Publications

July 2005
Teaching Note

Utah Symphony and Utah Opera: A Merger Proposal (TN)

By: Thomas J. DeLong

Teaching Note to (9-404-116). View Details

Keywords: Governing and Advisory Boards; Arts; Mergers and Acquisitions; Design; Organizational Culture; Voting; Integration; Human Capital; Music Industry

March 2015 (Revised May 2018)
Case

JPMorgan Chase: Tapping an Overlooked Talent Pool

By: Boris Groysberg and Katherine Connolly

By the spring of 2014, the pilot had come to an end for JPMorgan Chase's ReEntry Program, a program designed for women coming back to the workforce after a period of time away. Mary Callahan Erdoes, CEO of Asset Management, and her team had to evaluate whether or not... View Details

Keywords: Women; Training; Leadership; Motherhood; Talent and Talent Management; Experience and Expertise; Diversity; Gender; Knowledge Use and Leverage; Human Capital; Management Practices and Processes; Organizational Culture; Programs; Financial Services Industry; United States

01 Jun 1996
News

Keepers of the Flame

Although empty and silent today, this bright new Olympic stadium - an architectural and cultural legacy of ancient Greece, plunked down in America's "New South" - will soon rock with the roar of 80,000 spectators as they cheer the world's... View Details

Keywords: Garry Emmons

14 Aug 2018
First Look

First Look at New Research and Ideas, August 14, 2018

the startup struggles with various operational and cultural organizational tensions. These challenges are described from the perspective of the founders and through the eyes of Deepika Thakur, one of the... View Details

Keywords: by Sean Silverthorne

07 Feb 2005
Research & Ideas

How “Career Imprinting” Shapes Leaders

organization's career imprint. That being said, just as all organizations have corporate cultures, all organizations cultivate career imprints. The question is simply, what makes some organizational career imprints stronger than others?... View Details

Keywords: by Mallory Stark

12 Mar 2014
Research & Ideas

Entrepreneurship and Multinationals Drive Globalization

closed down flows of trade and capital across borders. Yet firms were rarely able to wholly dictate events. Their ability to transfer technology was constrained by the institutional, educational, and cultural conditions of host economies.... View Details

Keywords: by Sean Silverthorne; Beauty & Cosmetics; Manufacturing; Consumer Products; Pharmaceutical

01 Jun 1997
News

Blockbuster Deals

theoretical and practical challenges related to an organization's philosophy and operations. According to Associate Professor Karen Wruck, an expert on finance and firms in crisis, acquisitions often fail to create the value anticipated by the buyer due to... View Details

Keywords: Garry Emmons and Nancy O. Perry

01 Mar 2015
News

Providing an Environment for Ideas to Grow

polarizing barrier to collaboration,” Neeley says. “But no one was looking at that, even as global organizations were rapidly moving toward making English their lingua franca.” Since joining the HBS Organizational Behavior Unit nearly... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

01 Mar 2006
News

A New Path for Alumnae

that. What is more typical of HBS alumnae? Although they all wanted meaningful full-time employment, their goals had changed substantially over the years: Money was important, but not the primary motivator. Organizational purpose and... View Details

Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services

July 2003 (Revised December 2003)
Case

Mitchells/Richards

By: Amy C. Edmondson and Corey B. Hajim

Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details

Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry

2005
Book

Renewing Unilever: Transformation and Tradition

By: Geoffrey Jones

This book examines the history of Unilever over the last half century. Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision-making, marketing, brand... View Details

Keywords: Business History; Decision Making; Organizational Culture; Globalization; Transformation; Human Resources; Business Strategy; Brands and Branding; Innovation and Invention; Consumer Products Industry

Find at Harvard

01 Feb 1999
News

Entrepreneurs Speak at HBS

all. But Branson, whose career began in the late 1960s when he launched a student magazine and then a record company, told the audience that his enterprises all fit the company's brand. He defined the Virgin brand as representing service and value for the customer,... View Details

February 1996 (Revised November 1996)
Case

Wainwright Industries (A): Beyond the Baldrige

By: Rosabeth M. Kanter and Norman Klein

Traces the growth of Wainwright, a small automotive supply company, focusing on its commitment to quality in 1981 and the evolution of its quality culture. Breakthrough programs that stress "trust and belief" in the workforce and commitment to customers result in... View Details

Keywords: Quality; Customer Satisfaction; Customer Relationship Management; Ethics; Business or Company Management; Standards; Machinery and Machining; Organizational Change and Adaptation; Organizational Culture; Auto Industry; Missouri

May 2008 (Revised September 2009)
Case

IBM's Dynamic Workplace

By: Rosabeth M. Kanter

IBM already competed for talent by being a best workplace. It was one of the first companies to provide paid vacations, health insurance, sick leave, job sharing, and domestic partner benefits. Its human resources portfolio included a full array of progressive policies... View Details

Keywords: Values and Beliefs; Globalized Firms and Management; Leading Change; Corporate Social Responsibility and Impact; Organizational Culture; Social Enterprise

Find at Harvard

July 2000
Case

Dawn Riley at America True (C)

By: Linda A. Hill and Kristin Doughty

Dawn Riley and America True are based in Auckland, New Zealand, where racing will begin in six weeks. The senior management team will be meeting in August 1999 to decide whether or not to make changes to Tag, the practice boat that they are using as a testing platform.... View Details

Keywords: Management Style; Leadership; Behavior; Groups and Teams; Organizational Culture; Problems and Challenges; Sports; Gender; Management Teams; New Zealand