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  • 2006
  • Working Paper

The Value of a 'Free' Customer

By: Sunil Gupta, Carl F. Mela and Jose M. Vidal-Sanz

Central to a firm's growth and marketing policy is the revenus and profit potential of its customer assets. As a result, there has been a recent proliferation of work regarding customer lifetime value. However, extant research in this area is silent regarding how to... View Details

Keywords: Customer Value and Value Chain; Auctions; Network Effects; Business Strategy
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  • Web

United Fruit Company Photograph Collection - Photography Collections - Historical Collections

HBS Quick Links MBA Executive Education Doctoral Programs Faculty and Research Alumni HBS Publishing Site Index HBS Home Contact Us Map/Directions Photography Collections Introduction Large Collections Automobile Industry Caterpillar... View Details
  • 02 Nov 2016
  • Blog Post

The Benefits of a Residential Campus

to find friends with rooms on campus that I could crash in for a quick nap or just to relax. Second, I used the Shad showers and facilities shamelessly. Sometimes I would go in just for a quick shower... View Details
  • Web

Skydeck - Alumni

Dowling (MBA 2002) helps working parents hit the reset button, post-COVID—and offers practical advice for moving forward on an even keel at home and in the office Skydeck Live: Stage Not Age Susan Wilner Golden (PMD 59, 1990) on the... View Details
  • Web

The Women in the Relay Assembly Test Room – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

HBS Home HBS Index Contact Us A New Vision An Essay by Professors Michel Anteby and Rakesh Khurana Introduction The Hawthorne Plant Employee Welfare Illumination Studies and Relay Assembly Test Room Enter Elton Mayo Human Relations and... View Details
  • January 2024
  • Supplement

Buurtzorg

By: Ethan Bernstein and Tatiana Sandino
As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were empowered to manage themselves, both in... View Details
Keywords: Organizational Design; Management Style; Business Model; Knowledge Dissemination; Learning; Organizational Culture; Health Industry; Netherlands
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  • December 2023
  • Teaching Note

Buurtzorg

By: Ethan Bernstein and Tatiana Sandino
Teaching Note for HBS Case No. 122-101. As co-founders of home nursing company Buurtzorg, Jos de Blok and Gonnie Kronenberg prized both self-management and organizational learning. Buurtzorg’s 10,000 nurses across 950 neighborhood nursing teams in the Netherlands were... View Details
Keywords: Health Care and Treatment; Employee Relationship Management; Knowledge Dissemination; Knowledge Management; Management Practices and Processes; Organizational Design; Organizational Structure; Groups and Teams; Learning; Health Industry; Netherlands
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  • Portrait Project

Sarah Moore

Growing up, bouncing from one unstable home to the next, I learned three truths: I was shameless: I lacked respect for others I was scrappy: I used my circumstances to get my... View Details
  • Winter 2021
  • Article

Mobile Internet Usage and Usage-based Pricing

By: Jeffrey Prince and Shane Greenstein
Using data on mobile Internet usage of thousands of individuals, we provide some of the first analyses linking mobile usage to key demographics such as income. We find a reverse-U relationship between mobile Internet usage and income—notably different than the... View Details
Keywords: Mobile Internet Usage; Pricing Strategy; Internet and the Web; Mobile and Wireless Technology; Demographics; Income; Price; Strategy
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  • 01 Mar 2024
  • News

In Harmony

States from Seoul at age 12 and returns to his home country in his late 20s, MBA in hand, to help underwrite the sovereign bond offering that will save South Korea from... View Details
Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea
  • 21 Jun 2023
  • Blog Post

Building a Better World: The Harvard Builders Club

unfair partition of the world’s resources, the innovation ecosystem is not diverse and equal enough, and we aim to change that. The Harvard Builders Club is home for ALL who dare View Details
  • 2025
  • Working Paper

The Hidden Costs of Working Multiple Jobs: Implications for Spending Behavior and Wellbeing

By: Paige Tsai and Ryan W. Buell
Problem definition: Amidst inflation, rising costs of living, an explosion in remote and gig working opportunities, and an increase in the part-time labor mix in economies around the world, it is becoming evermore commonplace for people to earn labor income... View Details
Keywords: Behavioral Operations; Employee Behavior; Job Design and Levels; Personal Finance; Well-being; Happiness; Satisfaction; Wages
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  • 22 Aug 2005
  • Research & Ideas

The Hard Work of Failure Analysis

On a larger scale, the U.S. Army is known for conducting After Action Reviews that enable participants to analyze, discuss, and learn from both the successes and failures of a variety of military initiatives. Similarly, View Details
Keywords: by Amy Edmondson & Mark D. Cannon
  • 16 Apr 2024
  • News

Netflix Enters Its Dan Lin (MBA 1999) Era

at Netflix, one I’m excited to take to the next level as we continue growing this creative community to make Netflix the #1 home for filmmakers,”... View Details
  • 22 Sep 2021
  • Blog Post

Meet LASO: The HBS Latino Student Organization

for Co-President because I wanted to further strengthen the Latino community at HBS and to ensure pre-pandemic traditions carried forward for future LASO members.” Ale Eguren “Why did I join LASO? Because... View Details
  • 08 Nov 2022
  • Research & Ideas

How Centuries of Restrictions on Women Shed Light on Today's Abortion Debate

societies where men were away from home for extended periods to work and found it difficult to monitor the behavior of women, for example in societies that relied more on... View Details
Keywords: by Kara Baskin
  • 05 Jun 2020
  • Research & Ideas

How Anchor Investors Help Impact Funds Succeed

Investors come in more shapes and sizes than hats and tacos: Angel, VC, limited, corporate, banks, institutional, friends and family—these are just some of the categorizations used to describe them. Now, a recent paper explores who might... View Details
Keywords: by Sean Silverthorne; Financial Services
  • 05 May 2022
  • Research & Ideas

Why Companies Raise Their Prices: Because They Can

cost-cutting plan” to slash $3.6 billion in expenses by 2019. In 2021, well into the economic disruption caused by the pandemic, P&G management announced price increases for a range of products, from adult diapers and baby care... View Details
Keywords: by Rachel Layne
  • 28 Jan 2020
  • Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

benefits from Principals Connect; they seemed to feel that something was being imposed on them from outside. Outside? Hallquist was starting in her home community where everyone knew her. She had View Details
Keywords: by Sean Silverthorne
  • Web

Biography - Institute For Strategy And Competitiveness

In 2000, Harvard Business School and Harvard University jointly established the Institute for Strategy & Competitiveness to provide a home for his research. Research & Scholarship Michael Porter’s early work... View Details