by HBS Working Knowledge - Publications - Faculty & Research

Research Summary

Teaching Information Technology

Upton is also developing a tutorial and a case-based module for the MBA program, as well as external audiences. The objective of this work is to develop materials that provide general managers with sufficient knowledge of Information Systems to be effective in the... View Details

15 Mar 2017
Lessons from the Classroom

More Than 900 Examples of How Climate Change Affects Business

This word cloud is composed of blog posts by more than 900 students describing how individual organizations are likely to be affected by climate change. Image by Patrick Clapp Last fall, first-year MBA students at Harvard Business School received a new assignment in... View Details

Keywords: by Carmen Nobel; Green Technology

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

environmental factors created by a persistent virus. It’s as if the success and gains made in 2021 with vaccinations and the incremental return to work and school policies have made leaders at different... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

14 May 2007
Research & Ideas

The Key to Managing Stars? Think Team

important career matter for individuals as well as for managers who want to inspire, nurture, and recruit stars. A new study by Harvard Business School's Boris Groysberg and Linda-Eling Lee on star knowledge... View Details

Keywords: by Martha Lagace

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

(The accompanying teaching note is available to instructors to help them run the exercise.) Thomke, who has worked with global firms on upping their customer experience game, has taught the class in the HBS... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

23 Jun 2014
Research & Ideas

In Venture Capital, Birds of a Feather Lose Money Together

previously worked at the same company—even if they hadn't worked there at the same time. In cases where investors had attended the same undergraduate school, the success rate dropped View Details

Keywords: by Carmen Nobel; Financial Services

08 Dec 2008
Research & Ideas

Thinking Twice About Supply-Chain Layoffs

unavoidable, research by HBS assistant professor Zeynep Ton suggests that retailers should make labor decisions thoughtfully. "Many retailers see labor more as a cost driver than a sales driver." Her advice:... View Details

Keywords: by Julia Hanna; Retail

14 Mar 2022
Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

students learn how to diagnose and properly treat patients, they also confront problems of supply management, operations design, and communications. “As you are working on clinical skills that involve interacting with patients,” Huckman... View Details

Keywords: by Michael Blanding; Health

Research Summary

Trust

By: Sandra J. Sucher

In this research, I aim to provide a practical orientation to trust—how to build it, how it can be damaged, how it might be repaired—grounded in my experience as an executive and in the research on organizational trust and moral philosophy. As a case researcher, I... View Details

18 Jan 2012
Research & Ideas

Beyond Heroic Entrepreneurs

experts in the field gathered last year at HBS to discuss such funding issues at a seminar hosted by the School's Social Enterprise Initiative. "If there's such a rise in the hybrid models, as more and more... View Details

Keywords: by Carmen Nobel

20 Jan 2009
Research & Ideas

Risky Business with Structured Finance

close examination and clear explanation of how the process of securitization transformed trillions of dollars of risky assets into securities that many considered to be a safe bet. Authored by HBS professors... View Details

Keywords: by Julia Hanna; Banking; Financial Services

20 May 2013
Research & Ideas

The Long-Term Fix to US Competitiveness

Competitiveness: Paths Forward," an HBS initiative, was an appearance by Boston Mayor Thomas Menino, who was brought in by wheelchair but rose to his feet to speak about... View Details

Keywords: by Stephanie Schorow & Harvard Gazette

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

several key drivers: Product quality improved each year for four consecutive years Annual yield losses were reduced by 70 percent Safety incidents resulting in lost work were reduced View Details

Keywords: by Robert S. Kaplan & David P. Norton

23 Jul 2024
Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

Bundle’ of Health Insurance Cure Coverage Gaps and Spur Innovation? Can Insurance Technology Solve the Uninsured Driver Problem? Why Cutting Jobless Aid Isn't the Answer to Worker Shortages Feedback or ideas to share? Email the Working... View Details

Keywords: by Rachel Layne; Health

21 May 2012
Research & Ideas

OSHA Inspections: Protecting Employees or Killing Jobs?

storage racks from collapsing and other major accidents; or perhaps by a particularly dramatic decline in smaller injuries prevented by workers more regularly wearing personal protective gear," says Toffel,... View Details

Keywords: by Michael Blanding

18 Feb 2021
Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield

During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details

Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication

Citation

13 Mar 2018
News

Manufacturing a Renaissance in the Deep South

18 Jun 2001
Research & Ideas

When In-House Research Isn’t Enough

and monitor" the work of others and then reel in that technology and knowledge for its own use. The result is Intel-sponsored research at leading universities, relationship building with faculty... View Details

Keywords: by Jim Aisner

15 Jun 2016
Research & Ideas

These VC Partners May Make Your Firm Less Innovative

competitor Picplz (a poor bet, as was proven by history). In both these cases, the startups stood to benefit not only from the monetary investment, but also from the knowledge the VCs obtained in advising... View Details

Keywords: by Michael Blanding; Financial Services; Banking

15 Jan 2018
News

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