Meetings - Publications - Faculty & Research

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

about meeting customer expectations, providing value, or generating good functionality. Instead, they are more often about encountering an unexpected problem: A consumer heads to an Apple store with a broken iPhone. An airline customer... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

07 Jul 2003
Research & Ideas

4+2 = Sustained Business Success

services that consistently meet customers' expectations. Put decision-making authority close to the front lines so employees can react quickly to changing market conditions. Constantly strive to eliminate all forms of excess and waste;... View Details

Keywords: by Nitin Nohria, William Joyce & Bruce Roberson

21 Jun 2023
Blog Post

Building a Better World: The Harvard Builders Club

beginning of our MS/MBA journey started in summer of 2020. A month before meeting the greater MBA class, we gathered as the MS/MBA cohort for our first course together. We all immediately clicked. Throughout our two years in Boston, with... View Details

09 Feb 2015
Research & Ideas

Professional Networking Makes People Feel Dirty

than networking to make friends. (Gino, for instance, recalled colleagues using copious amounts of complimentary hand sanitizer after work-related dinners.) The team also posited that networking felt ickier when a meeting was planned... View Details

Keywords: by Carmen Nobel

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

especially since many supervisors treat them as an afterthought, Cespedes says. “They’ll begin to pay attention to someone a few days before the performance review, and then it becomes mainly a compensation discussion about whether the person did or didn’t View Details

Keywords: by Dina Gerdeman

09 Nov 2021
Research & Ideas

The Simple Secret of Effective Mentoring Programs

get a mentor. During the four-week mentoring program, new employees (or “protégés”) were randomly matched with experienced call center workers and attended a series of brief meetings to discuss their written responses to specific... View Details

Keywords: by Jay Fitzgerald

29 Aug 2023

HBS Information Session in Mexico City

Join us for an in-person information session about the Harvard Business School MBA Program. This event is designed for prospective applicants to learn more about the MBA Program and life at HBS. The event will include an admissions presentation and the opportunity to... View Details

03 May 2023
Blog Post

Five Ways to Build Community at HBS

joy and made me feel more confident that HBS would have a community for me. 2. Reach Out to New Friends Before START (Orientation) Week There’s nothing wrong with waiting until you arrive on campus before starting to meet new people.... View Details

Web

Hiring at HBS: How Summer Interns Make an Impact at Emerson Collective - Recruiting

session to meet students and share details about the program. After applications close in February, students are selected to move through the interview process, which includes a behavioral interview and an industry knowledge interview.... View Details

08 Aug 2005
Research & Ideas

Decision Rights: Who Gives the Green Light?

sure to involve all the key stakeholders. To address these concerns, GM's Pudar employs an innovative approach to consensus building. Prior to making major decisions about a new initiative, he says, "I meet individually with each... View Details

Keywords: by Peter Jacobs

10 Apr 2014
Research & Ideas

John Kotter’s Plan to Accelerate Your Business

other more rational. In a typical organization—from the federal government to a pharmaceutical giant—a hierarchical operational structure meets daily demands through clear reporting relationships and responsibilities, Kotter writes. This... View Details

Keywords: by Kim Girard

Web

Globalization - Faculty & Research

stakeholders argued that broader impact could be achieved by supporting public schools serving over 40,000 students or by launching a community training center to meet urgent workforce development needs in the local energy sector. With... View Details

16 Nov 2023

HBS Information Session in Boston

Join us for an in-person information session about the Harvard Business School MBA Program. This event is designed for prospective applicants to learn more about the MBA Program and life at HBS. The event will include an admissions presentation and the opportunity to... View Details

14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

requests out of concern for having to meet everyone’s demands. Sharing information allows employees who didn’t know they could have flexibility, gain it. Transparency can help increase fairness and reduce the burden on many employees who... View Details

Keywords: by Kristen Senz

03 Mar 2003
Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

must comply with both the federal and state securities laws by either registering the securities (rare for a start-up) or meeting all the requirements for an applicable exemption. Ignorance of the law is no excuse. As one judge put it in... View Details

Keywords: by Staff

09 Jan 2020
Book

Rethinking Business Strategy in the Age of AI

reshaping competition? Marco Iansiti: For the first time in many years, there’s a fundamentally different way of solving the problem of meeting a customer’s needs. Airbnb is a classic example. If I want a room to spend the night, I can go... View Details

Keywords: by Dina Gerdeman

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

this a priority, nagging them like worried grandmothers and sending chicken soup to their home offices if that is what it takes. Leaders also need to model self-care for their teams. Looking disheveled and exhausted in virtual meetings... View Details

Keywords: by Sean Silverthorne

11 Aug 2003
Research & Ideas

Why Budgeting Kills Your Company

holds a three-day meeting to discuss them and then makes its decisions. Of course, at the other end of the spectrum, you have these 200-page budget books that get produced, requiring months of meetings." In some instances, the budget... View Details

Keywords: by Loren Gary

21 Sep 2023

Harvard Innovation Lab Information Session with Leo Guyshan and HBS Alumni

comprehensive support, meet collaborators, connect with experts, and turn their ideas into action. This in-person event is designed for prospective applicants to learn more about the MBA Program and entrepreneurial resources for students. View Details

01 Mar 2024
News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

Publications