Publications

December 2, 2021
Article

Former Best Buy CEO Hubert Joly: Empowering Workers to Create ‘Magic’

By: Hubert Joly and Adi Ignatius

Hubert Joly was behind an amazing turnaround at Best Buy. While everybody was saying he should lay people off to solve the company’s problems, Joly instead listened to the people working for him and found solutions that didn’t involve people losing their jobs.... View Details

Keywords: Purpose; Meaningful Work; Employee Empowerment; Mission and Purpose; Employees; Organizational Culture; Leadership

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Faculty & Research - Business History

Africa Has Changed from Pre-colonial Times to Today Re: Marlous van Waijenburg 13 Apr 2023 News The End of American Academic Leadership Re: William Kirby 2023 Working Paper Deep Responsibility and... View Details

Blog

The Harvard Business School Faculty Summer Reader 2023

Arbuckle Professorship at HBS, specializing in strategy, innovation, and leadership for change. She is the author and co-author of several books, including her most recent book Think Outside the Building: How Advanced Leaders Can View Details

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

has been a failure of leadership as astounding and momentous (and ironic) as the company's early achievement. Robert D. Austin, Associate Professor: When I worked in a U.S. auto company in the mid 1990s, we were doing many of the right... View Details

Keywords: by Staff; Auto

April 2003 (Revised April 2009)
Case

Paul Levy: Taking Charge of the Beth Israel Deaconess Medical Center

By: David A. Garvin and Michael Roberto

On January 7, 2002, Paul Levy became CEO of the Beth Israel Deaconess Medical Center. He took over a troubled organization, in serious financial difficulty. This multimedia case describes the situation Levy inherited, his negotiations prior to taking the job, and his... View Details

Keywords: Communication Strategy; Decision Choices and Conditions; Leadership Style; Leading Change; Managerial Roles; Organizational Culture; Health Industry

April 2019 (Revised June 2019)
Case

From Globalization to Dual Digital Transformation: CEO Thierry Breton Leading Atos Into 'Digital Shockwaves' (A)

By: Tsedal Neeley, JT Keller and James Barnett

Thierry Breton, chairman and CEO of IT company Atos, faced a pivotal juncture. After spending eight intense years scaling the company globally to over 100,000 employees in 70 countries, he was ready to take the next crucial step. Breton was convinced that rapid digital... View Details

Keywords: Dual Digital Transformation; Transformation; Disruption; Employees; Competency and Skills; Training; Decision Making; Digital Transformation

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Accounting & Management Awards & Honors - Faculty & Research

Asset Management’s Quantitative Research Institute for his paper with Aaron Yoon, “Stock Price Reactions to ESG News: The Role of ESG Ratings and Disagreement." Suraj Srinivasan : “The Changing Landscape of Auditors’ Liability” with... View Details

03 Apr 2007
First Look

First Look: April 3, 2007

Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707027 eClinicalWorks: The Paths to Growth Harvard Business School Case 807-025 In January 2006, eClinicalWorks (eCW) had an acquisition opportunity that could fundamentally View Details

Keywords: Martha Lagace

04 Aug 2009
First Look

First Look: August 4

insufficient labor levels, which, in turn, degrades profitability. Download the paper: http://www.hbs.edu/research/pdf/09-040.pdf Cases & Course MaterialsCompass Box Whisky Company Harvard Business School Case 108-032 Compass Box Whisky Company is facing a View Details

Keywords: Martha Lagace

February 2016 (Revised February 2017)
Case

Greening Walmart: Progress and Controversy

By: Rebecca Henderson and James Weber

In 2005, Walmart, the world’s largest retailer, launched a sustainability initiative aimed at reducing waste and making the company more environmentally and socially conscious. By 2015, the company had made progress on multiple dimensions: energy efficiency in its... View Details

Keywords: Sustainability; Organizational Change and Adaptation; Business or Company Management; Motivation and Incentives; Reputation; Environmental Sustainability; Retail Industry; United States

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Pathways to Inclusive Entrepreneurship - Race, Gender & Equity

Pathways to Inclusive Entrepreneurship Pathways to Inclusive Entrepreneurship is a three-part digital project that aims to stir visionary thinking and illuminate key ideas on how to create meaningful change within the entrepreneurship... View Details

07 Nov 2012
HBS Case

HBS Cases: Sir Alex Ferguson--Managing Manchester United

the team, which can be taxing emotionally. "The hardest thing to do is to let go of a player who has been a great guy," Ferguson told me. Many other factors contribute to his successes, too. One factor I am particularly impressed by is his ability to adapt to View Details

Keywords: by Sean Silverthorne; Sports; Entertainment & Recreation

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

Web

People - Advancing Racial Equity

Unit Head / Finance Aaron Hancock MBA 2021; Co-President, African American Student Union Caniece Haywood MBA 1992, Vice President Global Strategy Marketing Insights, Welch Allyn Linda Hill Faculty / Organizational Behavior and Chair, View Details

October 2023
Case

Driving Sustainability at AB InBev

By: Ethan Rouen and Antonio Manuel Oftelie

It was the height of the summer in 2022, and Michel Doukeris, the CEO of Anheuser-Busch InBev (AB InBev), and Peter Kraemer, the company’s Chief Supply Officer, gazed across the vast desert surrounding Zacatecas, Mexico. They were visiting their Grupo Modelo Brewery,... View Details

Keywords: Innovation; Transformation; Decisions; Environmental Sustainability; Leading Change; Growth Management; Business Model; Food and Beverage Industry; Mexico