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- All HBS Web
(4,107)
- People (4)
- News (1,512)
- Research (2,051)
- Events (4)
- Multimedia (67)
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- 11 May 2010
- First Look
First Look: May 11
the next phase of his life. For the first two years after selling CircleLending—a pioneer in the person-to-person lending field—to Richard Branson, he stayed on as president and CEO of Virgin Money USA. Now resigned, he has decided to... View Details
Keywords: Martha Lagace
- 08 Mar 2012
- Research & Ideas
Unplugged: What Happened to the Smart Grid?
demands strain the overwhelmed electrical system, the results are not pretty. The United States had three major blackouts in recent years, including one in New York City in 2003 that lasted several days and created an estimated $6 billion... View Details
- 22 Jan 2018
- Sharpening Your Skills
Why You Are Unhappy at Work
tampatra Some 71 percent of American workers are hunting for new jobs, and a hefty percentage feel they are not paid fairly or get enough recognition, according to the 2017 Mind the Workplace report. Time pressure, megalomaniacal... View Details
Keywords: by Sean Silverthorne
- 10 Jun 2008
- First Look
First Look: June 10, 2008
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=708440 Heidrick & Struggles International, Inc. Harvard Business School Case 408-066 As CEO of leading executive search firm Heidrick & Struggles for the past 18... View Details
Keywords: Martha Lagace
- 04 May 2010
- First Look
First Look: May 4
became clear that the technology had applications far beyond Tennant's core markets. In mid-2009, the company set up a new venture to develop the technology's promise. In 2010 this venture was wholly owned by Tennant and run by a Tennant... View Details
Keywords: Martha Lagace
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
Harvard Business School professors Jim Heskett (now emeritus), Earl Sasser, and Len Schlesinger have been studying the service sector—the good and the great as well as the bad and the ugly—for more than three decades. In their new book,... View Details
- 12 Apr 2010
- Research & Ideas
One Report: Better Strategy through Integrated Reporting
trust. Why is One Report important now? "The capital markets and our planet have simultaneously reached a fork in the road. One path continues the status quo. The other and new path is a commitment to a better society, stronger financial... View Details
Keywords: by Martha Lagace
- 20 Jul 2010
- First Look
First Look: July 20
managed market disruptions and opportunities through acquisition and organic innovations. Its latest brands, 3DVIA, offers 3D models and lifelike experiences to a new non-professional client category, the consumer. In November 2009,... View Details
Keywords: Martha Lagace
- 27 Jul 2015
- Research & Ideas
The ‘Promotion’ That Makes You Feel Bad
Companies change strategy, operational processes, and policies all the time, each shift creating a new group of winners and losers. When Steve Jobs became CEO of Apple for the second time, the culture... View Details
Keywords: by Roberta Holland
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
indebted.” AMCs in the country have traditionally used that sentiment to their advantage, putting the screws on debtors with a hard-sell tactics to squeeze as much payment out of them as possible. Start with the debtors Turkasset’s new... View Details
- 05 Feb 2009
- What Do You Think?
Why Can’t We Figure Out How to Select Leaders?
point in time? Do selectors really know what they are looking for in a leader? How do we close the gap between theory and results in selecting leaders? What do you think? Original Article Selection is on my mind again. Perhaps it is prompted by the inauguration of a... View Details
Keywords: by Jim Heskett
- 06 Jan 2003
- What Do You Think?
China: The Next Big Market Opportunity or the Next Big Bubble?
Summing Up Those with firsthand experience suggest, in response to this month's column, that few CEOs with a reason to be there can forego investment in China. However, there is a reason why involvement today is most likely to be as a... View Details
Keywords: by James Heskett
- 07 Aug 2012
- Research & Ideas
Off and Running: Professors Comment on Olympics
them. John D.Macomber, Senior Lecturer of Business Administration and former chairman and CEO of the George B. H. Macomber Company, a general contractor. Mega sporting events like the Olympics bring a global spotlight, plenty of cash, and... View Details
- 31 Oct 2017
- Op-Ed
Op-Ed: In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers
up anywhere. For example, a female tech genius CEO in a promising startup privately railed against a member of her investor-dominated all-male board of directors. “He calls me ‘sweetie,’” she said. Every time she heard it, she cringed,... View Details
Keywords: by Rosabeth Moss Kanter
- 17 Aug 2010
- First Look
First Look: August 17
generalizability of the implicit voice theories identified in Study 1. Studies 3 and 4 develop and test survey measures for five implicit voice theories, using additional samples comprised of more than 300 adults. The analyses establish psychometric properties of the... View Details
Keywords: Martha Lagace
- 07 Apr 2003
- Research & Ideas
Three Steps for Crisis Prevention
accounting firms fiercely lobbied Congress to block new regulations that would have limited auditors' ability to provide consulting services. Appearing at congressional hearings in 2000, accounting firm CEOs... View Details
Keywords: by Michael D. Watkins & Max H. Bazerman
- 04 Oct 2016
- First Look
October 4, 2016
Abstract—We build a tractable growth model where multi-product incumbents invest in internal innovations to improve their existing products, while new entrants and incumbents invest in external innovations to acquire View Details
- 06 Nov 2000
- Research & Ideas
The Determinants of Corporate Venture Capital Success
also extended to the companies in which XTV invested. These were structured as separate legal entities, with their own boards and officers. XTV sought to recruit employees from other start-ups who were familiar with managing new... View Details
Keywords: by Paul Gompers & Josh Lerner
- 13 Oct 2003
- Research & Ideas
How to Pick Managers for Disruptive Growth
We suspect that the mistakes happen when firms choose managers at any level—from CEO to business unit head to project manager—based on what we call "right stuff" thinking, borrowing the term from Tom Wolfe's famous book and the... View Details
Keywords: by Michael Raynor
- 15 Jul 2008
- First Look
First Look: July 15, 2008
history of innovation, by the late 1990s Muzak had anemic financials and low employee morale. When new CEO Bill Boyd took the helm in 1997, he assembled a new management team.... View Details
Keywords: Martha Lagace