Filter Results:
(2,468)
Show Results For
- All HBS Web
(2,468)
- People (2)
- News (538)
- Research (1,679)
- Events (3)
- Multimedia (9)
- Faculty Publications (925)
Show Results For
- All HBS Web
(2,468)
- People (2)
- News (538)
- Research (1,679)
- Events (3)
- Multimedia (9)
- Faculty Publications (925)
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
scientists and engineers about their latest ideas; visiting production facilities and service centers to check on quality and customer support. That means far less time holding lengthy business reviews in... View Details
Keywords: by Bill George
- 01 Mar 2003
- News
Books
Connecting the Dots by Cathleen Benko and F. Warren McFarlan Selling China by Yasheng Huang What Customers Think by Gerald Zaltman Connecting the Dots by Cathleen Benko and F. Warren McFarlan (Harvard Business School Press) A recent study... View Details
- 01 Jun 1998
- News
Diversity and Community
imperative. (photograph by Jamie Tanaka) "At IBM," Gerstner said at the ceremony, "we're diverse by design, not mandate. With customers in more than 160 countries, our workforce has to reflect the rich array of cultures, perspectives, and... View Details
Keywords: Garry Emmons
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
such as the new iWatch, and I'm offered a service that will alert my doctor of any health abnormalities via the device , I'm going to agree to that. My health will win out over privacy in that case." We have learned to live with and... View Details
Keywords: by James Heskett
- 13 Jan 2014
- Research & Ideas
How Government Can Restore the Faith of Citizens
research , Buell and Norton had experimented with customer satisfaction in travel and dating websites. They found that when these sites visually showed the effort being exerted by the site during searches or transactions, View Details
Keywords: by Michael Blanding
- 01 Jun 2010
- News
Noted & Quoted
the surface of their needs and trying to embed those ideas into their corporations are the black swans of the business world.” — HBS professor RANJAY GULATI writing on the importance of making the customer a partner in business... View Details
- 01 Mar 2019
- News
3-Minute Briefing: Richard Edelman (MBA 1978)
reskilling blue-collar workers—which is perfect in a time of automation. It’s genuine, because it fits with who their customer is, and it means something. Companies need to stay in their own swim lane. I still love doing crisis work,... View Details
- December 2003
- Teaching Note
Capital One Financial Corporation (TN)
By: Bharat N. Anand and Michael G. Rukstad
Teaching Note to (9-700-124). View Details
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
in a recent working paper, Market Solutions to Privacy Problems? And what would consumers get in return for their personal information? Money perhaps, or price discounts, better customer service, maybe products tailored specifically to... View Details
- 01 Mar 2009
- News
Faculty Research Online
Michael Norton explores the common occurrence of “conversational blindness.” See http://hbswk.hbs.edu/item/6066.html. Thinking Twice about Supply-Chain Layoffs Cutting the wrong employees can be counterproductive for retailers, new research from Assistant Professor... View Details
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
The price tag is evolving. It wasn't long ago that potential buyers had only to contemplate a single figure on a price tag—Mattress $799. But increasingly consumers are being presented with "partitioned" prices. Look at your monthly cable bill, where you might see a... View Details
- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
provide more efficient and customized services. What are some of the changes in the Admissions area? This year we are putting more resources into marketing - both to the world in general and, in particular, to underrepresented groups that... View Details
- 26 Nov 2012
- Research & Ideas
New Winners and Losers in the Internet Economy
calls the "less glamorous layer" that supports those big brand names, such as digital advertising agencies, ad networks, ad exchanges, customer analytics firms, listening platforms, and other firms both large and small, many of... View Details
- 14 Feb 2005
- Research & Ideas
The World in Your Palm?
both a car wax and dessert topping. At the moment, the cell phone is the closest thing we have to a fully converged device, said panelists, who represented device makers, telecom service providers, and operating system developers. Many... View Details
Keywords: by Sean Silverthorne
- 26 Apr 2011
- News
Do You See What I See?
already offers customized learning experiences to members of the Boston medical community. And a new student field study by Clive Chang (HBS ’11), Inessa Lurye (HKS/HBS ’13), and Mary Winn New (HBS ’11) makes a case for how and why HAM... View Details
- 12 Apr 2012
- News
HBS Welcomes Eleven Alumni Startups
York Reena Russell, MBA 2003 Co-founder EnergyGridIQ enabling energy projects northwestern us HBS Association of Northern California Jacquelyn Kung, MBA 2006 COO ClearCare private-pay homecare services southeastern us HBS Club of Atlanta... View Details
- 10 Oct 2007
- Research & Ideas
“Blank” Inside: Branding Ingredients
the quality of what's inside. We need the assurance of the Sunkist brand. A variant on this theme is ingredient branding: putting the brand of an ingredient on the outside of a product to increase its appeal. When is the provider of the final product or View Details
- 15 Oct 2014
- Research & Ideas
Apple Pay’s Technology Adoption Problem
company will have trouble coming up with an equally compelling message to drive sales of a service that allows you to pay at the retail counter with a swipe of an iPhone. "What does it do for me as a consumer?" asks Associate... View Details
- 01 Mar 2008
- News
HBS Records an “Excellent” Year
Publishing (HBSP) together contributed more than half of the School’s revenue growth. Executive Education revenue increased by $10 million, reflecting a positive market response to the newly launched Comprehensive Leadership Programs and expanded offerings in View Details
- 01 Jun 2020
- News
Meal Plan
second-largest private employer in the United States. Will the current crisis drive improvements in pay and benefits? CC: In terms of numbers, it’s hard to see an environment where there will be meaningfully more people working in restaurants than there were 90 days... View Details