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- All HBS Web
(2,167)
- People (4)
- News (660)
- Research (1,192)
- Events (2)
- Multimedia (52)
- Faculty Publications (661)
- 01 Dec 2004
- News
Retirement's Changing Face
Trust board and acts as chair of the organization’s clinical expansion, a part of its capital campaign. The Dana-Farber Cancer Institute is another beneficiary of her management expertise; in addition to sitting on the board of the... View Details
Keywords: Personal Services
- 06 Dec 2004
- What Do You Think?
Why Do Managers Fail to Act on Their Predictions?
short run versus large costs of unknowable certainty in the future. As examples of predictable surprises, they suggest such things as the rise of terrorism, compromises of auditor independence (and its implications for the general decline of View Details
Keywords: by James Heskett
- 01 Sep 2014
- News
Ask the Expert: Byte-Testing Bitcoin
and gain the trust of their citizens. We’ve also seen more complex processes with the EU adopting a single currency as part of an effort to coordinate actions and act as a strong block. In terms of the speculative nature of bitcoin, given... View Details
- 01 Feb 2001
- News
The Doctor Is In
and to experience the personal bond that often develops between doctor and patient. "The relationships you build with patients are surpassed only by those you have with family members or close friends," Slavin says. "When people take you into their lives and put their... View Details
- 18 Mar 2014
- First Look
First Look: March 18
synergies. His brief to Vineet Nayyar-the vice chairman and managing director of Tech Mahindra and the vice chairman of Satyam-and C.P Gurnani-the CEO of Mahindra Satyam-was based on a set of clear principles: rectify the issues related to corporate governance, ensure... View Details
Keywords: Sean Silverthorne
- 02 Jul 2013
- First Look
First Look: July 2
come. If the VC is vulnerable, use the opportunity to build trust rather than to take advantage. Focus on value-not just valuation. Nonfinancial considerations such as control are also important. Strive for understanding. Seemingly... View Details
Keywords: Anna Secino
- 29 Apr 2025
- News
Challenge Accepted
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Nietzsche said it first: What doesn’t kill me makes me stronger. There’s a reason that saying has legs, nearly 140 years later. We all, at some point... View Details
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
political agenda. Such objective information helps to gain the trust of the people. And trust in a country’s leadership is vital because any agenda to prevent the spread of the virus—such as social... View Details
- October 2000 (Revised March 2001)
- Case
BizRate.com
By: Youngme E. Moon
BizRate is a market research firm that collects point-of-purchase customer feedback data from retailing merchants. It then makes its findings available to consumers in the form of "BizRate star ratings," which are displayed on its website. To date, its primary revenue... View Details
Keywords: Business Education; Marketing Channels; Internet and the Web; Customer Relationship Management; Trust; Business Model; Marketing Strategy; Internet and the Web; Business Divisions; Debates; Retail Industry
Moon, Youngme E. "BizRate.com." Harvard Business School Case 501-024, October 2000. (Revised March 2001.)
- 24 Sep 2007
- Research & Ideas
The FDA: What Will the Next 100 Years Bring?
food, medicine, or cosmetics you use. Consumers would end up restricting what they buy to a few trusted brands. In effect, the FDA has made competition possible in consumer products and even in pharmaceuticals (particularly through the... View Details
- 01 Mar 2007
- News
Security Chief
leadership skills we’re looking for, and we trust that you’ll learn the industry.’ They were willing to take the risk that I might fail.” To the contrary, he helped turn around lagging operations and rose to become president of GE... View Details
- Web
2025 Reunion Presentations - Alumni
done so largely without any legal or regulatory guardrails. Join us for a case discussion exploring two major challenges facing the company and society: privacy and trust breaches, and a growing sense of the “tragedy of the commons” in... View Details
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
consumers trust a platform, revealing acceptable information flows increases ad effectiveness. Studies 5a and 5b, conducted in the field with a loyalty program website (i.e., a trusted platform), demonstrate... View Details
Keywords: Sean Silverthorne
- 07 Aug 2012
- First Look
First Look: August 7
at this time. Publisher's Link: http://ukcatalogue.oup.com/product/9780199730858.do Risky Trust: How Multi-entity Teams Develop Trust in High Risk Endeavors Authors:Faazia Rashid and Amy Edmondson Publication:In Restoring View Details
Keywords: Sean Silverthorne
- 01 Jun 2019
- News
City on a Hill
the area. Marietta also had an ideal mix of skills and experience. In addition to launching Giant Otter at HGSE, he founded a consultancy that helped schools across the country improve labor, management, and community relations; so he knew something about building... View Details
- 01 Jun 2016
- News
How Do We Win the Cyberwar?
is—appropriately—a tension of trusts,” says Rothrock. “Can I trust the government? Should I trust the government? My answer is no, you shouldn’t.” Anonymously sharing attack info, though, is another story.... View Details
Keywords: Dan Morrell; illustrations by Victo Ngai
- 01 Mar 2022
- What Do You Think?
Is It Time for More Reverse Mentoring?
important when it comes time for promotions and pay raises, but it doesn’t solve what brings us to work each and every day, the people we interact with Relationships are built on trust, and trust is often founded on vulnerability.... View Details
Keywords: by James Heskett
- 22 Feb 2010
- Op-Ed
Tragedy at Toyota: How Not to Lead in Crisis
but a leadership crisis. During Chrysler's 1980s crisis, CEO Lee Iacocca took charge, restoring consumer trust and prosperity. When General Motors emerged from bankruptcy last summer, Chairman Ed Whitacre became the trustworthy,... View Details
- 16 Oct 2006
- Research & Ideas
Report from China: The New Entrepreneurs
in times of change, chaos, ambiguity, adversity, and unclarity. China is certainly a "work in progress." Q: What advice would you give HBS Working Knowledge readers who are thinking of creating new businesses or ventures in China? A: Go there now. When there,... View Details
Keywords: by Sean Silverthorne
- 18 Sep 2000
- Research & Ideas
Getting It Done: Improving Nonprofit Performance
few years, venture philanthropy's overall impact is quite limited. On another front, The Pew Charitable Trusts undertook a new approach in 1997 by creating the Philadelphia Cultural Leadership Program, which demands accountability every... View Details
Keywords: by James E. Aisner