Blog Post

It Takes a Village: Global Field Courses at Harvard Business School

out to tour four companies’ headquarters before flying to Bangalore that evening. That’s where she and Professor Vikram Gandhi will visit two more organizations and fly to a more remote area in the afternoon, returning to Bangalore the... View Details

06 May 2019
Research & Ideas

Consumers Blame Business for Global Health Problems. Can Business Become the Solution?

representing more than 200 of the world’s largest companies, has recently launched investor forums dedicated to the culture of health, often featuring prominent CEOs like Paul Polman of Unilever and Alex Gorsky of Johnson & Johnson.... View Details

Keywords: by Danielle Kost; Health

08 Apr 2013
Research & Ideas

Women’s Summit Celebrates ‘Sisterhood of the Traveling Pantsuit’

cultures that are inhospitable to mothers. "What gives us leverage is asking the question, 'What needs to change in our organizations that will enable us, women and men, to honor all the things we find... View Details

Keywords: by Katie Koch & Harvard Gazette

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

The BP case also illustrates that investor relations is increasingly looking for a more strategic role to play within an organization, trying to take its work to a new level. Q: "Investor Relations at TOTAL" is set in a particular sociopolitical View Details

Keywords: by Martha Lagace; Energy; Utilities

02 Jun 2023
Blog Post

Cassidy Wald Wins Dean's Award for Service to the School and Society

disabilities affect the lives and work of their coworkers and teams, and steps they can take to make their organizations more inclusive. I am deeply grateful for her contributions.” Wald was formally recognized during graduation week. As... View Details

February 2023
Supplement

Grupo Sancor Seguros: Facing the Digital Transformation of Insurance in Argentina (B)

By: Jorge Tamayo, Jenyfeer Martínez Buitrago and Mariana Cal

In 2021, Alejandro Simón, CEO of Sancor Seguros Group, had to reassess the Group’s digital transformation strategy. View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Cooperative Ownership; Strategy; Business Strategy; Adaptation; Technology Adoption; Insurance Industry; Latin America; South America; Argentina

May 2008 (Revised September 2009)
Case

IBM's Dynamic Workplace

By: Rosabeth M. Kanter

IBM already competed for talent by being a best workplace. It was one of the first companies to provide paid vacations, health insurance, sick leave, job sharing, and domestic partner benefits. Its human resources portfolio included a full array of progressive policies... View Details

Keywords: Values and Beliefs; Globalized Firms and Management; Leading Change; Corporate Social Responsibility and Impact; Organizational Culture; Social Enterprise