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Show Results For
- All HBS Web
(3,684)
- People (17)
- News (1,410)
- Research (1,451)
- Events (4)
- Multimedia (5)
- Faculty Publications (541)
- 21 Dec 2018
- News
Bridging the Gap
traditional gap-year experience for high school graduates, focused on leadership development and featuring experiential, community-level project work in Asia, Africa, or Latin America. Global Citizen Year has now View Details
- 01 Mar 2010
- News
Rx for Too Big to Fail
approach seems to enjoy more support from the left and the second from the right. Unfortunately, neither plan is likely to work on its own. While a number of major financial firms should be broken up, it is... View Details
- 08 Apr 2014
- First Look
First Look: April 8
By: Hałaburda, Hanna, and Felix Oberholzer-Gee Abstract—The value of many products and services rises or falls with the number of customers using them; the fewer fax machines... View Details
Keywords: Sean Silverthorne
- 01 Sep 2018
- News
Remembering Dick Spangler
community, Executive Dean for Administration Angela Crispi (MBA 1990) and Dean Nitin Nohria said, “Throughout his life and career, Mr. Spangler epitomized the mission of the... View Details
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
Companies spend significant sums to acquire customers. Once hooked, marketers protect those investments by attempting to keep patrons happy, engaged, and most of all, loyal. Reducing customer attrition, or "churn" in marketing parlance,... View Details
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
into the business to the day the product departs the shipping dock. The researchers encouraged businesses to think of that order as the actual customer, and watched as they routed that person here and there... View Details
Keywords: by Sarah Jane Johnston
- 01 Oct 2015
- Blog Post
Why We Recruit: Goldman Sachs
Organization:Annie McMullen, Harvard Business School Recruiter, University Relations Team, Goldman Sachs Describe your organization in three to five sentences.Goldman Sachs is a leading global investment banking, securities and investment... View Details
- 01 Dec 2003
- News
Christine Fairchild to Head External Relations
External Relations as assistant director of alumni relations in 1988, after spending nine years at the Harvard University Art Museums. She was promoted to associate director in 1992 and was named director in 1993. Under her leadership,... View Details
- 10 Nov 2015
- First Look
November 10, 2015
Impact Evaluation Methods in Public Economics: A Brief Introduction to Randomized Evaluations and Comparison with Other Methods By: Pomeranz, Dina Abstract—Recent years have seen a large expansion in the use of rigorous impact evaluation... View Details
Keywords: Sean Silverthorne
- 20 Nov 2019
- News
Lifting Fallen Families
percent of the population serves.” So the Children of Fallen Patriots began to show the public how to support military families and the children who are left behind when parents are killed in combat, in... View Details
Keywords: Maureen Harmon
- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire... View Details
- 01 Jun 2005
- News
Transforming the IRS
Rossotti Courtesy HBS Press When Charles O. Rossotti (MBA ’64) was appointed commissioner of the Internal Revenue Service in 1997, it was the most feared and loathed of all federal government agencies.... View Details
- 20 Feb 2013
- News
Thanking Veterans Online
to thank members for their service. Hall is the company's CEO, and Thompson the COO. In the first year of operations, thousands of veterans and active-duty military registered with TroopSwap but fewer than 5... View Details
- 01 Mar 2009
- News
Damon Silvers
any student support for the employees, and the employees themselves were thrilled.” Twenty-five years later, he frequently testifies before Congress on behalf of labor’s agenda. Between staff phone calls, an... View Details
- 01 Jun 2001
- News
Stephen M. Moret: A Campaign for Positive Change
systematic way for students to voice their concerns,” says Moret, a soft-spoken Mississippi native. “We created a process for identifying student priorities and worked with the administration to address... View Details
- 13 Jul 2009
- Research & Ideas
Diagnosing the Public Health Care Alternative
onto patients. To work, a public plan must be regulated and have independent governance, and, if it is well-designed, it might inspire competition from private insurers—leading to better value for patients. Regina E. Herzlinger, The Nancy... View Details
- 29 Apr 2015
- News
Nitin Nohria's Exhilarating Journey
- 14 Mar 2023
- Blog Post
How Inclusive Managers Create Glass-Shattering Organizations
and the gender pay gap persists. While young women are aware of these systemic problems, the more nuanced forms of sexism that persist today often take them by surprise, say Ammerman and co-author Boris... View Details
- 02 Sep 2014
- First Look
First Look: September 2
https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, View Details
Keywords: Sean Silverthorne
- 06 Sep 2024
- Blog Post
Harvard Business School Announces 2024 Goldsmith Fellows
support that leverages on-demand and community-based learning in schools to ensure high-fidelity instruction, and he led the operationalization of the new View Details