Publications

27 Jan 2014
Blog Post

Opportunity Abounds

the US, with our global partners on a pressing business issue. The project concludes with a 10-day trip to work in the FIELD with our partners, formally ending with a business recommendation from the HBS team. I traveled to New Delhi to work with a start-up in the... View Details

Keywords: Technology

08 Aug 2011
Research & Ideas

The Death of the Global Manager

assume that all the smart people in the world are born within a 20-mile radius of their headquarters." This last factor—of being able to develop and diffuse innovation rapidly around the world—has emerged to become much more... View Details

Keywords: by Julia Hanna

September 2007 (Revised October 2007)
Case

TA Associates - MetroPCS (A)

Hythem El-Nazer, a young investment professional at TA Associates, believes he has found an attractive investment opportunity for the firm, MetroPCS, a wireless telecomm service provider. However, two months earlier, TA had invested considerable resources on this... View Details

Keywords: Private Equity; Investment; Mobile and Wireless Technology; Growth and Development Strategy; Financial Services Industry; Financial Services Industry

Program

Transforming Customer Experiences

Summary Superior customer service can differentiate your business in the marketplace—if you design the right offerings and execute flawlessly. Led by HBS thought leaders who are experts in customer experience management, this program... View Details

Program

Rising Generation in the Family Enterprise

different path, but all will benefit from a holistic exploration of their connection to the family enterprise. In a program that places all options on the table—and explores many of the topics that families... View Details

03 Oct 2023
HBS Case

Layoffs Can Be Bad Business: 5 Strategies to Consider Before Cutting Staff

unavoidable. In such situations, companies can mitigate the hidden costs if executives develop specific policies to follow in downsizing and make everyone aware of the company’s approach and its commitment to acting fairly for all... View Details

Keywords: by Ben Rand; Financial Services; Financial Services; Financial Services; Financial Services

January 2015 (Revised October 2018)
Case

Dogs of the Dow

By: Malcolm Baker, Samuel G. Hanson and James Weber

This case describes the Dogs of the Dow investment strategy, value investing, and using dividend yields as a means to determine intrinsic value. It also describes exchange traded notes and a particular exchange traded note, known as the Dogs of the Dow, which tracks... View Details

Keywords: Dow Jones; Dow Jones Industrial Average; Exchange Traded Note; Exchange Traded Fund; Value Investing; Benjamin Graham; Investment Strategy; Dividend Yield; Intrinsic Value; Dividend Discount Model; Michael O'Higgins; Financial Instruments; Investment; Strategy; Financial Services Industry; United States

13 Jul 2016
HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

Customers, all three platforms concentrated on getting the service side of the equation first, customers second. But there’s a catch. “It’s not just the chicken and the egg, you also want to select the right... View Details

Keywords: by Michael Blanding; Service; Service; Service

Program

Leadership for Senior Executives

officers, chief financial officers, senior vice presidents, general managers, senior human resource professionals, and divisional directors or leaders Attendance by two or three members of the senior management team will foster teamwork... View Details

Web

Accounting & Management - Faculty & Research

and future ESG performance. June 2025 Article What Board-level Control Mechanisms Changed in Banks Following the 2008 Financial Crisis? A Descriptive Study By: Shelly Li, Shivram Rajgopal, Suraj Srinivasan and Yu Ting Forester Wong... View Details

09 May 2012
Research & Ideas

Clayton Christensen’s “How Will You Measure Your Life?”

responded in a 2002 press release. "We have not seen a business model that is financially viable in the long term in this arena. Online rental services are 'serving a niche market.' " Netflix, on... View Details

February 2018 (Revised June 2019)
Case

Jaguar Capital S.A.S., Take the Money and Run?

By: Nori Gerardo Lietz and Sayiddah Fatima McCree

In January 2014, Tomas Uribe and Rodrigo Sanchez-Rios of Jaguar Capital S.A.S. (Jaguar or Jaguar Capital), were considering an offer from White Stone, the world’s largest private equity real estate investor. Jaguar Capital needed capital to fund its investment thesis,... View Details

Keywords: Real Estate; Investing; Private Equity Financing; Deal Structuring; Emerging Market; Emerging Economies; Emerging Market Finance; International Entrepreneurship; Finance; Entrepreneurship; Agreements and Arrangements; Emerging Markets; Financial Services Industry; Financial Services Industry; Financial Services Industry; Colombia; Latin America; United States

23 May 2011
Op-Ed

Leading and Lagging Countries in Contributing to a Sustainable Society

reporting is the combination in a single document of the material measures of financial and nonfinancial—environmental, social, and governance (ESG)—performance and the relationships between them. Sustainable strategies for a company that... View Details

Keywords: by Robert G. Eccles & George Serafeim

Program

Driving Corporate Performance

Summary Corporate performance is about much more than financial results. How can your organization align its structures, systems, talent, and processes to execute a winning strategy? In Driving Corporate Performance, you will consider the... View Details

2009
Chapter

Nonlinear Pricing

By: Raghuram Iyengar and Sunil Gupta

A nonlinear pricing schedule refers to any pricing structure where the total charges payable by customers are not proportional to the quantity of their consumed services. We begin the chapter with a discussion of the broad applicability of nonlinear pricing schemes. We... View Details

Keywords: Price; Demand and Consumers; Duopoly and Oligopoly; Monopoly; Service Operations; Research

2012
Working Paper

Earnings Management from the Bottom Up: An Analysis of Managerial Incentives Below the CEO

By: Felix Oberholzer-Gee and Julie Wulf

Performance-based pay is an important instrument to align the interests of managers with the interests of shareholders. However, recent evidence suggests that high-powered incentives also provide managers with incentives to manipulate the firm's reported earnings. The... View Details

Keywords: Compensation and Benefits; Interests; Business and Shareholder Relations; Motivation and Incentives; Earnings Management; Performance Evaluation; Stock Options