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  • 13 Nov 2020
  • News

Countdown To Remote Learning

Gifts to the HBS Fund support a wide range of people and programs like this. When Harvard announced in early March that all instruction would move online after spring break, the clock started ticking. “HBS had just two weeks to select and set up the View Details
  • 01 Dec 2010
  • News

This Is What I Do

says Bailey. “If we lose these, we have nothing.” Accordingly, green technology and sustainability are not just nice add-ons but business imperatives. Yet traditional bottom-line considerations pertain as well: “As is typical in remote,... View Details
Keywords: Garry Emmons; time travel; Health, Social Assistance; Accommodation; Hospitality; News, Library, Internet, and Other Services; Information; Apparel Manufacturing; Manufacturing
  • March 2022
  • Case

Talent@Tencent

By: Tarun Khanna, Shu Lin and Nancy Hua Dai
On November 11, 2016, Xi Dan, Senior Vice President of Tencent, and Ma Yongwu, Dean of Tencent Academy, were discussing how Tencent could develop new capabilities to sustain its growth miracle and entry into new technologies, expansion into B2B businesses, and... View Details
Keywords: B2B; Talent and Talent Management; Training; Emerging Markets; Entrepreneurship; Globalization; Human Resources; Innovation and Management; Leadership Development; Business Strategy; Information Technology; Internet and the Web; China
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Khanna, Tarun, Shu Lin, and Nancy Hua Dai. "Talent@Tencent." Harvard Business School Case 722-413, March 2022.
  • 01 Dec 2014
  • News

Alumni and Faculty Books for December 2014

Publishing) With Murder You Get Sushi: A Miss Information Technology Mystery by Diane Davidson (MBA 1980) and Mary Ann Davidson, collaborating as Maddi Davidson (CreateSpace Independent Publishing Platform) Destiny’s Child: Memoirs of a... View Details
  • October 1994 (Revised March 1999)
  • Case

Ritz-Carlton: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
  • Web

Digital Exhibits | Baker Library

iconic landscape photographer Ansel Adams. Building the Foundation: Business Education for Women at Harvard University, 1937-1970 Photographs, interviews, reports, and correspondence document how program directors, administrators, and... View Details
  • Web

Video Management Policy | About

proposed. The approach to selecting camera locations include: Primary building entries, main lobbies, outdoor areas, parking lots, viewing high-value or high-risk assets, loading dock areas, technology operations spaces, or other areas of... View Details
  • 01 Oct 2001
  • News

Ready for Takeoff: Web Portal Enters Second Phase

After two years of building its readership, honing its mission, and crafting fresh, insightful content, HBS Working Knowledge is poised for the next stage of its development. "It's an exciting time. We launched the original product with solid content and a strong... View Details
Keywords: Lory Hough; Educational Services; Educational Services; Educational Services; Educational Services
  • 19 Oct 2011
  • Research & Ideas

Designing Cities for a Sustainable Future

On a June day in Manhattan with temperatures heading into the 90s, a straphanger named Mike is taking his customary subway ride to work. People are grumbling about the heat, but hey, it's summer, it's supposed to be hot, and besides, "Whaddya gonna do?" New Yorkers... View Details
Keywords: by Garry Emmons; Construction; Real Estate
  • 01 Sep 2009
  • News

Ready for Launch

A daily apartment cleaning service (Fresh Maid). An organizer of one-day extreme endurance events for men (Tough Mudder). A market-based solution to increase the milk production of cattle in rural India (Doodh Bhandar). These are just a few of the semifinalists... View Details
Keywords: Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services; Educational Services
  • 09 Apr 2008
  • Research & Ideas

The Matchmaker of the Modern Economy

contribution? As Ante writes, "ARD was the first professional venture firm that sought to raise money from nonfamily sources—primarily institutional investors such as insurance companies, educational organizations, and investment... View Details
Keywords: by Spencer E. Ante
  • 14 Sep 2016
  • Research & Ideas

Web Surfers Have a Schedule and Stick to It

percent penetration) skews to high income, high education households. However, those users don’t spend as much time online as lower educated, lower income households, making the window for catching the attention of the affluent even... View Details
Keywords: by Julia Hanna; Retail; Web Services
  • 08 May 2013
  • Research & Ideas

A Company’s Evolving View of Gender Equity

1991 and 2009, a period when the growing number of highly educated women in the workforce tested widely held understandings about gender and professional work, write the authors, Harvard Business School professors Lakshmi Ramarajan and... View Details
Keywords: by Martha Lagace; Accounting
  • 25 Apr 2016
  • News

Trail Blazer

grant-making agencies.” McMinn also supports St. Helena Hospital Foundation and Napa Learns, an education nonprofit that gets technology into the hands of students; but the Vine Trail Coalition has the kind... View Details
Keywords: Jill Radsken; Food and Beverage Stores; Retail Trade; Scenic and Sightseeing Transportation; Transportation
  • Web

B2B Sales and Distribution - Course Catalog

large companies, you will need to understand how to manage your top line, your sales organization. This course draws heavily although not exclusively on technology companies and is essential if you plan to be a CEO, General Manager or... View Details
  • 20 Oct 2015
  • First Look

October 20, 2015

empirical results provide strong support for the view that output prices are a key determinant of vertical integration. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=49893 forthcoming Production and Operations Management View Details
Keywords: Sean Silverthorne
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

event: gaining endorsement of the startup's technology standard, openly developing the startup's technology within the community (but not necessarily gaining endorsement), simply attending physical meetings... View Details
  • Web

HBS - From The Dean

community. It was also a year when we made significant progress on several important priorities. At a moment when AI took center stage with the advent of ChatGPT, our own digital transformation—exploring how we can leverage data and information View Details
  • Web

OWN: The Power of Company Ownership - Course Catalog

Educational Objectives: The main objectives of the course are to: Increase exposure to the full range of ownership models and how they differ from each other, including: charity, cooperative/mutual, employee, family, founder, and... View Details
  • 04 Nov 2002
  • What Do You Think?

What’s Best for the Corporate Brain?

Explicit intellectual capital can be identified, quantified, stored, accessed, and accumulated through the effective use of technology by and for managers. Tacit capital, however, is stored in the minds of people and has to be unlocked in... View Details
Keywords: by James Heskett
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