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Learn with Baker Library: LSEG Workspace | Baker Library
Help Center Learn with Baker Library: LSEG Workspace Learn With Baker Library is a library service that provides customized e-learning modules covering topics from in-depth database overviews, library... View Details
- Web
LGBTQ+ Pride Month | Baker Library
"Diversity Spotlight" feature, where you can filter for U.S. start-ups founded and led by LGBTQ+ individuals. Review Capital IQ Pro 's LGBTQ market map, which consists of companies that provide products or services to LGBTQ communities or... View Details
- Web
Financial Management of Smaller Firms - Course Catalog
own or manage a small business, provide consulting or financial services to these businesses, or invest in smaller businesses. These smaller businesses are privately owned, are typically led by a CEO/entrepreneur supported by a very small... View Details
- 16 Feb 2016
- First Look
February 16, 2016
highly aligned with the company's goals/values. On the other hand, we find that centralization is less beneficial for stores serving customers that are highly sensitive to service quality. Download working... View Details
Keywords: Sean Silverthorne
- 13 Mar 2014
- Research & Ideas
Can We Get To Where We Need To Go?
first time a wide range of top industry CEOs, government leaders, and customers of transportation services, was designed to help provide that purpose by assessing the state of the industry, identifying innovations both in technology and... View Details
- Web
Demo Day | New Venture Competition
providers. Furca Amna Hashmi (MBA 2025) Furca is a simple referral management platform for dental service organizations. Furca provides one workflow for all their referrals with minimal staff training and practice onboarding to boost... View Details
- Web
Learn with Baker Library: Corporate Reports & Filings for Researchers | Baker Library
Help Center Learn with Baker Library: Corporate Reports & Filings for Researchers Learn With Baker Library is a library service that provides customized e-learning modules covering topics from in-depth... View Details
- Blog
Tech Power at HBS: Faculty Boost Technology Ecosystem
of Service Management and her co-author Anne Morriss were recognized for "advancing research on empathetic leadership strategies and more welcoming workplaces." The two co-founded The Leadership Consortium, which helps organizations... View Details
- 17 Dec 2015
- News
Conducting Research That Influences Practice
Tami Kim, a doctoral student at HBS, is conducting research into how the restaurant business could benefit from transparency—literally—by making it possible for chefs and diners to see one another. Her findings on employee and customer... View Details
- 01 Dec 2014
- News
Taking Tailoring High Tech
2010) created Birchbox, a wildly successful monthly beauty-samples subscription service that has inspired countless in-a-box imitators. Motlagh’s Acustom Apparel showroom in Soho, which opened in 2013, has some things in common with a... View Details
- 18 Jun 2001
- Research & Ideas
Caught in the Cogs: When Manufacturing and IT Meet
small, incremental steps," said Upton. "The same holds true for information technology." In the wake of the Internet and advances in IT have come a host of service firms, including the three represented on Upton's panel:... View Details
Keywords: by Jim Aisner
- 01 Jun 2012
- News
Think Locally, Act Globally
mobile services in Delhi and in time became India’s largest telecom company. Then, looking overseas for new markets, Mittal decided on Africa, where mobile penetration is still only about 40 percent, and 60 percent of the continent’s 1... View Details
- 15 Oct 2012
- Research & Ideas
Why Business IT Innovation is so Difficult
chains, and speeding communications. The result: "People can spend more time thinking up new products and servicing customers, and less time checking boxes." To get there, most firms must be willing to engage in radical change and... View Details
Keywords: by Maggie Starvish
- 05 Feb 2007
- Research & Ideas
Business and the Global Poor
interests align? Kash Rangan: At its core, the private sector has always been about value creation—producing goods and services valued by consumers, generating employment, and delivering profits for shareholders. Nothing has changed in... View Details
Keywords: by Sean Silverthorne
- 06 Feb 2007
- First Look
First Look: February 6, 2007
Forecasting Author:Walter A. Friedman Abstract The Harvard Economic Service pioneered in the business of economic forecasting by publishing a quarterly journal on economic statistics and, starting in 1922, a weekly letter on economic... View Details
Keywords: Martha Lagace
- 01 Dec 2008
- News
A U.S. Turnaround?
imported oil. Our initial reaction to the end of communism was to take a victory lap because capitalism had won. We talked of 3 billion new customers without realizing that many of these people would also become competitors. We began to... View Details
- 16 Dec 2014
- First Look
First Look: December 16
Evidence from Randomized Survey Experiments By: Kuziemko, Ilyana, Michael I. Norton, Emmanuel Saez, and Stefanie Stantcheva Abstract—We analyze randomized online survey experiments providing interactive, customized information on U.S.... View Details
Keywords: Sean Silverthorne
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Christensen. It's time for companies to look at products the way customers do: as a way to get a job done. Is Your iPhone Turning You Into a Wimp? The body posture inherent in operating everyday gadgets affects not only your back, but... View Details
Keywords: by Staff
- December 2003
- Teaching Note
Capital One Financial Corporation (TN)
By: Bharat N. Anand and Michael G. Rukstad
Teaching Note to (9-700-124). View Details
- 01 Apr 1998
- News
Plunging Into the Net
Service Management Unit, into an oversubscribed elective: Managing Marketspace Service Interfaces (MMSI), taught this year by Rayport and HBS professor Leonard A. Schlesinger. But a number of experts at the... View Details