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Show Results For
- All HBS Web
(2,907)
- People (4)
- News (722)
- Research (1,836)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,008)
- 01 Dec 2008
- News
Faculty Research Online
How Much Time Should CEOs Devote to Customers? Every corporate mission statement pays lip service to respecting customer needs, but actual customer expertise is typically a... View Details
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
the need to work far harder and longer term to rebuild the trust of the associates who are rightfully wary of their true commitment to the apprenticeship model and employees’ future. To start, they should return to the mentorship model of the past. Reprioritize View Details
- 01 Sep 2011
- News
The Innovation Imperative
of a major research project that addresses whether rapidly growing Chinese universities will set the world standard for excellence in the 21st century. When I talked with Nohria recently about the year ahead for HBS, I asked him to assess... View Details
- 01 Apr 2001
- News
Beyond Accommodation
little-understood retinal condition that is the leading cause of blindness in the United States. Despite its onset, Gibbons was raised with the expectation that he would excel in life. “My family didn’t tolerate low performance,” says... View Details
- 19 Feb 2018
- Sharpening Your Skills
Amazoned: Is Any Industry Safe?
obvious—igniting a revolution in retail—to the more subtle—how Amazon's web development services resulted in more startups receiving VC funding. What will be the next shoe to fall? Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of... View Details
- 04 Jun 2014
- What Do You Think?
Does Internet Technology Threaten Brand Loyalty?
Summing Up Is the Potential Negative Impact of New Information Technologies on Customer Loyalties Overstated? Customers will remain loyal to brands that meet their needs, regardless of the effects of new... View Details
- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research... View Details
- 01 Dec 2009
- News
Online Entrepreneur
In September, the Greater Boston Chamber of Commerce announced that its 2009 Entrepreneur of the Year is Diane Hessan (MBA ’77), president and CEO of Communispace Corporation, a firm that helps companies generate customer insights via... View Details
- 01 Dec 2007
- News
A View from the Top
sector of the Philippine economy. For Sir Martin Sorrell (MBA ’68), it was “bringing up three boys who we couldn’t figure out how to turn into girls.” As group chief executive of WPP Group plc, one of the world’s largest advertising and marketing View Details
- 15 Dec 2015
- News
Lovepop Woos The Sharks
our whole team was going to be focused on making sure the website was up and fielding customer service calls. We were all hands on deck—we even had a whole bunch of extra people come on to help us out. We... View Details
- 09 Mar 2010
- First Look
First Look: March 9
feasibility of permanent pricing changes, and the feasibility of a new product introduction. The note gives students a foundation for analyzing marketing cases, as well as providing an analytical structure and process for completing a marketing plan. The note is... View Details
Keywords: Martha Lagace
- Web
South Asia - Global Activities 2021
during the four modules focusing on key topics relevant for today’s leaders: Strategic thinking in a global context Creating and delivering customer value Performance excellence and shareholder value Leading... View Details
- 04 Aug 2006
- What Do You Think?
What Happens When the Economics of Scarcity Meets the Economics of Abundance?
terms of where value is added in the supply chain . The value is created through the service of helping customers find what they want within the sea of choice . It is ironic that the Internet, which is... View Details
Keywords: by James Heskett
- 01 Sep 2009
- News
E Ink’s Wild Ride
“Some decent-looking pixels and a really excellent vision.” That’s all it took for Russ Wilcox to fall for the technology that would become E Ink, a company supplying the electronic ink for a new world of digital reading devices. Now, as... View Details
- 01 Dec 2022
- News
Flying High
(debt and equity) to $104.5 million. “We’ve demonstrated substantial success both in the United States and Europe,” observes Pelet. “Now we need to double down and expand further in those markets.” As Aero does that, attention to customer... View Details
Keywords: April White; aviation; airlines; entrepreneurship; leadership; innovation; Air Transportation; Transportation
- 01 Jun 2017
- News
Life in Lockdown
intense and very structured: take a concept idea and get to a real prototype for customers to interact with by the end of the day,” Sapone says. On Wednesday of that first Startup Lockdown, the group worked on a concept then called... View Details
- 01 Feb 2001
- News
New Fitzhugh Professorship Celebrated
in his footsteps. His life exemplified the finest qualities of leadership." Fitzhugh came to HBS after graduating with honors from Harvard College, where he was one of four African Americans in a class of one thousand. He excelled in his... View Details
- 01 Jun 2013
- News
WSA Endows Fellowship
MBA student who embodies the characteristics of integrity, leadership, and excellence and has contributed to the development of the women's community at HBS. The announcement was made, appropriately, during the School's W50 Summit in... View Details
- 01 Jun 2003
- News
Up Against The Firewall
organization.” In the MBA and Executive Education programs, Austin teaches a case he coauthored (with Larry Leibrock and Alan Murray) called “The iPremier Co.: Denial of Service Attack.” Raising the kinds of questions and dilemmas cited... View Details
- Web
Editor - HBS Working Knowledge
Email the Editor *Name: *Email: (Return address) Comments: Contact HBS Working Knowledge Baker Library | Bloomberg Center Harvard Business School Soldiers Field Road Boston, MA 02163 Customer Service Editor... View Details