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  • 30 Jan 2006
  • Research & Ideas

Looking Behind Bad Decisions

Why is it that the U.S. federal government allows local communities to give tax dollars to wealthy sports team owners rather than to create better benefits for citizens? Why are organ-donor programs constrained to the point where... View Details
Keywords: by Manda Salls
  • 08 Sep 2010
  • First Look

First Look: September 8, 2010

"bridging the valley of death" (i.e., helping young, innovative companies finance technically risky and very capital intensive development and commercialization programs). The case focuses on two DOE programs in particular, the... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2008
  • Research & Ideas

The Coming Transformation of Social Enterprise

There's an important distinction. Very early in the program we decided that we wouldn't focus purely on nonprofits. We thought it should be about social enterprise, regardless of whether it's for-profit or nonprofit. We defined social... View Details
Keywords: by Roger Thompson
  • 17 Sep 2007
  • Research & Ideas

Broadband: Remaking the Advertising Industry

Most advertisers have some way to have online links even in ads that aren't online. For instance, many magazine ads prominently tell you, "Here's our Web site to get more information." TV news programs always send you to their... View Details
Keywords: by Julia Hanna; Advertising; Media & Broadcasting; Publishing
  • 12 Oct 1999
  • Research & Ideas

Confronting the Challenges that Face Bricks-and-Mortar Stores

displays; and videoconferencing assists on-line shoppers. Retailers need to revisit past technologies periodically to consider whether there are new opportunities to create value for customers. Lesson 9: Use Technology To Tailor Marketing View Details
Keywords: by Raymond Burke; Retail
  • 12 Sep 2012
  • Research & Ideas

The Unexpected Link Between Cadavers and Careers

number of future doctors. Many medical schools and teaching hospitals have proactive programs dedicated to recruiting would-be cadaver donors, encouraging people to explore the idea of bequeathing their bodies for medical research in lieu... View Details
Keywords: by Carmen Nobel; Education; Health
  • 02 Sep 2002
  • What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

Summing Up This month's column resulted in a number of suggestions for sorting out the "bad apples" among applicants to MBA programs across the country. But just as many respondents questioned the underlying assumptions of the... View Details
Keywords: by James Heskett
  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

the psychological satisfaction of creating patrimonio, something of enduring value to be passed on to the next generation. The insight that buildings represented more than simple utility helped CEMEX position a program aimed at these... View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • 11 May 2020
  • Op-Ed

Immigration Policies Threaten American Competitiveness

It is no secret that immigration has reshaped American innovation. Immigrants are the backbone of America’s most innovative industries, provide a quarter of our patent applications, and are numerous among our science and engineering superstars. Taken from World... View Details
Keywords: by William R. Kerr
  • 01 Apr 2019
  • What Do You Think?

Does Our Bias Against Federal Deficits Need Rethinking?

accompanied by lower inflation and interest rates—that justify deficit spending to produce both economic growth and social programs designed to improve our quality of life and reduce social inequality” (JohnfrmClevelnd). Or, it prompts... View Details
Keywords: by James Heskett
  • 09 Apr 2014
  • Research & Ideas

A Playbook for Small-Business Job Creation

be in a position to do that." Mills is looking at models for delivering capital to these companies, including the SBA's Small Business Investment Company program (SBIC). This program, which in most cases allows private investment... View Details
Keywords: by Carmen Nobel; Banking; Financial Services
  • 07 Sep 2007
  • What Do You Think?

Are Elite Business Schools Fostering the Deprofessionalization of Management?

programs that "tailor learning for students" rather than just meet rigid standards, would help. Can business schools do much about what may be largely market-driven phenomena in a field that has never qualified as a profession?... View Details
Keywords: by Jim Heskett
  • 11 Oct 2024
  • Research & Ideas

How AI Could Ease the Refugee Crisis and Bring New Talent to Businesses

transformed several industries over the past two years—may offer solutions for overwhelmed resettlement programs run by both nongovernmental organizations and governments, according to a study by Harvard Business School Assistant... View Details
Keywords: by Ben Rand; Technology; Information Technology
  • 06 Nov 2007
  • First Look

First Look: November 6, 2007

match was abandoned. This provides an opportunity to study the effects of a match, by observing the differences in the outcomes and organization of the market when a match was operating and when it was not. After the GI match ended, View Details
Keywords: Sean Silverthorne
  • 19 Oct 2015
  • Research & Ideas

Business Research that Makes for Smarter Public Policy

generate important and long-lasting research” Among the issues she hopes researchers will address are whether a new requirement for companies to report workplace injuries has increased compliance with safety regulations; whether voluntary workplace injury prevention... View Details
Keywords: by Michael Blanding
  • 23 Feb 2004
  • Research & Ideas

It’s Back to Business-Basics for Nonprofits

intended impact: Who are the intended beneficiaries? What benefits do our programs create? What do we want to maximize? How do we define success? What won't we do? What would make us obsolete? To illustrate, Bradach introduced the example... View Details
Keywords: by Manda Salls
  • December 2013 (Revised March 2016)
  • Case

Managing Online Reviews on TripAdvisor

By: Thales Teixeira and Leora Kornfeld
In 2013, TripAdvisor was the most visited online travel site in the world. It hosted a massive repository of information on hotels and travel services, and provided millions of reviews written by consumers. Consumers were becoming increasingly motivated to read and... View Details
Keywords: Online Word-of-mouth; Online Reviews; Hotels; Internet and the Web; Marketing Communications; Marketing Reference Programs; Digital Marketing; Customer Satisfaction; Accommodations Industry; Travel Industry
Citation
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Teixeira, Thales, and Leora Kornfeld. "Managing Online Reviews on TripAdvisor." Harvard Business School Case 514-071, December 2013. (Revised March 2016.)
  • 22 Jun 2011
  • Sharpening Your Skills

Sharpening Your Skills: Motivation

Questions To Be Answered What's the best bonus program to boost sales productivity? Can companies inspire heroism in employees? Can employers promote moral behavior? Does money lead to creativity? What's The Best Bonus View Details
Keywords: Re: Multiple Faculty
  • 16 Dec 2015
  • Research & Ideas

What Happens When Zambian Schoolgirls Receive Negotiation Training

Girls Arise, an innovative negotiation skills training program designed specifically to help Sub-Saharan African women communicate effectively in high-pressure situations with complex power dynamics. “It is, in many ways, a typical... View Details
Keywords: Re: Kathleen L. McGinn
  • 14 Aug 2012
  • First Look

First Look: August 14

the firm feedback on this. In response, Buro Happold developed its first formal internal training programs under the name of "Archimedes Academy." The first two programs were (1) the Job Leader... View Details
Keywords: Sean Silverthorne
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