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    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • Article

    State Activism and the Hidden Incentives Behind Bank Acquisitions

    By: Christopher Marquis, Doug Guthrie and Juan Almandoz
    A number of studies have shown that, as a result of the ambiguity of U.S. legal mandates, organizations have considerable latitude in how they comply with regulations. In this paper, we address how the different agendas of the federal and state governments increase... View Details
    Keywords: Organizations; Opportunities; Government Legislation; Acquisition; Forecasting and Prediction; Banks and Banking; Motivation and Incentives; Governing Rules, Regulations, and Reforms; Management Practices and Processes; Research; United States
    Related
    • 08 Dec 2022
    • HBS Case

    The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

    Starbucks, Coca-Cola, and other corporations to quit serving the country. Eventually, the hashtag #BoycottNestle began trending on social media, as activists supported a boycott of the company for delaying... View Details
    Keywords: by Michael Blanding; Consumer Products
    • 27 Nov 2012
    • Working Paper Summaries

    No Margin, No Mission? A Field Experiment on Incentives for Pro-Social Tasks

    Keywords: by Nava Ashraf, Oriana Bandiera & Kelsey Jack
    • August 2003 (Revised January 2004)
    • Case

    Board of Directors at The Coca-Cola Company, The

    By: Jay W. Lorsch, Rakesh Khurana and Sonya Sanchez
    Provides a history of the board of directors of the Coca-Cola Co. through 2003. Describes the evolution in the board's membership, practices, and structure and the role it played in the company's governance. Questions are raised about the relationship between the board... View Details
    Keywords: Governing and Advisory Boards; Corporate Governance; Food and Beverage Industry
    Related
    • 2020
    • Book

    Better, Not Perfect: A Realist's Guide to Maximum Sustainable Goodness

    By: Max Bazerman
    Every day, you make hundreds of decisions. They’re largely personal, but these choices have an ethical twinge as well; they value certain principles and ends over others. Bazerman argues that we can better balance both dimensions—and we needn’t seek perfection to make... View Details
    Keywords: Decision Making; Moral Sensibility; Ethics; Corporate Social Responsibility and Impact
    Related
    • January 2004 (Revised April 2004)
    • Case

    Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (A)

    By: Ashish Nanda
    This case describes how the Boston archdiocese of the Roman Catholic Church handled allegations of clergy sexual abuse during the 1990s. In 2002, the archdiocese was confronted by public revelations of how the allegations were handled. Professional organizations first... View Details
    Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
    Related
    • 2022
    • Working Paper

    ESG: Hyperboles and Reality

    By: George Serafeim
    ESG has rapidly become a household name leading to both confusion about what it means and creating unrealistic expectations about its effects. In this paper, I draw on more than a decade of research to dispel several myths about ESG and provide answers to important... View Details
    Keywords: ESG; ESG (Environmental, Social, Governance) Performance; ESG Disclosure; ESG Reporting; ESG Ratings; Sustainability; Corporate Social Responsibility and Impact; Environmental Sustainability; Performance; Corporate Disclosure; Reports
    Related
    • May 2004 (Revised July 2004)
    • Case

    IBM On Demand Community

    By: John A. Quelch
    The vice-president of IBM Corporate Community Relations is developing the launch program for IBM On Demand Community, a suite of 140 technology tools designed to enable IBM employees to assist nonprofit community organizations and schools worldwide. View Details
    Keywords: Nonprofit Organizations; Social Marketing; Computer Industry
    Related
    • Article

    Excusing Selfishness in Charitable Giving: The Role of Risk

    By: Christine L. Exley
    Decisions involving charitable giving often occur under the shadow of risk. A common finding is that potential donors give less when there is greater risk that their donation will have less impact. While this behavior could be fully rationalized by standard economic... View Details
    Keywords: Charitable Giving; Prosocial Behavior; Altruism; Risk Preferences; Risk and Uncertainty; Philanthropy and Charitable Giving; Behavior
    Related
    • September 2021 (Revised November 2021)
    • Case

    Kwame Owusu-Kesse at the Harlem Children's Zone

    By: Jon M. Jachimowicz
    Do you—as leader, an individual within an organization, or running your own business—know when to say yes and when to say no? How do you make decisions about your own career and life? How do you counsel others who ask you for career and life insights?... View Details
    Keywords: COVID-19 Pandemic; Leadership; Corporate Social Responsibility and Impact; Decisions; Nonprofit Organizations; Personal Development and Career; Growth and Development Strategy; Race; Social Issues; New York (city, NY)
    Related
    • 2023
    • Working Paper

    The Market for Sharing Interest Rate Risk: Quantities and Asset Prices

    By: Ishita Sen, Umang Khetan, Jane Li and Ioana Neamtu
    We study the extent of interest rate risk sharing across the financial system using granular positions and transactions data in interest rate swaps. We show that pension and insurance (PF&I) sector emerges as a natural counterparty to banks and corporations: overall,... View Details
    Keywords: Interest Rates; Investment Funds; Banks and Banking; Insurance; Investment Banking; Risk and Uncertainty
    Related
    • Research Summary

    Managing Processes

    David A. Garvin is examining the nature and use of managerial and organizational processes—the means by which work is accomplished—including strategic processes that chart corporate direction, resource allocation processes that distribute funds,... View Details

      Building A Culture of Health

      This ambitious volume sets out to understand how every company impacts public health and introduces a robust model, rooted in organizational and scientific knowledge, for companies committed to making positive contributions to health and wellness. Focusing on four... View Details

      • June 14, 2023
      • Article

      How New CEOs Establish Legitimacy

      By: Nitin Nohria
      CEOs are given the authority to lead by the rules of corporate governance. They gain additional influence and credibility by demonstrating competence. CEOs who achieve legitimacy have a higher level of trust and influence. This legitimacy will be gained by consistently... View Details
      Keywords: Corporate Governance; Leadership Style; Power and Influence; Trust; Competency and Skills
      Related
      • 11 Jul 2006
      • First Look

      First Look: July 11, 2006

      becoming "stateless." Robert Reich among others suggested that historically the nationality of multinationals was clear, while for contemporary multinationals corporate nationality is both unclear and increasingly irrelevant.... View Details
      Keywords: Sean Silverthorne
      • September 2023
      • Exercise

      Irrationality in Action: Decision-Making Exercise

      By: Alison Wood Brooks, Michael I. Norton and Oliver Hauser
      This teaching exercise highlights the obstacle of biases in decision-making, allowing students to generate examples of potentially poor decision-making rooted in abundant and unwanted bias. This exercise has two parts: a pre-class, online survey in which students... View Details
      Keywords: Prejudice and Bias; Decision Making
      Related
      • 2020
      • Book

      Capitalism at Risk: How Business Can Lead

      By: Joseph L. Bower, Dutch Leonard and Lynn S. Paine
      Who should take the lead in fixing market capitalism? Business—not government alone. The spread of capitalism worldwide has made people wealthier than ever before. But capitalism's future is far from assured. Pandemics, income inequality, resource depletion, mass... View Details
      Keywords: Capitalism; Business And Society; Economic Systems; Economic Growth; Policy; Leading Change; Corporate Social Responsibility and Impact; Business and Community Relations; Corporate Strategy
      Related
      • 11 Feb 2002
      • Research & Ideas

      Secrets of the Successful Businesswoman

      magazine's fifty most powerful women in corporate America for the past two years, smiled and nodded knowingly. "Treat the appointment with your family like you would treat the appointment with your CEO," she counseled. "Put... View Details
      Keywords: by Martha Lagace
      • 07 Dec 2011
      • Research & Ideas

      Are Creative People More Dishonest?

      Journal of Personality and Social Psychology. In "The Dark Side of Creativity: Original Thinkers Can Be More Dishonest," the authors report that inherently creative people tend to cheat more than noncreative types. Furthermore,... View Details
      Keywords: by Carmen Nobel; Advertising