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Show Results For
- All HBS Web
(2,907)
- People (4)
- News (722)
- Research (1,836)
- Events (3)
- Multimedia (10)
- Faculty Publications (1,008)
- 22 Nov 2011
- News
A Storybook Beginning
constantly: POM and Service Management,” he states. “Ordering 500 Kindles, shipping them halfway around the world, getting them, intact, through customs and to schools way off the beaten track — that could... View Details
- 28 May 2019
- News
Cure All
How would you advise them? Leemore Dafny: What I’d say is something that holds true in most health care service markets in the United States: You should think about what market position you occupy, how it is differentiated from others’,... View Details
- 06 Sep 2013
- News
More Seats at the Table
excelling in the predominantly male-run world of business. "These women who make it through the corporate, investment banking, consulting, and even the legal gauntlet, and at 50 or 55, are ready and qualified to sit on a corporate... View Details
- 03 Jun 2020
- Research & Ideas
Who Guarantees Your Workplace Is Safe for Return?
Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research... View Details
- 22 Jan 2018
- News
The First Five Years: ‘30 Under 30’ Edition
Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect... View Details
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
point out in our book, the provider group doesn't create any value. Value is not created by breadth of services but excellence in particular medical conditions. Zero-sum competition was a natural evolution... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing... View Details
Keywords: by James Heskett
- Fast Answer
FIELD Global Immersion Resources: Kenya
concepts such as strategy, business models, new product or service development, retail trends, etc. CultureGrams: Republic of Kenya Useful for: Country profile with focus on culture and customs View Details
- 01 Dec 2013
- News
HBX: Expanding Our Reach
intended to enhance rather than compete with or substitute for current offerings. Finally, the platform will be built on a robust and self-sustaining economic model. “We are committed to leveraging technology to develop highly differentiated offerings that set the... View Details
- 01 Mar 2012
- News
1st-Year MBAs Learn from Global Partners
months of classroom preparation, teams of MBAs arrived January 8 in 12 cities in 10 developing countries, where they worked to complete new product or service projects for 140 partner organizations. (A small number of students who could... View Details
- 01 Sep 2006
- News
Faculty Books
effective management of information services activities and highlights the areas of greatest potential application of the technology. Global Marketing Management by John A. Quelch and Christopher A. Bartlett (South-Western Publishing... View Details
- 16 Jul 2008
- Op-Ed
What Should Employers Do about Health Care?
must expect health plans to direct patients to excellent providers, not those provider networks that offer the biggest discounts.” What to do? The most important single change necessary is for employers to think about health care in terms... View Details
- Profile
Benjamin Peterson
In his two-year mission service in Haiti, for the Church of Jesus Christ of Latter-Day Saints, Ben Peterson experienced something that “completely changed my worldview. I had a privileged life. I had never lived in poverty, had never... View Details
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer View Details
Keywords: by James Heskett
- 01 Apr 1999
- News
Q & A: Confronting New Technologies: When Doing Right Is Wrong
technologies seldom make sense to managers, given their corporate perspective. There are two reasons for this. First, customers exert tremendous influence over managers' decisions and the directions they pursue. Since View Details
- 01 Feb 2001
- News
New Fitzhugh Professorship Celebrated
in his footsteps. His life exemplified the finest qualities of leadership." Fitzhugh came to HBS after graduating with honors from Harvard College, where he was one of four African Americans in a class of one thousand. He excelled in his... View Details
- Web
Teaching Support for HBS Faculty | Baker Library
environment. We assist with integrating resources and research skill development into the curriculum to achieve teaching objectives and enhance student learning. We support faculty teaching groups with case/exhibit updates for classroom use. We also deliver in-class... View Details
- 04 Jan 2016
- News
Making Things Right for Those Who’ve Been Done Wrong
Ariel Zwang (MBA 1990) is CEO of Safe Horizon, a New York–based organization that provides services to victims of violent crime and abuse. “I went to work at BCG right after I graduated. After a couple years, I realized that I did not... View Details
- 08 Dec 2015
- First Look
December 8, 2015
and two laboratory experiments in food service settings suggest that transparency that 1) allows customers to observe operational processes (process transparency) and 2) allows employees to observe View Details
Keywords: Sean Silverthorne