Small Business - Publications - Faculty & Research

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

From product push to customer pull, technology has vastly reshaped the business transaction—and in turn, the customer's place in the value chain. Today, managing the customer relationship has become the single most important dimension of... View Details

Keywords: by Robert S. Kaplan & David P. Norton

12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

assume we must be perfectly packaged goods, with perfected elevator pitches of the industries we’ve come from and where we aim to go next. My queer journey reminds me that I am still constantly evolving – in business and in life – testing... View Details

02 Sep 2002
Research & Ideas

The Role of Government When All Else Fails

party to another, spreading it out over large groups, and (in some cases) simply reducing it outright. These policies, in turn, have profoundly shaped the environment in which business operates. Public risk management itself has obviously... View Details

Keywords: by Laura Linard

06 Jan 2003
Research & Ideas

Why Expensing Options Doesn’t Solve the Problem

comprehensive disclosure will protect the investor against disaster. The tensions in the American business model surrounding the way companies measure and track their performance are much less black-and-white than the popular press would... View Details

Keywords: by William Sahlman

08 May 2006
Research & Ideas

The Cost of Cutting in Line

waiting in line at the airport. Later, he decided to conduct a field experiment to explore the question. He and a team of experimenters equipped with small bills approached 500 people in lines and offered a cash payment of up to $10 to... View Details

Keywords: by Sean Silverthorne

Profile

Drew Keller

person from your life that you admire the most today? My mom and my dad. They each have successful small businesses that they started from scratch and have run for over 30 years, and they have supported each... View Details

Web

Events - Private Capital Project

School and Harvard Business School), Ashvin Gandhi (UCLA Anderson School of Management), and Clay Richards (CEO, naviHealth), moderated by Victoria Ivashina (Harvard Business School) FinTech and View Details

07 May 2012
Research & Ideas

The Art of Haggling

behavior and protracted disputes. Integrative bargaining is the process that is emphasized in most professional schools. Rightly so, says Harvard Business School Professor of Management Practice Michael A. Wheeler, who notes that many... View Details

Keywords: by Katie Johnston

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

excelled at analog photography but hasn't been able to make the leap to digital cameras. Boeing, a longtime leader in commercial aircraft, has experienced difficulties in its defense-contracting businesses and has recently stumbled in the... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

27 Apr 2021
Research & Ideas

New Research: Surviving Bankruptcy, Useful Economics, and Retirement

Cash Out Josh Lerner and James Mason “In November 2020, the co-founders of DigiPlex study the future growth trajectory of their Nordic data center venture. A critical question was on the agenda: was now finally the right time to sell DigiPlex? Originally a $2.75... View Details

15 Sep 2011
Research & Ideas

High Ambition Leadership

What is welcome and all too rare? Leaders who care about building great institutions, not just profits. What sets these leaders apart in their practice and outlook? Harvard Business School's Michael Beer in his new book, Higher Ambition:... View Details

Keywords: by Martha Lagace

26 Sep 2006
First Look

First Look: September 26, 2006

Working PapersScale Without Mass: Business Process Replication and Industry Dynamics Authors:Erik Brynjolfsson, Andrew McAfee, Michael Sorell, and Feng Zhu Abstract Since the mid-1990s, productivity growth has accelerated in the U.S.... View Details

Keywords: Sean Silverthorne

Web

Strategy Execution Online Course | HBS Online

systems for every dimension of business performance Identify and manage risks that could derail strategy execution Empower employees through proprietary frameworks like the Job Design Optimization Tool, which helps design high-performance... View Details

29 Jan 2008
First Look

First Look: January 29, 2008

whom were above median wealth. This finding suggests that an important part of the positive relationship between personal wealth and entrepreneurship may be driven by the fact that wealthy individuals with lower ability can start new View Details

Keywords: Martha Lagace

03 Jan 2023
What Do You Think?

How Would the Leadership Style of Girl Scouts' Frances Hesselbein Fare Today?

of General Motors because of her skills at turning around a large organization. My colleague Regina Herzlinger, the Nancy R. McPherson Professor of Business Administration at Harvard Business School, knowing... View Details

Keywords: Re: James L. Heskett

01 Jan 2012
News

Hiroshi Mikitani, MBA 1993

owners of small businesses, as well as Japanese society as a whole, Mikitani began working on a web-based shopping mall. “At the time, the Internet was at an early stage,” he notes. “No one was buying things online in Japan.” Working with... View Details

Web

Finance Awards & Honors - Faculty & Research

for Outstanding Contributions to the HBS community in 2019 and 2021. Victoria Ivashina : Winner of the 2021 Journal of Financial Intermediation Best Paper Award for "Large Banks and Small Firm Lending" (October 2021) with Vitaly Bord and... View Details

01 Sep 2021
What Do You Think?

Can We Train for Trust?

academics call transactional “friction.” As a result, decisions are made and implemented faster and at lower cost, something critical in an age where speed takes on greater and greater value. At a 2019 business conference, Brian Chesky,... View Details

Keywords: by James Heskett

30 Jan 2012
Research & Ideas

Measuring the Efficacy of the World’s Managers

organizational management practices all over the world. The project was borne of a widely perceived gap in economic research. In business academia, there is an optimistic tendency to assume that managers generally make decisions in the... View Details

Keywords: by Carmen Nobel

07 Jun 2021
Blog Post

The Value of the HBS Case Method – Lessons from an SVMP Participant

admission to a school like Harvard was a pursuit far above my head, something I had seen on television but not so much in my neighborhood. I have always envisioned myself as a leader in the business world, with hopes of not just leading... View Details

Publications