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Show Results For
- All HBS Web
(4,369)
- People (9)
- News (1,158)
- Research (2,277)
- Events (47)
- Multimedia (31)
- Faculty Publications (1,140)
- Forthcoming
- Article
Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact
By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
- September 1997 (Revised May 1999)
- Case
Automated Intelligence Corporation
By: James K. Sebenius and David T. Kotchen
Precision Controls is a Minnesota-based manufacturer of electronic control devices. To enhance its product line, Precision would like to establish an artificial intelligence research group, either through internal development or, preferably, by merging with or... View Details
Keywords: Information Technology; Valuation; Research and Development; Stock Shares; Negotiation Process; Negotiation Tactics; Mergers and Acquisitions; Manufacturing Industry; Electronics Industry; Minnesota
Sebenius, James K., and David T. Kotchen. "Automated Intelligence Corporation." Harvard Business School Case 898-045, September 1997. (Revised May 1999.)
- 13 Jan 2016
- Research & Ideas
The Problem with Productivity of Multi-Ethnic Teams
conduct a similar experiment in which researchers intervene in the middle to offer space for teammates to have conversation and air differences in order to see if that could... View Details
Keywords: by Michael Blanding
- 23 Jan 2024
- Book
More Than Memes: NFTs Could Be the Next Gen Deed for a Digital World
"This technology has the power to revolutionize multibillion-dollar industries and small businesses alike, enhancing current revenue lines and creating entirely new ones."... View Details
- 2012
- Working Paper
When Do User Innovators Start Firms? A Theory of User Entrepreneurship
A rich and distinguished body of research has documented the importance of user innovations. For the most part, this literature has found that users innovate but do not commercialize their innovations. Instead, users benefit from using their innovations and allow... View Details
Keywords: Customers; Commercialization; Emerging Markets; Entrepreneurship; Innovation and Invention
Shah, Sonali, and Mary Tripsas. "When Do User Innovators Start Firms? A Theory of User Entrepreneurship." Harvard Business School Working Paper, No. 12-078, March 2012.
- October 2005 (Revised January 2021)
- Case
Pharmaceutical Industry in 2005, The
By: John R. Wells and Elizabeth Raabe
The entire pharmaceutical industry faced uncertain times in 2005. Many of the industry's most pressing issues—patent expirations, new drug pipeline development, price pressures, regulatory issues, and political pressures—were long standing. Fundamentally new... View Details
Keywords: Strategy; Research and Development; Framework; Change; Competition; Technological Innovation; Pharmaceutical Industry
Wells, John R., and Elizabeth Raabe. "Pharmaceutical Industry in 2005, The." Harvard Business School Case 706-423, October 2005. (Revised January 2021.)
- 02 Feb 2016
- First Look
February 2, 2016
forthcoming Journal of Accounting Research Causal Inference in Accounting Research By: Gow, Ian D., David F. Larcker, and Peter C. Reiss Abstract—This paper examines the... View Details
Keywords: Sean Silverthorne
- 23 Mar 2023
- HBS Seminar
Tinglong Dai, Johns Hopkins
- 29 Feb 2000
- Research & Ideas
Whence IT Value?
During the past few years inventory turns among U.S. manufacturers have climbed steadily, and it appears as if productivity has improved nicely. One explanation for these happy trends is that the massive investments we've been making in... View Details
Keywords: by Andrew McAfee
- Web
Apply - Doctoral
Apply Apply APPLICATION DEADLINE Applications for Fall 2026 will open in September! Apply Introduce Yourself Our PhD programs train students to produce innovative, rigorous, and relevant research View Details
- 01 Nov 2021
- Blog Post
Ace Your Phone or Video Interview
Congratulations! You have landed the interview. Now it’s time to prepare to tell your story and make a great impression. In addition to conducting company and industry research... View Details
- Web
Browse All Articles, Research, & Case Studies - HBS Working Knowledge
operate more efficiently and grow? In the updated edition of Fintech, Small Business & the American Dream, Karen Mills looks at evolving technology and how it might power this... View Details
- 15 Oct 2009
- Working Paper Summaries
Mixed Source
- 18 Feb 2014
- News
Data pioneers watching us work
- 26 Jan 2004
- Research & Ideas
How Women Can Get More Venture Capital
hypothesis that if there were more women who were venture capitalists then there would be more points of intersection with women entrepreneurs. In our research using information from 1995 and 2000, we... View Details
Keywords: by Mallory Stark & Martha Lagace
- 25 Oct 2016
- First Look
October 25, 2016
Abstract—New technology ventures often experience deviations from their original plans that oblige them to reorient in pursuit of better fit between their evolving products and target customers. Yet View Details
Keywords: Sean Silverthorne
- 11 May 2021
- News
Law Firms Are Building A.I. Expertise as Regulation Looms
- December 2022 (Revised June 2023)
- Case
Hacking the U.S. Election: Russia's Misinformation Campaign
By: Shikhar Ghosh
The case discusses the relatively low technology approach used by Russia to influence the U.S. Presidential Election in 2016. Although political parties manipulating the media was not a new phenomenon, the Russians ran a broad, well-financed, and sophisticated social... View Details
Keywords: Political Elections; International Relations; Social Media; Power and Influence; Information; Russia; United States
Ghosh, Shikhar. "Hacking the U.S. Election: Russia's Misinformation Campaign." Harvard Business School Case 823-043, December 2022. (Revised June 2023.)
- 22 May 2024
- HBS Case
Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore
Practice at HBS who authored the case study with HBS researcher Shweta Bagai. Businesses need to “understand how it is that they’re doing what they’re doing so that they can incorporate the power of algorithmic View Details
- 15 Feb 2011
- First Look
First Look: Feb. 15
Practices of Trade: Jurisdictional Disputes in the U.S. Commerce in Cadavers Author:Michel Anteby Publication:Administrative Science Quarterly 55, no. 4 (2010) Abstract This study examines the U.S. commerce in human cadavers for medical education View Details
Keywords: Sean Silverthorne