Publications

September 2020 (Revised September 2021)
Supplement

Student Success at Georgia State University (B)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley

This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that Georgia State conducted to test education technology start-up AdmitHub’s chatbot solution as a strategy for improving... View Details

28 Oct 2008
First Look

First Look: October 28, 2008

A variety of academic work argues a relationship exists between the structure of a development organization and the design of the products that this organization produces. Specifically, products are often... View Details

Keywords: Martha Lagace

03 Aug 2010
First Look

First Look: August 3

employees are more likely to speak up and offer solutions when organizations launch information campaigns to promote process improvement and when managers engage in process-improvement activities themselves.... View Details

Keywords: Martha Lagace

15 Sep 2003
Lessons from the Classroom

HBS Cases: Developing the Courage to Act

courses were general and descriptive ("Economic Resources of the United States," "Railroad Organization and Finance") and taught primarily through lectures from the economist's point of view. The situation remained... View Details

Keywords: by David A. Garvin

24 Oct 2006
First Look

First Look: October 24, 2006

political conflict and individual and group biases occasioned by organizational differentiation. We categorize the sources of functional bias into intentional, driven by misalignment of incentives, and unintentional resulting from View Details

Keywords: Sean Silverthorne

05 Jun 2006
Research & Ideas

Using Competition to Reform Healthcare

Business Around Medical Conditions The starting point for developing strategy in any field is to define the relevant business or businesses in which an organization competes. Health care delivery is no different. Health care providers do... View Details

Keywords: by Michael E. Porter; Health

January 2025
Case

Untapped Global: Financing Africa's Missing Middle

By: Raymond Kluender and Emanuele Colonnelli

In November 2024, Jim Chu, founder and CEO of Untapped Global, faced mounting internal tensions over the company’s strategic direction. Untapped had developed a data-driven revenue-based financing (RBF) model to address the “missing middle” problem—the $5.2 trillion... View Details

25 Nov 2014
First Look

First Look: November 25

Download working paper: http://www.nber.org/papers/w20667 Multi-Sided Platforms By: Hagiu, Andrei, and Julian Wright Abstract—We study the economic tradeoffs that drive organizations to position themselves closer to or further away from a... View Details

Keywords: Carmen Nobel

16 Dec 2014
First Look

First Look: December 16

money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people have two distinct modes of... View Details

Keywords: Sean Silverthorne

April 2017 (Revised November 2017)
Case

BlackRock (C): Integrating BGI (with video links)

By: Ranjay Gulati, Jan W. Rivkin and Aldo Sesia

On June 11, 2009, BlackRock, Inc., the world’s fourth-largest asset manager announced it was acquiring Barclays Global Investors (BGI) for $13.5 billion in stock and cash. The deal would more than double BlackRock’s assets under management (AUM), making it the world’s... View Details

Keywords: Acquisition; Integration; Organizational Culture; Strategy; Competitive Advantage; Information Technology; Asset Management; Financial Services Industry; United States

12 Dec 2022
Research & Ideas

Buy-In from Black Patients Suffers When Drug Trials Don’t Include Them

model for how doctors and their patients decide whether to adopt new medical technology. A key insight of that model Schwartzstein developed is “similarity-based extrapolation”—the notion that people take away more information from data... View Details

Keywords: by Scott Van Voorhis; Pharmaceutical; Health

July 2000 (Revised April 2011)
Supplement

Greeley Hard Copy, Portable Scanner Initiative (B)

By: Michael L. Tushman and Daniel Radov

Supplements the (A) case. View Details

Keywords: Production; Product Development; Information Infrastructure; Business Divisions; Organizational Structure

June 2018 (Revised January 2020)
Teaching Note

Qualcomm Inc., 2019

By: David B. Yoffie

Teaching Note for HBS No. 718-514. View Details

Keywords: Strategy; Competitive Advantage; Intellectual Property; Information Technology; Standards; Business Model; Organizational Change and Adaptation; Telecommunications Industry; Semiconductor Industry

05 Aug 2014
First Look

First Look: August 5

religion, nationality, and family role(s) and that these multiple identities shape people's actions in organizations. The current organizational literature on multiple identities, however, is sparse and scattered and has yet to fully capture this foundational idea. I... View Details

Keywords: Sean Silverthorne

July 2011
Teaching Note

Weber Shandwick: The Client Relationship Leader Program (TN)

By: Robert G. Eccles and Penelope Rossano

Teaching Note for 408077. View Details

Keywords: Service Delivery; Organizational Structure; Groups and Teams; Employees; Growth and Development; Situation or Environment; Consolidation; Acquisition; Digital Platforms; Blogs; Social and Collaborative Networks; Internet and the Web; Public Relations Industry

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53786 forthcoming Strategic Management Journal Scope versus Speed: Team Diversity, Leader Experience, and Patenting Outcomes for Firms By: Choudhury, Prithwiraj, and Martine R. Haas Abstract—How does the View Details

21 Feb 2012
Research & Ideas

Leadership Program for Women Targets Subtle Promotion Biases

training-up to be 'as good as' men," says Ely. "They don't take the systemic gender biases in organizations into account when educating women about how to move into and exercise leadership." How People Become Leaders The... View Details

Keywords: by Maggie Starvish

07 Feb 2005
Research & Ideas

How “Career Imprinting” Shapes Leaders

analyze their own companies and how they create next-generation executives. And execs early in their work lives should use this information to think long and hard about the first companies they join. Says Higgins: "Understanding the... View Details

Keywords: by Mallory Stark

September 2019 (Revised December 2019)
Case

Google: To TVC or Not to TVC?

By: William R. Kerr and Carl Kreitzberg

In late 2018, evidence emerged that many of Google’s temporary help agency workers, vendors, and independent contractors (“TVCs”) were unhappy with the company. TVCs, who reportedly made up 49.95% of Google’s 170,000-person global workforce, had raised concerns of... View Details