Government Digital Service - Publications - Faculty & Research

01 Jun 2024
News

Alumni and Faculty Books

360-degree life that fully embraces both. The 10-Second Customer Journey: The CXO’s Playbook for Growing and Retaining Customers in a Digital World By Todd Unger (MBA 1990) Practical Inspiration Publishing The customer changed—and... View Details

29 Aug 2023
News

Helping Consumers Decarbonize their Purchases

have a business model that will get us to profitability. We make money when users buy offsets. So currently the primary service we provide that customers want to pay for is if they want to offset their footprint, the average subscriber... View Details

01 Dec 2020
News

A New Approach to Contact Tracing

of the country’s residents—downloaded on their phones. Shortly after, the government announced plans to open source the app’s code, and more than 50 governments expressed interest in using TraceTogether in... View Details

Keywords: Jennifer Gillespie; Government

Web

Negotiation, Organizations & Markets Awards & Honors - Faculty & Research

Association Faculty Award for Outstanding Teaching. Kathleen L. McGinn : Recipient of the 2015 Charles M. Williams Award for Excellence in Teaching. Kathleen L. McGinn : Recipient of the Robert F. Greenhill Award for Outstanding Service... View Details

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

as a flat planet, bogus cures for cancer, and conspiracy theories such as United States government involvement in the 9/11 attacks. Employee suggestions regarding ways of dealing with questionable material continued to surface. Some... View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

considered to be especially important. “I have had papers rejected because they are ‘of interest to a specialized audience and not to a general audience,’” says Shane Greenstein, the MBA Class of 1957 Professor of Business Administration and co-chair of the HBS View Details

Keywords: by Carmen Nobel; Education

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

cases, managers were able to preempt the threats of COVID-19 by interpreting and acting upon imperfect information before their governments did so. 2. Protect and sustain your ecosystem Companies live in the same ecosystems as their... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

12 Oct 2017
News

Fighting Poverty One Neighborhood at a Time

to somehow be of service to others.” A graduate of Morehouse College with a degree in computer science, he recalls that, at the time he applied to HBS, deciding between an advanced degree in business or in religion was “almost a toss-up.”... View Details

Keywords: Deborah Blagg

15 Nov 2011
First Look

First Look: November 15

billion additional urban dwellers. Second, shared resources like clean water, clean air, energy, and places to put solid waste are already scarce and constrained. Urbanization will only exacerbate these pressures. Third, almost no local or national View Details

Keywords: Sean Silverthorne

25 May 2020
Research & Ideas

Has Occupational Licensing Outlived Its Usefulness?

aggregate this information through various forms of screening, certifications, and online reviews. “Fundamentally, occupational licensing exists to increase consumer trust in service providers.” Government... View Details

Keywords: by Martha Lagace; Service

08 Mar 2021
Blog Post

International Women's Day Featured Stories

path of “Choosing to Challenge” is not easy. The only way forward is to pick myself up, dust myself off, and keep riding. Suzy Conway Director, Support Services, MBA Student and Academic Services The way that I have chosen to challenge is... View Details

September 2020
Case

Uber at a Crossroads (2017)

By: Ramon Casadesus-Masanell and Karen Elterman

This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details

Citation

Educators

Purchase

16 Jul 2013
First Look

First Look: July 16

clear; 4) Taking the wrong approach to performance assessment. Milestones relevant to each stage of an initiative's development should be established, and key assumptions in the business plan should be linked to the financial forecast; 5) Not knowing how to fund and... View Details

Keywords: Anna Secino

02 Jul 2013
First Look

First Look: July 2

service standards in the company's hospitality portfolio, Far East Hospitality. Chan and her small team in the Service Quality and Standards Department (SQSD) for Far East Organization apply to the Singapore... View Details

Keywords: Anna Secino

01 Jun 2007
News

KPMG for Mayor!

and graft means that citizens are cheated out of a fair government that operates efficiently and in the public interest. It’s time to consider a radical idea: Corporations and nonprofit groups, in addition to individuals, should be... View Details

Keywords: Eric Werker; Executive, Legislative, and Other General Government Support; Executive, Legislative, and Other General Government Support

01 Jun 2003
News

Portraits from the Class of 2003

Street Journal Rank out of 500,000 Candidates in India's Civil Service Exam: 1 Research Interests: disruptive technologies, investment climate, competitiveness and development Recent Honor: named one of the World Economic Forum's Top 100... View Details

Keywords: Government; Government

01 Aug 2001
News

J. Ronald Fox (MBA '59)

In June, the School conferred its highest honors, the Distinguished Service Award and the Alumni Achievement Award, on four professors emeriti and five alumni, respectively. This is a profile of a Distinguished View Details

Keywords: Alumni Achievement Award; J. Sterling Livingston; George P. Baker; Government

01 Jun 2005
News

Transforming the IRS

Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies.... View Details

Keywords: Ann Cullen; IRS; Many Unhappy Returns; reform; Executive, Legislative, and Other General Government Support; Executive, Legislative, and Other General Government Support

Profile

Lindsay Steinmetz

coursework and my classmates I was able to learn more about how the world works (business, government and public sector) and I was exposed to potential roles in many sectors and companies. But, it also showed me that I want to work on... View Details

Keywords: Nonprofit / Government

01 Sep 2008
News

Totting Up the Bill for the Iraq War

calculation follows. What are the hidden economic costs, such as future medical and psychological services for veterans? The number that Stiglitz, a winner of the Nobel Prize in Economics, and Bilmes, a View Details

Keywords: Sean Silverthorne; Government; Government

Publications